Ratings based on 967 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Dec 2024
No Valet parking
Lobby was under construction
Poor signage to let you know where the lobby was
Comment from Hotel Management
10 Dec 2024 by Director of Room Operations, Hotel Management
Dear Declan, We genuinely apologize for the inconvenience you experienced regarding our lobby area. This information is listed on our website. We are sorry if this was not adequately communicated to you, and we will share your comments appropriately. We also regret the concern you outlined with regard to our valet parking. We have taken note of your feedback and we will convey this to our team. Thank you for sharing feedback regarding your recent stay. We hope to have an opportunity to provide you with the enriching hospitality for which we are known.Be Well,Katie ColliganDirector of Room Operations
by A verified traveler
Posted 8 Dec 2024
Location was prime. Room was well appointed and very nice. Breakfast (room service) was fast, large portions, and delicious! Staff was super friendly. Excellent visit!
Comment from Hotel Management
9 Dec 2024 by Director of Room Operations, Hotel Management
Dear Christine, We are pleased you enjoyed our convenient location and excellent accommodations, as well as our delicious breakfast. We also appreciate you mentioning our thoughtful associates. Thank you for your recent stay at The Westin Charlotte and your review. We hope to have the opportunity to welcome you back very soon.Be Well,Katie ColliganDirector of Room Operations
by A verified traveler
Posted 2 Dec 2024
Under renovation but other than that. All great
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
2 Dec 2024 by Director of Room Operations, Hotel Management
Dear Jamie, Thank you for the generous rating of our hotel, The Westin Charlotte. Located in the heart of the city, providing invigorating views from all of our guestrooms, we take great pleasure in showing our guests our Southern charm and modern style. We hope you will come back to see us soon. Be Well, Katie Colligan, Director of Room Operations
by A verified traveler
Posted 1 Dec 2024
by A verified traveler
Posted 30 Nov 2024
A Great stay and will be back in the future.
Comment from Hotel Management
1 Dec 2024 by Director of Room Operations, Hotel Management
Dear Pernelle, Thank you for taking the time to share about your stay at The Westin Charlotte. We appreciate your generous compliments, and we are pleased we could be a part of enhancing your time here in Charlotte. We look forward to your next visit.Be Well,Katie ColliganDirector of Room Operations
by A verified traveler from Columbia
Posted 29 Nov 2024
Great hotel. Under renovation but that’s only temporary.
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Director of Room Operations, Hotel Management
Dear John, We are happy you chose The Westin Charlotte for your recent visit to the area. It was a pleasure having you as our guest, and we hope you will return the next time you travel to our area.Be Well,Katie ColliganDirector of Room Operations
by A verified traveler
Posted 24 Nov 2024
Enjoyed my stay
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Director of Room Operations, Hotel Management
Dear Ericka, We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. Thank you for choosing The Westin Charlotte. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Be Well,Katie ColliganDirector of Room Operations
