Ratings based on 986 Verified Reviews
3.2 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Sep 2024
It was great stay
by A verified traveler from Lumberton
Posted 22 Sep 2024
The TV never worked. There were zero amenities. The reception area was completely bare. The pool was closed. The gym was closed. The staff barely spoke English. The keys were tricky. There was actually a used soap in the shower. Never, never, never, never again. And that's being nice.
Comment from Hotel Management
24 Sep 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Carl, We appreciate your comments regarding your recent stay at the Red Roof Inn Charlotte - University. I am sorry you had less that a satisfactory experience due to the television not working, the pool being our of service and the language barrier you encountered with the staff, prompting your 1/5 score. Comments like your is not taken lightly and the team will be reviewing your concern in an effort to ensure no other guest experience this.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 22 Sep 2024
Room was large, clean and updated and had all the expected amenities. People working there were friendly. Location was convenient just off I-85. The only negative was that the entrance was always locked and the key card never worked to get in. No one stayed at the front desk and I had to bang loudly and yell to get someone to open the door. If the door is locked for safety, how safe is it that guests can't get in?
Comment from Hotel Management
24 Sep 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Laura,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Charlotte - University. It is very rewarding to read that you had a great encounter with us, and we really appreciate your kind comments about our large room, clean and convenient location. You indicated that you were unsatisfied that the entrance was always locked. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next stay.Sincerely,ChirellRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 14 Sep 2024
Comment from Hotel Management
17 Sep 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Noah, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN CHARLOTTE - UNIVERSITY and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 9 Sep 2024
Comment from Hotel Management
13 Sep 2024 by Oshane RediResponse Specialist , Hotel Management
Hello Terri, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHARLOTTE - UNIVERSITY and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
by A verified traveler
Posted 30 Aug 2024
Nice
Comment from Hotel Management
3 Sep 2024 by Jonathan RediResponse Specialist, Hotel Management
Dear Dishan,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN CHARLOTTE - UNIVERSITY. It was great to read that you were pleased with your stay, prompting your 5/5 score.I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,JonathanRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 28 Aug 2024
Comment from Hotel Management
1 Sep 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Hello Dishan,I am pleased to have had you as our guest at our RED ROOF INN CHARLOTTE - UNIVERSITY. Your 5/5 score is much appreciated, yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 24 Aug 2024
Nice service
Comment from Hotel Management
26 Aug 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Dishan,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CHARLOTTE - UNIVERSITY. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 22 Aug 2024
Nice
by A verified traveler
Posted 19 Aug 2024
Overall good for a weekend or overnight stay
Comment from Hotel Management
22 Aug 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Johnny, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Charlotte - University. We are happy to hear that you enjoyed all aspects of your stay, prompting your 5/5 score. I can't begin to express how much it means to our Red Roof management and staff to hear from guests like you who had a great experience. We're glad you had a great time with us, and we look forward to serving you again.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
