Ratings based on 963 Verified Reviews
2.5 Room cleanliness
3.3 Service & staff
2.7 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
It was really nice and the staff are very friendly
Comment from Hotel Management
2 Jan 2025 by HTS CONCORD/CHARLOTTE, Hotel Management
Thank you so much for your kind words! We're thrilled to hear that you had a wonderful experience and that our staff made such a positive impression. Your feedback means a lot to us, and we look forward to welcoming you back soon!
by A verified traveler
Posted 1 Jan 2025
minor upgrade issues needed to be done as far as the bedding and bugs, and noise complaints. Hotel isn’t bad love the area.
Comment from Hotel Management
1 Jan 2025 by HTS CONCORD/CHARLOTTE, Hotel Management
Thank you so much for your kind words and feedback! We're thrilled to hear that you love the area and enjoyed your stay with us. We truly appreciate your constructive comments regarding the bedding, bugs, and noise, and we'll certainly work on improving those areas to make your next visit even more enjoyable. We look forward to welcoming you back soon and hope to provide you with an even better experience. Thank you for choosing our hotel!
by A verified traveler
Posted 12 Dec 2024
Comment from Hotel Management
12 Dec 2024 by HTS CONCORD/CHARLOTTE, Hotel Management
Thank you for rating us, we appreciate your business and look forward to helping with your lodging needs in the future! We are very happy you had a great stay and a positive experience on your recent visit with us!
by A verified traveler
Posted 2 Dec 2024
GREAT PLACE
Comment from Hotel Management
2 Dec 2024 by HTS CONCORD/CHARLOTTE, Hotel Management
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Our team works hard to ensure every guest has a memorable time, and it's wonderful to know that we succeeded. We truly appreciate your feedback and hope to welcome you again soon. If there's anything else we can do to make your next visit even better, don't hesitate to reach out!
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
1 Dec 2024 by HTS CONCORD/CHARLOTTE, Hotel Management
Thank you for sharing your thoughts with us. We noticed that your review was submitted without any comments, and we’d love to hear more about your experience. Your feedback is valuable to us, as it helps us improve and ensure we provide the best possible service to all our guests.If there’s anything you’d like to share, whether positive or areas for improvement, we’d greatly appreciate hearing from you.Thank you for staying with us and we hope to welcome back again soon!
by A verified traveler
Posted 27 Nov 2024
I was highly disappointed with my stay. The room I was in had mold all over the bathroom. The paint was chipping revealing where they painted over mold spots. The door was extremely damaged. The tub was dirty around the drain. If my budget was not limited and I had not paid the deposit prior to getting the room I would have left. The room also smelled of mold and smoke.
Comment from Hotel Management
28 Nov 2024 by HTS CONCORD/CHARLOTTE, Hotel Management
Thank you for sharing your feedback with us. We sincerely apologize for the disappointing experience you had during your stay. What you’ve described regarding the mold, room cleanliness, and damage is certainly not representative of the high standards we strive to maintain. We take your concerns seriously and will investigate the issues you've mentioned to ensure that they are addressed immediately.Our guests' comfort and safety are our top priorities, and we regret that we fell short in this instance. We will be working closely with our housekeeping and maintenance teams to resolve these problems and prevent them from affecting future guests.We understand your frustration and would like to make it right. Please contact us directly at [phone number or email] so that we can discuss compensation or other forms of restitution for the inconvenience you experienced.Once again, we truly apologize for your experience and hope that you will allow us the opportunity to welcome you back under better circumstances.
by A verified traveler
Posted 27 Nov 2024
Location is very accessible to highway I85 and Concord Mills Parkway. Lots of places to eat. Front desk clerk very nice. ….. The lobby floor was filthy. The carpets on the hallway appear that had not been cleaned for a week. Elevator floor and walls dirty and all marked up with scratches. Lots of noise on the hallway. Garbage bags outside rooms. Room kitchen counter with broken pieces. Inside of microwave dirty. walls around bathroom fixtures were patched up instead of fixed properly. Paint drops on floors and bathroom safety bars. The place felt like a low income apartment project. Ran down. Room had no ironing board nor iron. When I asked for one. the front desk gave me a broken iron that leaked water.
Comment from Hotel Management
28 Nov 2024 by HTS CONCORD/CHARLOTTE, Hotel Management
Thank you for taking the time to provide your feedback. We sincerely apologize for the issues you encountered during your stay. We are truly sorry that the cleanliness and maintenance of the hotel did not meet your expectations.We appreciate you mentioning the location and the helpfulness of our front desk staff, and we regret that other aspects of your experience were not up to par. Your comments about the cleanliness of the lobby, hallway, and elevator are concerning, and we have already shared them with our housekeeping team to ensure that these areas are thoroughly cleaned and maintained.Additionally, we apologize for the condition of your room. The issues you mentioned with the kitchen counter, microwave, bathroom fixtures, and the iron are certainly not acceptable. We are addressing these maintenance concerns with our team to make sure they are properly fixed and that all amenities are in good working order.We take your feedback seriously, and we are committed to improving the overall guest experience. We hope that you will consider staying with us again in the future and allow us the opportunity to provide a much more pleasant experience.
by A verified traveler
Posted 25 Nov 2024
Staff was very aggravated when had to contact at night because key card didn’t work.
Mold on the window sill in room.
Will not go back.
Comment from Hotel Management
25 Nov 2024 by HTS CONCORD/CHARLOTTE, Hotel Management
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with your key card and for any frustration caused by our staff’s response. This is not the level of service we aim to provide, and we will address your concerns with our team to ensure it does not happen again.We also regret that you encountered mold on the window sill in your room. Cleanliness and comfort are top priorities for us, and we will investigate this matter to prevent future occurrences.We value your feedback, as it helps us improve, and we hope you will consider giving us another opportunity to provide you with a better experience in the future.
by A verified traveler
Posted 22 Nov 2024
Affordable
Comment from Hotel Management
23 Nov 2024 by HTS CONCORD/CHARLOTTE, Hotel Management
We're thrilled to hear that you had a positive experience with us. Your feedback means a lot to our team, and we’re so glad that we could meet your expectations. We look forward to serving you again in the future
by A verified traveler
Posted 18 Nov 2024
Great staff
Comment from Hotel Management
19 Nov 2024 by HTS CONCORD/CHARLOTTE, Hotel Management
Thank you for taking the time to share your experience! We're so glad to hear that our staff made a positive impression during your stay. We'll be sure to pass along your kind words to the team. We hope to welcome you back soon!
