Ratings based on 1,299 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Staff was great, especially Ron
by A verified traveler
Posted 17 Nov 2024
I would never stay here again or recommend it. Area shuttle means a car service you have to pay for, fine but very misleading saying area shuttle when it's ts not. When I took a shower it was a bath too clogged i assumed, but i never complained to be fair about that, cause i was dealing with plenty of other thing's. The bathroom was the smallest I've ever been in my life.It reaked of Marijuana, probably not their fault but still awful.
Comment from Hotel Management
20 Nov 2024 by Hotelmgmt, Hotel Management
Thank you for sharing your feedback, Cassandra. We sincerely apologize for the challenges you faced during your stay. The misunderstanding regarding the area shuttle, the clogged shower, and the small bathroom all contributed to an experience that did not meet your expectations. Additionally, we regret the disturbance caused by the odor, even though it was beyond our control. We appreciate your honesty, and your feedback helps us to identify areas that need improvement to enhance our guests' experience. Should you give us another opportunity, we would love to provide a stay that is much more comfortable and enjoyable.
by A verified traveler
Posted 17 Nov 2024
Squeaking bed and uncomfortable pillows.
Comment from Hotel Management
19 Nov 2024 by Hotelmgmt, Hotel Management
Thank you for sharing your feedback, Prabin. We sincerely apologize that the bed and pillows did not meet your expectations during your stay. We understand how crucial a good night's sleep is, and your comments will be shared with our team to ensure we make the necessary improvements. We hope you'll give us another opportunity to provide a more comfortable stay in the future.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Hotelmgmt, Hotel Management
There is nothing better than earning five-stars from a valued guest, Gary! Thank you and we hope to see you again soon.
by A verified traveler
Posted 16 Nov 2024
Loved this stay! Beautiful lobby, fantastic fitness center, and fast elevator service. Plus, they allow dogs! I would stay here again! Only downside was no microwave in a standard King bed room.
Comment from Hotel Management
19 Nov 2024 by Hotelmgmt, Hotel Management
Thank you, Suzanne, for sharing your experience! We're thrilled that you enjoyed your stay at Sheraton Charlotte Hotel, from the beautiful lobby to the fantastic fitness center and convenient elevator service. We’re also happy to hear that our pet-friendly policy made your visit even better. We apologize for the inconvenience of not having a microwave in your room and will take your feedback into consideration. We look forward to welcoming you back for another wonderful stay!
by A verified traveler
Posted 13 Nov 2024
Na
Comment from Hotel Management
15 Nov 2024 by Hotelmgmt, Hotel Management
Thank you for the perfect rating! It's a confirmation of our commitment to excellence. We're so happy you had a great stay and hope to host you again in the near future, Simone!
by A verified traveler
Posted 10 Nov 2024
The staff was very helpful.
Comment from Hotel Management
12 Nov 2024 by Hotelmgmt, Hotel Management
Thank you, Alexis, for sharing your experience! We’re thrilled to hear that our staff at Sheraton Charlotte Hotel was able to assist you and make your stay enjoyable. We look forward to welcoming you back for another great visit!
by A verified traveler
Posted 9 Nov 2024
.
Comment from Hotel Management
10 Nov 2024 by Hotelmgmt, Hotel Management
What a joy to find your five-star rating, thank you! We hope it won’t be long before you can experience it all again, Jason.
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Hotelmgmt, Hotel Management
Thank you, Kennya, for your five-star rating! We hope to be your preferred property whenever your travels bring you to the area!
by A verified traveler
Posted 9 Nov 2024
Overcharged
Comment from Hotel Management
12 Nov 2024 by Hotelmgmt, Hotel Management
Thank you, Kayla, for taking the time to share your experience. We sincerely apologize for any billing issues you encountered during your stay. We understand how frustrating unexpected charges can be, and we encourage you to reach out to our front desk team so that we can address this matter directly. We hope you might consider staying with us again in the future, and we will strive to provide a smoother experience.
