Ratings based on 991 Verified Reviews
3.2 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Jun 2024
Service
Comment from Hotel Management
24 Jun 2024 by Oshane RediResponse Specialist , Hotel Management
Dear Isaac, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN CHARLOTTE - UNIVERSITY regarding the service. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Oshane Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 14 Jun 2024
N/A
Comment from Hotel Management
15 Jun 2024 by Oniel RediResponse Specialist, Hotel Management
Thank you Veronica, for taking the time to write a review of your stay at the Red Roof Inn Charlotte - University. It is so rewarding to read that you had a good encounter with us and we truly appreciate you making us aware. In the future, please consider adding additional details to your survey to let us know what we’re doing well and where we can improve. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 14 Jun 2024
N/a
Comment from Hotel Management
15 Jun 2024 by Oniel RediResponse Specialist, Hotel Management
Thank you Veronica, for taking the time to write a review of your stay at the Red Roof Inn Charlotte - University. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 8 Jun 2024
Comment from Hotel Management
10 Jun 2024 by LaTunde RediResponse Specialist, Hotel Management
Hello Jamar, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHARLOTTE – UNIVERSITY and we received your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 5 Jun 2024
Pros: I liked the thermostat being placed on the wall. However, I don't think I was able to set the precise temperature, nor was I able to see the exact temperature. I was also glad they included a lounge couch.
Cons: I think the clerk could have been a little more courteous. But he did get a little more respectful at the last minute for some reason. Tbh, he looked similar to the clerk that checked me in back in April 2020, who was rude. However, this clerk said he was only there for a few years when I asked. I asked because he looked and acted very similar.
The mattress was no where near as soft as the average motel I've stayed in. If it were any harder, I would have thought I was sleeping on the boxspring.
None of the lampstands had USB ports. Plus the clock was about 10 or 15 minutes slow, which could have caused me to miss check-out by 10 or 15 minutes, if I waited until the last minute to check out, like I usually do.
I was in room 118. Right across the hall were these double doors, that were open. I smelled bad mop water coming from there. And we know what bad and dirty mop water smells like.
Worst of all, the lack of sleep I got. I constantly heard motel doors slamming through the night. I only got two hours of strait sleep. Some of it could have been because I was right next to the exit.
There was a little too much maintenance crew parked near my parking spaces, and near the entrance. Better, if they were security instead.
Comment from Hotel Management
6 Jun 2024 by LaTunde RediResponse Specialis, Hotel Management
Dear Ronald,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN CHARLOTTE – UNIVERSITY. At Red Roof, it's good to know that you made us your choice of stay, was pleased with the thermostat being placed on the wall, the lounge couch and any other positives that you stated. However, regarding your comment of the bed, the odor you encountered and all the other concerns that you mentioned. These will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. It would be our pleasure for us to provide you with a greater experience in the future.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
19 Jun 2024 by LaTunde RediResponse Specialist, Hotel Management
Hello Colby, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHARLOTTE - UNIVERSITY and we received your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 28 May 2024
Really good and cheap place to stay but the bed is not the best.
Comment from Hotel Management
28 May 2024 by Oshane RediResponse Specialist , Hotel Management
Dear Brandon, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN CHARLOTTE – UNIVERSITY. I do apologize the bed was not up to your standards. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Oshane Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 27 May 2024
Very dirty, tv didn’t work
Comment from Hotel Management
4 Jun 2024 by Oshane RediResponse Specialist , Hotel Management
Dear Juan, Thank you for taking the time to tell us about your experience at the RED ROOF INN CHARLOTTE – UNIVERSITY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness along with the condition of the tv. I do apologize highlighted with the tv. I have shared your feedback with upper management to ensure your satisfaction. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,Oshane Red Roof Management RediResponse Specialist
by A verified traveler
Posted 24 May 2024
Nice place to stay
Comment from Hotel Management
25 May 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Rajan, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Charlotte - University. I appreciate your kind review. That you had an amazing time during your stay with us makes us very happy. Our main goal is to make sure you have a hassle-free and comfortable stay, so we are excited to hear that we lived up to your expectations. Our Red Roof team value your good comments and look forward to having you visit us again soon for another fantastic stay!Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 23 May 2024
Check in was quick and efficient. Guy that checked us in, greeted with a smile and very friendly and helpful. The guy that worked the late evening, possibly night shift on the 22nd ( our 2nd night stay) was rude and completely unhelpful. I guess I interrupted his playtime on his phone with a simple question about possibly extending our stay a couple more nights. He said, their policy is only a 3 night maximum stay. He said it was on the policy printed and placed on desk yet I read the whole entire paper while standing there with him and it never said anything about minimum or maximum nights allowed. He rudely went on to say "without me even asking" people even book rooms through third party's for 5 nights and we don't let them stay but 3 either. I have worked all areas in the hotel industry, under different programs and never heard of a maximum of 3 night stay. I would never speak to a guest the way he spoke to me, even when guest would be extremely rude to me. The way he spoke to me was uncalled for. I wasn't rude to him at anytime, I just asked a simple question and he lashed out on me. The room was extremely clean and very spacious!! It is indoor corridor and the locks on the entrance/ exit doors worked efficiently, so I felt safe. The night shift desk attendant is the only complaint I have. I guess the less guest they have the more time he has to play on his phone
Comment from Hotel Management
25 May 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Elaine, Thank you for taking the time to tell us about your experience at the Red Roof Inn Charlotte - University. I'm thrilled to read that you loved the cleanliness of the room, the helpfulness of our staff and the check in process, prompting your 3/5 score. However, I am disappointed that your overall experience did not meet your expectations. You indicated you were unsatisfied with the encounter you had with our front desk clerk. Our visitation policy states guest full length of stay is a maximum of three days. We understand that this information may not have been clearly communicated prior to your arrival and will make efforts to improve our communication in the future.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist
