Ratings based on 153 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Dec 2024
Comment from Hotel Management
1 Jan 2025 by Margie - GM, Hotel Management
Happy New Year, John!Thank you for your wonderful feedback for The Home2 Suites by Hilton Charlotte Belmont. We appreciate recognition for providing an excellent experience with great amenities and friendly service. Please do not hesitate to let us know if you would like to share any additional suggestions. Kind regards, Margie Rainey - General Manager
by A verified traveler
Posted 27 Dec 2024
The woman working at breakfast was nice. Lots of coffee options
Comment from Hotel Management
28 Dec 2024 by Margie - GM, Hotel Management
Good morning, Erin,Thank you for leaving such wonderful compliments on your recent stay at The Home2 Suites by Hilton Charlotte - Belmont. I look forward to sharing this with the team. We are committed to providing our guests with amazing service, fantastic amenities, and clean, comfortable accommodations. Please do not hesitate to contact me with any additional feedback or suggestions for your anticipated return!Best regards,Margie Rainey - General Manager
by A verified traveler
Posted 27 Dec 2024
Location was good and fire pit I did like but overall for the money If visiting family may try different place next visit. Not a typical Hilton
Comment from Hotel Management
27 Dec 2024 by Margie - GM, Hotel Management
Hello Bobby,Thank you for taking the time to share your feedback and a rating regarding your stay with us. We truly value you as our guest, and it's always a pleasure to receive feedback from those we have the privilege of serving. Our team works diligently to create a welcoming and comfortable environment, from our well-appointed rooms to the friendly service and amenities we offer. Your satisfaction is our top priority, and I am sorry we did not fully meet your expectations. Please don't hesitate to contact me directly if you have further feedback. Wishing you all the best, and we hope to have the pleasure of welcoming you back again and can turn your impression around.Regards,Margie Rainey - General Manager
by A verified traveler
Posted 27 Dec 2024
I like the location however although it’s new it’s not had very good maintenance. We had ants our 1st visit; gave them another opportunity. Second room didn’t have as much wear and tear in December. The holiday decorations were nice but no access to good snack food or drinks(like Drury). They have breakfast but only ate grits as it didn’t look fresh. Outdoor had trash in grass; liquor bottles. Lots of transient workers staying there.
Comment from Hotel Management
27 Dec 2024 by Margie - GM, Hotel Management
Hello Bobby,Thank you for taking the time to share your feedback and a rating regarding your stay with us. We truly value you as our guest, and it's always a pleasure to receive feedback from those we have the privilege of serving. Our team works diligently to create a welcoming and comfortable environment, from our well-appointed rooms to the friendly service and amenities we offer. Your satisfaction is our top priority, and I am sorry we did not fully meet your expectations. Please don't hesitate to contact me directly if you have further feedback. Wishing you all the best, and we hope to have the pleasure of welcoming you back again and can turn your impression around.Regards,Margie Rainey - General Manager
by A verified traveler
Posted 4 Nov 2024
Very friendly staff. Kept the place clean
Comment from Hotel Management
4 Nov 2024 by Margie - GM, Hotel Management
Dear Greg,We are grateful for your fantastic rating and appreciate your compliments and being our valued guest. It is always great to be recognized for providing clean, comfortable rooms, friendly service, and fantastic amenities in an ideal Belmont location. Please let me know if you have any additional thoughts or suggestions. I look forward to welcoming you back soon. Thanks again for the review. With kind regards,Margie Rainey - General Manager Home2 Suites by Hilton Charlotte - Belmont
by A verified traveler
Posted 5 Oct 2024
Reserved a room with two queens beds for a friend and I. We are both married to women, so we weren’t looking to cuddle up with each other or any of that nonsense. Counter person informed us that they had no two queen bed rooms available, only king bed rooms. I explained we needed two beds as we aren’t “that good of friends”, we’re heterosexual males married to women. Old school, ya know. Told him he could give us the room I reserved and give that king bed BS to the next sucka that walked in the door. He tapped and tapped away on his keyboard, glowered at it, took his time and said that was all they had but the room did come with a fold out sleeper style bed. My friend ended the stalemate by saying that was fine, he’d sleep in the fold out sleeper bed. So there. Some diplomacy, reaching across the aisle BS just like the news readers preach to us about. I did ask for a discount as I did not get the room I had reserved and paid for in advance whereupon the counter clerk said due to the service I used to book the room (Expedia), he couldn’t offer a discount. So, that’s m story and I’m sticking to it.
Comment from Hotel Management
5 Oct 2024 by Margie - GM, Hotel Management
Dear Geoffrey,I apologize for any mix-up with the reservation as we tried our best to accommodate your needs. Please feel free to contact me directly with any additional feedback regarding your stay. Thank you for being our guests. Regards,Margie Rainey - General Manager
by A verified traveler
Posted 30 Sep 2024
Comment from Hotel Management
30 Sep 2024 by Margie - GM, Hotel Management
Hello Larry,Thanks so much for this positive feedback. Please do not hesitate to let us know if you have any additional feedback you would like to share about your visit. Seeing our guests enjoy our comfortable rooms, wonderful amenities, and ideal Belmont, North Carolina location is always great. Have a wonderful day and thanks again for being our guest. Margie Rainey - General Manager -Home2 Suites by Hilton Charlotte - Belmont
by A verified traveler
Posted 23 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Margie - GM, Hotel Management
Hi Lisa!Thank you kindly for the five-star rating of your stay at The Home2 Suites by Hilton in Belmont, North Carolina! Please do not hesitate to reach out to us with any additional feedback or suggestions you'd like to provide. Thanks again for being our guest and we hope to see you again soon. Best regards, - Margie Rainey - General Manager
by A verified traveler
Posted 22 Sep 2024
The Front Desk Staff are always polite and professional. The housekeeping services are EXCELLENT. The Inspired Breakfast Table staff are GREAT.
Always a very welcoming group of individuals.
Comment from Hotel Management
23 Sep 2024 by Margie - GM, Hotel Management
Dear Shirley,Thank you so much for taking the time to share your positive experience with us. We truly value you as our guest, and it's always a pleasure to receive feedback from those we have the privilege of serving. Your satisfaction is our top priority, and we are glad to exceed your expectations. Wishing you all the best, and we hope to have the pleasure of welcoming you back again soon!With kind regards,Margie Rainey - General ManagerHome2 Suites by Hilton - Charlotte Belmont
by A verified traveler
Posted 26 Aug 2024
The cleaning of the room felt rushed. There was black tar in the water and it tasted dirty. I didn’t feel the room was cleaned very well as the bathroom smelled and the sheets still had grim on them. I checked out a day early because of this, the front desk staff was very nice.
Comment from Hotel Management
27 Aug 2024 by Margie - GM, Hotel Management
Dear Justin,I want to extend my sincerest apologies for not meeting your expectations during your stay. I am truly sorry for any unfavorable conditions you found in your room. Your feedback is incredibly important to us, and I would greatly appreciate the opportunity to speak with you directly to discuss your concerns further.Our team is dedicated to providing friendly service and maintaining clean, comfortable rooms with exceptional amenities. I understand your frustration and am committed to addressing your concerns to improve your experience with us.Please know that we will thoroughly review your feedback to identify areas for improvement. Thank you for bringing this to my attention. I look forward to hearing from you soon.Respectfully,Margie Rainey - General Manager
