Ratings based on 917 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Herndon
Posted 25 Nov 2024
Parking
by A verified traveler
Posted 17 Nov 2024
Hotel staff was nice and helpful. The hotel rooms are in need of serious upgrades. The tub wasn’t draining properly and ice machines were broken on multiple floors.
by A verified traveler
Posted 4 Nov 2024
It was one of my most quietest stays. Easy check in and out. The receptionist greeted me with a hello and smile any time I walked by. It felt nice.
Comment from Hotel Management
13 Nov 2024 by Veronica, Hotel Management
We are glad you enjoyed your stay with us. We are looking forward to seeing you again!
by A verified traveler
Posted 29 Oct 2024
Property is outdated and room rug was dirty
by A verified traveler
Posted 28 Oct 2024
We stayed in room 321 there was a blood stain on the mattress. The drink machine and the ice machine did not work on our floor. Only one of the 2 elevators were working. This was probably our worst stay at a Hilton hotel as it seemed out dated, unclean, the host seemed short, and items listed above were broken and did not work
Comment from Hotel Management
13 Nov 2024 by Veronica, Hotel Management
We are sorry to hear that your stay wasn't very pleasant. We strive to provide outstanding customer service, and we do hope that you give us the opportunity to serve you again during your next trip to Charlotte.
by A verified traveler
Posted 28 Oct 2024
First impression is everything! I’m so happy with my stay this past weekend! I loved everything from the property, hospitality, my room, the cleanliness, the breakfast buffet, the nearby restaurants & entertainment…let’s just say I can’t wait to stay here again! #SatisfiedCustomer :-)
Comment from Hotel Management
13 Nov 2024 by Veronica, Hotel Management
We are glad you enjoyed your stay with us. We are looking forward to seeing you again!
by A verified traveler
Posted 27 Oct 2024
Would stay again!
Comment from Hotel Management
13 Nov 2024 by Veronica, Hotel Management
We are glad you enjoyed your stay with us. We are looking forward to seeing you again!
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
13 Nov 2024 by Veronica, Hotel Management
We are glad you enjoyed your stay with us. We are looking forward to seeing you again!
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
13 Nov 2024 by Veronica, Hotel Management
We are glad you enjoyed your stay with us. We are looking forward to seeing you again!
by A verified traveler
Posted 20 Oct 2024
Nice place enjoyed
Comment from Hotel Management
13 Nov 2024 by Veronica, Hotel Management
We are glad you enjoyed your stay with us. We are looking forward to seeing you again!
