Ratings based on 841 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Dallas
Posted 9 Dec 2024
I found a cockroach in the kitchen, which was not amusing. Only one of the burners on the stove worked - the small one. I stayed for 3 days, and nobody cleaned my room or took out the trash. Which I guess, if you think about it, explains the cockroaches. It is a beautiful property, but I think the maintenance has slipped.
Comment from Hotel Management
11 Dec 2024 by mfratta, General Manager , Hotel Management
DavidThank you for providing your valuable feedback regarding your recent stay with us. As advertised, we do not offer light touch/stayover services on the weekends our offerings are only for Monday to Friday, however you may request this if needed. It is unfortunate you experience a bug in the room which was likely not due to cleanliness. However, we continuously work with our pest control vendor to ensure this situation is isolated and do not repeat again. We hope you allow us to serve you again in the future. Thank you for staying with us!
by A verified traveler
Posted 9 Dec 2024
I enjoyed the coziness. I just didn’t like that I didn’t get the room that I booked. I booked (& prepaid) a one bedroom suite with a walk in shower and was given a studio. The concierge told me that the room i booked was handicapped and that the studio suite is equivalent to that. I would’ve preferred to have been told that ahead of time.
Comment from Hotel Management
11 Dec 2024 by mfratta, General Manager , Hotel Management
KamreeThank you for taking the time to let us know about your experience with us. We understand it can be frustrating when we failed to meet your expectation. When it comes to handicap rooms, we want those to be available for guest that need it the most. Although you room was open concept, you received the same accommodations as the handicap of course has some differences in space, but again these are kept for guests that need a handicap room which is out priority to have to provide for them. We hope to have the opportunity to serve you again.
by A verified traveler from Edison
Posted 3 Dec 2024
Friendly and experienced staff.
Clean spacious room.
We like the well maintained courtyard.
Very good breakfast.
Restaurants all around in 5 minutes.
Comment from Hotel Management
4 Dec 2024 by mfratta, General Manager , Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,
by A verified traveler
Posted 1 Dec 2024
Dirty sheets, no room service from house keeping.
Comment from Hotel Management
2 Dec 2024 by mfratta, Hotel Management
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Mariana F, General Manager
by A verified traveler
Posted 21 Nov 2024
We got a suite with kitchen and dining table. The room was very clean and comfortable! We walked 5 minutes to restaurants and bars. Great price!
Comment from Hotel Management
26 Nov 2024 by mfratta, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Mariana F, General Manager
by A verified traveler
Posted 15 Nov 2024
Everything was great look forward to coming back in the spring
Comment from Hotel Management
16 Nov 2024 by mfratta, Hotel Management
Thank you so much for your review. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We will see you next time.Sincerely,Mariana F, General Manager
by A verified traveler
Posted 14 Nov 2024
Comfortable and well appointed suites. I didn’t use the full sized kitchen, but it would be great for longer stays.
Comment from Hotel Management
16 Nov 2024 by mfratta, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed the comfort of our suites. We wish you had additional time to experience how convenient is to have a full kitchen in the room and we hope you're able to use it in your next visit. Thank you for your business and we hope to see you again in the near future.Sincerely,
by A verified traveler
Posted 12 Nov 2024
Power outage not properties fault and when power finally came back on fire dept had to come somone left burner on stive on and whole place stunk
Comment from Hotel Management
14 Nov 2024 by mfratta, Hotel Management
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,
by A verified traveler
Posted 11 Nov 2024
Great place but didn’t accommodate for 4 hour power outage.as I would like to have had…
Comment from Hotel Management
14 Nov 2024 by mfratta, Hotel Management
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
11 Nov 2024 by mfratta, Hotel Management
DemarisThank you for your rating, we appreciate your time and feedback. We hope you come see us again in the near future. Thank you for choosing to stay with us!
