Ratings based on 19 Verified Reviews
4.7 Room cleanliness
4.0 Service & staff
4.5 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Aug 2024
The apartments are very nice. However, they could not fix the A/C buttons during the 2 1/2 weeks that I stayed there. I had to push the buttons every hour to adjust the temperature. Otherwise, the stay was very nice. The dryer downstairs did not work the second time I had to wash my clothes.
Comment from Hotel Management
12 Aug 2024 by Hong Guan Lee, Hotel Management
Dear Britta,Thank you for taking time to rate your stay and write us your feedback.We apologize about the air-conditioning. We hope to have this rectified soon, as getting an appointment especially during the summer months is not an easy task.Nevertheless, we hope that you will stay with us again!All the best!
by A verified traveler
My stay at Smartments.
Posted 18 Jul 2024 on HotelsEnjoyed staying at this hotel. I liked the location and enjoyed the room’s balcony. Restaurants and public transportation were nearby.
Comment from Hotel Management
22 Jul 2024 by Hong Guan Lee, Hotel Management
Dear John, Thank you for taking time to write us you review. We are very pleased that you rate us with full points! A big THANK YOU! We certainly hope you had a great time in Berlin and would return again, perhaps with your wife.All the best to you!
by A verified traveler
Posted 18 Sep 2023
Liked the innovative, affordable, clean and spacious stay.
by A verified traveler
Posted 31 Jul 2023 on Wotif
Good place to stay, close to Ku'damm.
Absolutely clean, well maintained.
And a special thanks to MariaRosa, who looks after the property, very well done, we felt home!
Comment from Hotel Management
31 Jul 2023 by Mariarosa SMARTments City West, Hotel Management
Dear John,I hope you had a safe trip back home.Thank you for your kind words, I am really glad you fully enjoyed your stay at SMARTments.I wish you a good dayMariarosa Tasca - Front Office Manager - SMARTments Berlin City West
by A verified traveler
Posted 16 Mar 2023 on Hotels
by A verified traveler
Posted 27 Oct 2022 on Travelocity
by A verified traveler
Posted 28 Sep 2022 on Hotels
Very convenient location, just 2 blocks from the U and S lines and grocery store. Felt very safe, good security. I liked having a person on site for assistance. Room was perfect for my 8 day stay.
I did not like that there were no sheets on the bed, just a comforter.
Comment from Hotel Management
5 Oct 2022 by Hong Guan Lee - Front Office, Hotel Management
Dear Dwayne,Thank you for taking time to review us with full points and leaving us your feedback. The reception is on duty in the weekdays, I am sorry if you didn't get to meet the colleague. Otherwise, we have a hotline round the clock, in case you have any questions. It is unusual that there was no sheets on the bed. We use jersey sheet, on every bed. It is not the linen type. Should you return to stay with us again, please be informed that we can be reached either per telephone or email, when the reception is no more on duty. You can find this on our Smartments business homepage or on the visitor card or chat with a colleague through our homepage. If you have any more questions, please feel free to contact us again.
Recommended
for Business Travelersby A verified traveler
Posted 7 Mar 2017
Good value for the money, good kitchen, would have liked reading light by the bed.
by A verified traveler
Angenehm, aber keine Gepäckaufbewahrung
Posted 15 Aug 2024 on HotelsUnterkunft passt für unabhängige und Handy-affine Gäste. Reception ist nicht immer besetzt und man muss sich unter Umständen selbst einchecken. Achtung, es gibt daher KEINE Gepäckaufbewahrung dort und man muss damit rechnen, dass das Zimmer erst ab 15 Uhr bereitsteht. Ich habe vorgängig per E-Mail wegen dem Gepäck gefragt und eine nichtssagende Antwort erhalten mit Verweis auf einen Gepäckaufbewahrungsservice, den es gar nicht in der Nähe dieser Unterkunft gibt. Offensichtlich nur eine vorgefertigte Standardantwort von jemandem ohne lokale Kenntnisse. Tipp: am Bahnhof Zoo gibt es Gepäckschliessfächer.
by A verified traveler
Fint og centralt
Posted 5 Aug 2024 on HotelsFint nyt centralt placeret i vest Berlin tæt på Zoologischer med med gode tog forbindelser til det meste af Berlin.
Ang placering : mange spisemuligjeder. mange hjemløse omkring banegården, men synes fredelig.
Eneste problem var indtjekningen. Og lyset ved senge kræver et redesign.
Comment from Hotel Management
12 Aug 2024 by Hong Guan Lee, Hotel Management
Dear Mister Nielsen,Thank you for taking time to rate your stay.Your comment about the lightning by the bed will be forwarded to the management. I am afraid, like many capital cities in the world, one can meet all walks of life. I had hoped that you could let us know what the issue with checking in was. I would have been more than glad to explain to you. Anyway, we hope, you had a lovely time in Berlin, and would consider using SMARTments business again.All the best!
