Ratings based on 186 Verified Reviews
2.8 Room cleanliness
3.3 Service & staff
3.1 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2025
by A verified traveler
Posted 1 Jan 2025
I didn't refund me I was there three nights only but I paid for a week they wouldn't refund anything and they Kevin deposit
Comment from Hotel Management
2 Jan 2025 by Suburban Studios, Hotel Management
Thank you for sharing your feedback. We're truly sorry to hear about the issue with your refund. Our aim at Suburban Studios is to provide comfort and ensure a smooth stay, and it seems we missed the mark this time. We’ll definitely review our processes to ensure such misunderstandings are avoided in the future. We hope to welcome you back with an even better experience.
by A verified traveler from Charlotte
Posted 31 Dec 2024
I love the staff
Comment from Hotel Management
31 Dec 2024 by Suburban Studios, Hotel Management
Thank you for your glowing 5-star review! We're thrilled that our staff made your stay memorable. At Suburban Studios, our motto is to provide comfort, and your kind words inspire us to continue delivering exceptional service.We look forward to welcoming you back soon.
by A verified traveler
Posted 24 Dec 2024
Jut
Comment from Hotel Management
26 Dec 2024 by Suburban Studios, Hotel Management
Thank you for your wonderful 5/5 review! Your appreciation truly makes our efforts worthwhile. At Suburban Studios, our motto is to provide comfort, and it’s heartwarming to know we’ve met your expectations. Your words inspire us to keep creating spaces where guests feel valued and cared for.We look forward to welcoming you back for another delightful stay.
by A verified traveler
Posted 21 Dec 2024
Comment from Hotel Management
21 Dec 2024 by Suburban Studios, Hotel Management
Thank you for sharing your feedback. At Suburban Studios, our motto is to provide comfort, and it’s clear we didn’t meet your expectations during your stay. We take every comment seriously and will make necessary adjustments to enhance our service.We value your insights and hope to have the opportunity to welcome you again, ensuring a more comfortable experience.
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
16 Dec 2024 by Suburban Studios, Hotel Management
Thank you for sharing your feedback. At Suburban Studios, our motto is to provide comfort, and we're grateful for your insights. We’re always striving to improve, and your review helps us in that effort. We hope to welcome you again soon and make your next stay even better!
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
4 Dec 2024 by Jigar, Hotel Management
We are truly sorry for not meeting your expectations at the hotel. We greatly appreciate your business, and hope you will give us another chance.
by A verified traveler
Posted 3 Dec 2024
Noisy
Comment from Hotel Management
4 Dec 2024 by Jigar, Hotel Management
Thank you for taking the time to give us a review. I am saddened that you weren't fully satisfied with your accommodations. We will take your comment regarding the noise and act on it accordingly. Thank you again for staying with us, and have a great Holiday Season.
by A verified traveler
Posted 26 Nov 2024
Dirty
Comment from Hotel Management
26 Nov 2024 by Jigar, Hotel Management
We are truly sorry for the experience you had at our property. We are always striving to better the property and will continue to use your comments to improve our motel.
by A verified traveler
Posted 26 Nov 2024
Hallway floors were dirty and sticky. The room cleaning was not very thorough. We left 10-15 minutes after we checked in.
Comment from Hotel Management
26 Nov 2024 by Jigar, Hotel Management
We are truly sorry for the experience you had staying with us. We take pride in our effort to maintain the property and, currently are making major changes to get this cleared up.
