Ratings based on 359 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Tzipporah Fulmer Front Desk Supervisor , Hotel Management
Thank you so much for your 5-star review! We're thrilled to hear you had a great experience and that we met your expectations. It means the world to us, and we can't wait to welcome you back for another stay!
by A verified traveler
Posted 4 Nov 2024
Excellent service, great location, love their breakfast.
Comment from Hotel Management
5 Nov 2024 by Tzipporah Fulmer Front Desk Supervisor , Hotel Management
Thank you so much for your kind words! We're thrilled to hear that you enjoyed our service, location, and breakfast. Our team works hard to make every guest experience memorable, and it’s wonderful to know we hit the mark with you. We hope to welcome you back to Charlotte soon!
by A verified traveler from New York
Posted 4 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Tzipporah Fulmer Front Desk Supervisor , Hotel Management
Thank you for taking the time to leave us a review. We’re glad to know you enjoyed your stay and appreciate your feedback. We’re always striving for that extra touch to make our guests’ experience exceptional, and we hope to welcome you back soon for an even more memorable visit!
by A verified traveler from Mount Pleasant
Posted 25 Oct 2024
We had a great stay, super clean and friendly staff.
Comment from Hotel Management
25 Oct 2024 by Tzipporah Fulmer Front Desk Supervisor , Hotel Management
Thank you so much for your kind words! We're delighted to hear that you had a great stay and enjoyed our clean accommodations and friendly staff. It was our pleasure to host you, and we look forward to welcoming you back soon!
by A verified traveler
Posted 21 Oct 2024
Clean and orderly. Friendly staff, convenient to restaurants and BOA stadium
Comment from Hotel Management
22 Oct 2024 by Tzipporah Fulmer Front Desk Supervisor , Hotel Management
Thank you for your kind words! We're delighted to hear you enjoyed the cleanliness, our friendly staff, and the convenience of our location near restaurants and Bank of America Stadium. We hope to welcome you back soon for another great stay!
by A verified traveler
Posted 19 Oct 2024
Property is new and nice but the road outside the hotel, Tryon is loud. View from our room in the city was very nice. Price is high.
Comment from Hotel Management
20 Oct 2024 by Tzipporah Fulmer Front Desk Supervisor , Hotel Management
Thank you for your feedback! We're glad you enjoyed the new feel of the property and the lovely city views from your room. We understand that the noise from Tryon Street can be a challenge, and we apologize if it affected your stay. We appreciate your input regarding pricing and will keep it in mind as we strive to provide the best value for our guests. We hope to have the opportunity to welcome you back for an even better experience!
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
18 Oct 2024 by Tzipporah Fulmer Front Desk Supervisor , Hotel Management
Thank you for taking the time to leave us a review! We truly appreciate your feedback. We hope to welcome you back for another great stay in the future.
by A verified traveler
Posted 10 Oct 2024
The ac unit sounded like an airplane taking off. Did not sleep a wink. Would not stay here again.
Comment from Hotel Management
11 Oct 2024 by Tzipporah Fulmer Front Desk Supervisor , Hotel Management
Thank you for sharing your feedback. We sincerely apologize for the disturbance caused by the AC unit during your stay. We understand how important a good night’s sleep is, and we regret that this issue impacted your experience.Please know that we take your comments seriously, and our maintenance team will look into the AC unit in that room to ensure its addressed. We hope you might reconsider staying with us again, as we’d love the chance to provide you with a much more comfortable experience in the future.
by A verified traveler
Posted 23 Sep 2024
⭐️⭐️⭐️⭐️
Comment from Hotel Management
23 Sep 2024 by Tzipporah Fulmer Front Desk Supervisor , Hotel Management
Thank you so much for taking the time to leave such a fantastic review! We are thrilled to hear that you had an exceptional stay with us. Our team works hard to provide the best experience possible, and it's always wonderful to know when we've succeeded.We look forward to welcoming you back the next time you're in town!
by A verified traveler
Posted 13 Sep 2024
Comment from Hotel Management
15 Sep 2024 by Tzipporah Fulmer Front Desk Supervisor , Hotel Management
Thank you so much for your wonderful review! We're thrilled to hear that you had an enjoyable stay with us. Our team works hard to provide a comfortable and memorable experience for all our guests, and it’s always rewarding to know we’ve succeeded.We look forward to welcoming you back the next time you're in town!
