Ratings based on 972 Verified Reviews
3.7 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Dec 2024
Good place to stay
Comment from Hotel Management
19 Dec 2024 by Rashita McGill - GM, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 18 Dec 2024
…
Comment from Hotel Management
19 Dec 2024 by Rashita McGill - GM, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 15 Dec 2024
The place was nice and clean. Staff is friendly. Good Breakfast. Located in mostly professional business area not much around it.
Comment from Hotel Management
17 Dec 2024 by Rashita McGill - GM, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 15 Dec 2024
Overall great location, great staff, great rooms and enormously large rooms. The Starbucks was a plus. Just thought the hotel could use more newer elevators that didn’t seem unsafe.
Comment from Hotel Management
17 Dec 2024 by Rashita McGill - GM, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 13 Dec 2024
Great place to stay
Comment from Hotel Management
15 Dec 2024 by Kiosha Byrd - Front Desk Supervisor, Hotel Management
Thank you for your response.
by A verified traveler
Posted 8 Dec 2024
The coffe and breakfast was great! Thanks
Comment from Hotel Management
9 Dec 2024 by Rashita McGill - GM, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 8 Dec 2024
The staff was very friendly and courteous.
Comment from Hotel Management
9 Dec 2024 by Rashita McGill - GM, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 8 Dec 2024
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Comment from Hotel Management
9 Dec 2024 by Rashita McGill - GM, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 7 Dec 2024
No problem
Comment from Hotel Management
8 Dec 2024 by Kiosha Byrd - Front Desk Supervisor, Hotel Management
Thank you for your stay at Hyatt Place Charlotte Arrowood.
by A verified traveler
Posted 7 Dec 2024
The staff was nice and tried to be as helpful as they can be. The room had flies. The couches had stains and it smelled like weed on the floor my room was on.
Comment from Hotel Management
8 Dec 2024 by Kiosha Byrd, Hotel Management
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards, Kiosha Byrd Front Desk Supervisor
