Ratings based on 994 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
Breakfast was okay
Comment from Hotel Management
2 Dec 2024 by Carlton S. , Hotel Management
Dear Melissa,Thank you for staying with us. We hope to see you again.
by A verified traveler
Posted 29 Nov 2024
You did t tell me there’s added charges for pets.
Comment from Hotel Management
30 Nov 2024 by Carlton S. , Hotel Management
Dear Michael J.,Thank you for your feedback. We apologize for any confusion, but the pet fees are clearly listed on both Expedia’s site and Marriott’s platform during the booking process. We strive to provide transparency and ensure all details are easily accessible for our guests. We appreciate your understanding and hope to welcome you and your pet again soon!
by A verified traveler
Posted 29 Nov 2024
Couldn’t connect to internet
Comment from Hotel Management
30 Nov 2024 by Carlton S. , Hotel Management
Dear Matthew,Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with the internet connection during your stay. We understand how important reliable access is, and we are currently investigating the issue to ensure it doesn't happen again. If you ever encounter a similar problem in the future, please feel free to reach out to our team, and we will do our best to resolve it promptly. We hope to welcome you back soon!
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Carlton S. , Hotel Management
Thank you for staying with us. We hope to see you again soon.
by A verified traveler from Philadelphia
Posted 4 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Carlton S. , Hotel Management
Dear Brandi,Thank you for staying with us. We hope to see you again.
by A verified traveler from Norfolk
Posted 2 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Carlton S. , Hotel Management
Dear Jessica,Thank you for staying with us. We hope to see you again soon.
by A verified traveler
Posted 1 Nov 2024
This was the worst night I have ever experienced. Biggest problem toilet clogged every time flushed. Coffee pot did not function. Bed was absolutely torture. Tried to work out with staff to resolve they wouldn’t even switch my room. Staff was the most rude anyone has ever been to me. Had to find new hotel after one night. DO NOT STAY HERE
Comment from Hotel Management
1 Nov 2024 by Carlton S. , Hotel Management
Dear Shelley,Thank you for your feedback. I’m sorry to hear that your stay did not meet your expectations, and I apologize for the issues you experienced. Our team strives to provide excellent service, and I regret that we fell short during your visit
by A verified traveler
Posted 30 Oct 2024
The staff was very nice.
Comment from Hotel Management
1 Nov 2024 by Carlton S. , Hotel Management
Dear Allyson,Thank you for staying with us.
by A verified traveler
Posted 27 Oct 2024
The only thing I wish was different at hotels was more firm pillows but that’s a small thing to even worry about
Comment from Hotel Management
28 Oct 2024 by Carlton S. , Hotel Management
Dear Rosali,Thank you for staying with us. We hope to see you again soon.
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
19 Oct 2024 by Ahmed Al Shaikhli, Hotel Management
I’m really sorry to hear about your experience. We strive to provide a comfortable and enjoyable stay for all our guests, and it’s clear we fell short in your case. Your feedback is invaluable to us. we hope to see you in the future.
