Ratings based on 838 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Conway
Posted 22 Nov 2024
The property overall was dirty. The room was dirty and items in complete disrepair. The mattresses were extremely cheap and wiggly. Upside, front desk staff was nice and accommodating. Just a bad, old property.
Comment from Hotel Management
23 Nov 2024 by Guest Services, Hotel Management
Thank you for taking the time to share your feedback with us. We always appreciate hearing from our guests and we will take your comments into consideration as we continue to strive for improvement. We are glad to hear that you found our front desk staff to be accommodating and friendly. We hope you will give us another opportunity to provide you with a better experience in the future.
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Guest Services, Hotel Management
Thank you for choosing to stay with us at Quality Inn Huntersville near Lake Norman. We appreciate your feedback and are pleased to hear that you had an overall pleasant experience during your visit. Our team strives to provide all guests with a comfortable and enjoyable stay, and we hope to welcome you back again in the future.
by A verified traveler
Posted 18 Nov 2024
We checked in went to look at the room. When we got to the room & looked around it had not been cleaned. First, the entrance was an outside entrance (motel style)- which I don’t believe was mentioned when booking. There were dried spills on counters, & in the bottom of fridge. Tub was stained & looked nasty, and it looked like there was mold on the ceiling. I felt nasty and disgusting. I went back to the front desk and asked for a different room, something I have never done before. Was told we were not the first ones to ask that night. Got a new room. Went up to the room & it was better, but still felt kinda nasty.
Here are the pros & cons of the second room;
Pros:
-The bed was awesome, my back was happy
-Good pillows
-Clean sheets
-Staff was nice
-Ice water available in the lobby
-Breakfast was OK
-2nd & 3rd floor is hotel style entrance (from inside)
Cons:
-Dated decor and fixtures
-Not clean
-Towel rack broke
-Showerhead broke, was spouting water into the wall and the ceiling
-Brown handprint on the wall in the bathroom
-Boogers & Snotty handprint on the wall next to bed
-Curtains were stained
-Breakfast bar was not stocked in a timely manner
-Very dim lighting & the lights flicker
-The lock on the stairwell is broke, so anyone can enter through the stairwell
-Issues with key cards not working
-1st floor has motel style rooms (enter from the outside)
The room was nonrefundable, we would have left and found a different hotel to stay at if it wasn’t for that.
Comment from Hotel Management
19 Nov 2024 by Stephanie, Hotel Management
We are so sorry for your inconvenience. We ae trying to get all the issues fixed in a timely manner.
by A verified traveler
Posted 18 Nov 2024
Good place for the money
Comment from Hotel Management
18 Nov 2024 by Stephanie, GM, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Stephanie, GM, Hotel Management
Thank you for your feedback. I hope you will visit us again the next time you are in the area.
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Stephanie, GM, Hotel Management
Thank you for your feedback. We hope we see you again the next time you are in the area.
by A verified traveler
Posted 4 Nov 2024
Sucks
Comment from Hotel Management
4 Nov 2024 by Stephanie, GM, Hotel Management
We are sorry for your inconvenience. We are under new management and are trying to get all the issues resolved.
by A verified traveler
Posted 3 Nov 2024
Staff was wonderful and check in was easy, however the room wasnt the best. The fridge wasnt cold, the microwave is stuck on 30 minutes and you cant clear it. The phone randomly started talking, which really creeped us out. The smoke detector is missing, and there is a small hole in the wall, like someone had kicked it and they didnt fix it. The room itself is clean and comfortable, and I like that the hotel is right across the street from mcdonalds and chick fil a, which made getting food easy.
Comment from Hotel Management
3 Nov 2024 by Guest Services, Hotel Management
Thank you for taking the time to leave a review of your recent stay at Quality Inn Huntersville near Lake Norman. We are glad to hear that you found our staff welcoming and check-in process smooth. We appreciate your feedback regarding the room and will address these issues with our team to ensure a better experience for future guests. We are pleased to hear that you enjoyed the cleanliness and comfort of the room, as well as the convenient location near popular dining options. We hope to welcome you back in the future.
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Manager, Hotel Management
Hello Jose,We are thrilled to hear that you had an enjoyable stay with us! We hope to welcome you back in the near future for another fantastic experience.
by A verified traveler
Posted 1 Nov 2024
Property needs renovation
Comment from Hotel Management
2 Nov 2024 by Manager, Hotel Management
Hello Jacob,Thank you for sharing your feedback with us. We appreciate your input on ways we can improve our property for future guests. Your comments have been noted, and we will consider them for our future enhancements. If you have any further suggestions or concerns, please don't hesitate to reach out to us.
