Ratings based on 645 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
by A verified traveler
Posted 2 Jun 2024 on Hotels
Worst Extended Stay I have ever stayed in!!!!
by A verified traveler
Posted 29 May 2024
Noisey upstairs neighbors ,management
by A verified traveler
Posted 10 Feb 2024
Property has poor bedding and mattresses. Not true king size more similar to full size beds. False advertisement on bed size and comfort.
by A verified traveler
Posted 30 Jan 2024 on Hotels
by A verified traveler
Posted 8 Dec 2023
The property was good customer service was kind and friendly and the room was great
by A verified traveler
Posted 18 Aug 2023
This hotel had a 2 burner eye in the counter but no pots or pans or any kitchen utensils. When I went to ask of more towels I was told I needed to go back to my room and get my dirty towels and bring them to front desk to exchange them. Kinda shady area with people always walking around outside at night and yelling. People in room above me sounded like they were in a band with stomping. Hotel said they were non smoking but my room smelled like tabacco and the smell of marajauana was in the hall. Was told to call a 1800 number for password to wifi but never get anyone on the line to get passcode.
Comment from Hotel Management
23 Aug 2023 by Assistant Manager, Hotel Management
Good afternoon,We apologize for your poor experience with us. Although we do not provide cookware; you should have been given clearer instructions on how to obtain the Wifi password from the front desk staff. While not everyone follows our non smoking we are charging 250 to all guests caught. We strive to improve our property with every guest and hope one day you will try our property again. Until then, have a lovely day!
by A verified traveler
Posted 19 Jul 2023
Bad things: No Fresh air inside the room and you cannot open the window. The elevator smells bad all the time and you smell like you drive an old car and oil leaks from the engine. They need to wash the carpet in all corridors.
The smoke dedicator alarm inside the room started once I turned on the heater. Something was burning for 10 seconds.
Good things: The location is amazing, the room was clean, and the price was good.
The property is not for people with lung issue or babies.
Comment from Hotel Management
20 Jul 2023 by Brittney Assistant General Manager, Hotel Management
Good afternoon,We are glad you enjoyed the low prices here. Our rooms were not prepped to run the heat in July, and for safety measures none of the property windows open. We are doing our best to shampoo the carpets weekly and vacuum them daily. We hope you stay at our convenient location again.Thank you for choosing Uptown Suites
by A verified traveler
I want my refund
Posted 2 Jul 2023 on HotelsI was shown two rooms. The first looked like there was blood on the floor and a flea jumped on me while I was in the room. The 2nd, the floors where slippery and the bathroom hardware was off the wall and sitting on the vanity. Both rooms were damp with humidity. I cancelled my stay and was told that the manager would refund me the next day. This was on the 13th of June and I am still waiting for my refund of $627. I have stopped in once and the manager wasn’t there and have called twice. I spoke to the asst manager and the other time I was just told to call back.
by A verified traveler
Posted 20 Jun 2023
No kitchenware to utilize the full kitchenette as advertised.
Comment from Hotel Management
21 Jun 2023 by Marco Phifer General Manager, Hotel Management
Good morning,Thanks for taking the time to submit a review. I agree that we should have kitchenware to utilize the kitchenette. I am working to kitchenware at my property and in the meantime, I'm working with our marketing team to have this included on our web page that currently we do not offer kitchenware. Comments such as yours help me drive this point. Again, I appreciate you taking the time to submit. It is my hope that we see you again during your travels. Marco PhiferGeneral Manager
