Ratings based on 959 Verified Reviews
2.5 Room cleanliness
3.2 Service & staff
2.7 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Great staff
Comment from Hotel Management
19 Nov 2024 by HTS CONCORD/CHARLOTTE, Hotel Management
Thank you for taking the time to share your experience! We're so glad to hear that our staff made a positive impression during your stay. We'll be sure to pass along your kind words to the team. We hope to welcome you back soon!
by A verified traveler
Posted 18 Nov 2024
The entire place was very run down and dirty. We had to sweep our room, it smelled like weed, there was a brown stain on the sheets. Also the springs from the mattress hurt our back
Comment from Hotel Management
18 Nov 2024 by HTS CONCORD/CHARLOTTE, Hotel Management
Thank you for sharing your feedback. We deeply regret that your stay was far from satisfactory. Cleanliness and comfort are our top priorities, and it's clear we fell short in this instance. Please accept our sincerest apologies for the issues you encountered, including the cleanliness of the room, the unpleasant odor, and the condition of the bedding and mattress.Your comments have been shared with our housekeeping and maintenance teams for immediate attention. We are committed to improving our facilities to ensure that future guests have a much more enjoyable experience. We hope you will give us another chance to provide you with the quality stay you deserve.If you'd like to discuss your stay further, please feel free to reach out to us directly.
by A verified traveler
Posted 14 Nov 2024
It is very close to the speedway. The property needs a little repair. The one door slams and our room door sticks.
Comment from Hotel Management
14 Nov 2024 by HTS CONCORD/CHARLOTTE, Hotel Management
Thank you for your feedback! We're glad to hear you like the location. We also appreciate you letting us know about the door issues. We’ll definitely take a look at the door that slams and the room door that sticks to make sure everything is in good working order so future guests will be as comfortable as possible. If there are any other issues or concerns we can help with please do not hesitate to reach out. Thank you for being a valued guest and we hope to serve you again in the future!
by A verified traveler
Posted 13 Nov 2024
We have stayed with them for several years now for the races. Always had a great experience. Staff are helpful and accommodating. See you next year!
Comment from Hotel Management
14 Nov 2024 by HTS CONCORD/CHARLOTTE, Hotel Management
Thank you so much for your continued trust in us over the years! We're thrilled to hear that you’ve had a great experience every time you stay, and we truly appreciate your kind words about our staff. We're already looking forward to welcoming you back next year for the races! See you soon!
by A verified traveler
Posted 10 Nov 2024
Check in was at 3:00, I started check in at 2:50. When I paid my$50 deposit on the room, I was told my room would be ready in 15 minutes. I waited 30 minutes before going to my room and nothing was ready. No linens, table/counters were not cleaned and the floor was still dirty. I went back to the front desk and asked for another room. They had to verify if it was okay to give me and my 2 children a room to check into since another party hadn't arrived. That took another 30 minutes. We had somewhere to be at 4:00 SHARP. We received another room, when we got inside our 2nd room, the beds were very hard, 2 towels for 1 adult and 2 children (which was stated on my reservation), no batteries in the A/C remote, the hot water for the shower took 3-5 minutes to heat up, and multiple times we called the front desk to inform them of the people above us making so much noise and stomping that it was shaking the light fixtures and pictures on the wall. I am EXTREMELY disappointed and will not be staying at this location again. Which is very disheartening because it was convenient to our destination, but not family/customer friendly at all. Along with the other issues, I had to take the trash out, get my own replacement towels, rags (etc.) and the vending machine took my change when we went later at night. This was by far the worst experience I have had staying at a hotel.
Comment from Hotel Management
10 Nov 2024 by HTS CONCORD/CHARLOTTE, Hotel Management
Thank you for taking the time to share your feedback. We sincerely apologize for the multiple issues you encountered during your recent stay with us. What you’ve described does not meet the high standards we strive for, and we deeply regret that your experience was so disappointing. We understand how frustrating it must have been to deal with delays during check-in, an unclean room, noise disturbances, and the other issues you mentioned. Please know that these concerns have been taken very seriously, and we are actively investigating them with our team to ensure they are addressed promptly. In particular, we are reviewing our room preparation processes to ensure rooms are cleaned and ready on time, and we’re taking steps to improve guest support for noise complaints. Additionally, we’ll be conducting a thorough review of our amenities and room maintenance to prevent future inconveniences like those you experienced with towels, A/C remotes, and hot water. We want every guest to feel comfortable, valued, and well taken care of, and it’s clear we fell short during your stay. We truly appreciate your feedback as it helps us identify areas where we can improve. We would love the opportunity to make this right. We genuinely hope you’ll consider giving us another chance in the future. Once again, we apologize for the inconvenience you faced and thank you for bringing these matters to our attention.
by A verified traveler
Posted 10 Nov 2024
Served the purpose of being close to the Dirt track.
Comment from Hotel Management
10 Nov 2024 by HTS CONCORD/CHARLOTTE, Hotel Management
Thank you for taking the time to share your thoughts with us. We’re glad to hear that our convenient location near the dirt track was ideal for your visit. We understand how important it is to have easy access to your destination, and we’re happy we could meet that need. That being said, we truly appreciate your feedback and are always looking for ways to enhance our guests’ experiences. If there were any aspects of your stay that could have been better, we’d love to hear more about it so we can continue improving. Our goal is always to provide a comfortable and enjoyable stay for all of our guests. We hope to welcome you back the next time you’re in the area. Please don’t hesitate to reach out if there’s anything we can do to make your future stay even more enjoyable.
by A verified traveler
Posted 8 Nov 2024
The bed was comfy, the shower was good but the room itself was a little tired.
Comment from Hotel Management
8 Nov 2024 by HTS CONCORD/CHARLOTTE, Hotel Management
Thank you for sharing your feedback with us. We appreciate you taking the time to provide a balanced perspective on your experience. We’re glad to hear that the bed was comfortable, and your shower was fully functional but we’re sorry to hear that other aspects of your experience didn’t fully meet your expectations. Your input is important to us, and we’re always looking for ways to improve. If you have any further suggestions or specific areas where you feel we could do better, we’d love to hear more from you. Thanks again for your review, and we hope to have the opportunity to serve you again in the future.
by A verified traveler
Posted 4 Nov 2024
AC in the room quit and made for restless night
Comment from Hotel Management
4 Nov 2024 by HTS CONCORD/CHARLOTTE, Hotel Management
Thank you for bringing this to our attention. I’m really sorry to hear that you encountered issues with our equipment. We strive to provide high-quality products, and it’s disappointing to learn we fell short in your case.Thank you for your feedback, and we hope to improve your experience in the future.
by A verified traveler
Posted 31 Oct 2024
Nice place.
Comment from Hotel Management
31 Oct 2024 by HTS CONCORD/CHARLOTTE, Hotel Management
Thank you for rating us! If you have any specific feedback, we’d be happy to hear it so we can continue improving.
by A verified traveler from COLUMBUS
Posted 28 Oct 2024
Hotel entrance is locked after 10:00pm, you have to wait at the door until someone shows up at the front desk, no way to call to them. Floors were dirty, counter space in bathroom extremely small, no lock on bathroom door. Beds were uncomfortable, A/C was noisy and cycled off/on which made it hard to sleep. Sketchy individuals roaming around the front entry, didn't feel safe. Book here as a last resort.
Comment from Hotel Management
28 Oct 2024 by HTS CONCORD/CHARLOTTE, Hotel Management
We appreciate your feedback and apologize for the inconsistency in service you experienced during your stay. It's disheartening to hear that you didn't receive the level of hospitality we strive to provide from one of our front desk personnel. Rest assured, we will address this internally to ensure all team members uphold our standards of service.
