Ratings based on 978 Verified Reviews
3.5 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
Everything was nice
by A verified traveler
Posted 26 Nov 2024
our stay in this department was comfortable
Comment from Hotel Management
26 Nov 2024 by Guest Relations, Hotel Management
Dear Elena,We are pleased you had a great experience staying with us, and we appreciate your positive comments regarding our comfortable accommodations. Please stop by and see us again anytime at Sonesta ES Suites Charlotte Arrowood!
by A verified traveler
Posted 24 Nov 2024
Never stayed in a hotel that did not have a smart TV, need to definitely upgrade
Comment from Hotel Management
25 Nov 2024 by Guest Relations, Hotel Management
Dear David,Thank you for your feedback regarding our televisions. We appreciate your suggestion, as we continually strive to enhance the guest experience. It was an honor having you join us, and we hope to welcome you back someday.
by A verified traveler
Posted 24 Nov 2024
Everything except the pets
Comment from Hotel Management
25 Nov 2024 by Guest Relations, Hotel Management
Dear Lana,Thank you for your perfect rating. We're thrilled that you enjoyed your stay with us, and we truly appreciate your input. We hope to welcome you back for another great experience at Sonesta ES Suites Charlotte Arrowood.
by A verified traveler
Posted 22 Nov 2024
Front desk was very nice. Everything was clean
Comment from Hotel Management
24 Nov 2024 by General Manager, Hotel Management
Dear Trudi,Thank you for your kind words about your stay at Sonesta ES Suites Charlotte Arrowood! It’s great you found everything clean and appreciated the warm welcome from our front desk staff. We hope to see you again soon for another relaxing and enjoyable stay!
by A verified traveler
Posted 22 Nov 2024
luv
Comment from Hotel Management
22 Nov 2024 by Guest Relations, Hotel Management
Dear James, We are so glad that you loved staying here with us. It was our pleasure to host you, and we look forward to welcoming once again in the near future!
by A verified traveler
Posted 21 Nov 2024
The side door to the hotel wasn’t locked that was my first red flag. I stayed on the first floor due to my dog the people beside me where very noisy ( I checked in around 11pm on a Thursday) the room was slightly cleaned the remote was disgusting I don’t think it has even been cleaned. The staff was very nice and understanding when I wanted to check out and get my money back
Comment from Hotel Management
22 Nov 2024 by Guest Relations, Hotel Management
Dear Zoe, While we're happy to hear that our team provided caring and courteous service, we're very disappointed to learn that you had these concerns during your visit. Guest satisfaction means everything to our team and our team is looking into these issues so that we can ensure everything is as it should be. While we can't change the past, we are committed to doing better in the future and we hope we will have the opportunity to change your perceptions on a future stay.
by A verified traveler
Posted 17 Nov 2024
A great stay! Everything was clean and Staff were very helpful, cheerful and friendly. Will definitely return to this hotel.
Comment from Hotel Management
18 Nov 2024 by Guest Relations, Hotel Management
Dear Karen,It was our pleasure to provide you with clean, welcoming accommodations. We're glad you enjoyed your visit, and we look forward to seeing you again soon at Sonesta ES Suites Charlotte Arrowood.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Guest Relations, Hotel Management
Dear Arianah,We appreciate the perfect rating! Thank you for being our valued guest. Please don't hesitate to count on us again for another comfortable stay the next time you're in the city!
by A verified traveler
Posted 15 Nov 2024
Roach infested
Comment from Hotel Management
16 Nov 2024 by Guest Relations, Hotel Management
Dear Tay, Thank you for sharing your feedback. We sincerely apologize for the experience you had during your stay. This is certainly not the standard we strive to maintain, and we understand how unsettling this must have been. We take these concerns seriously and will look into the matter immediately. Your feedback is important to us, and we hope to have the opportunity to provide a better experience in the future.
