Ratings based on 912 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
Great place to stay.
Comment from Hotel Management
12 Nov 2024 by Malik, Hotel Management
Thanks for taking the time to leave a review. This helps us with any adjustments and motivates our staff to make your stay warm & welcomed. We appreciate all feedback and thank you personally for the wonderful compliment.
by A verified traveler
Posted 5 Nov 2024
Friendly
Comment from Hotel Management
6 Nov 2024 by Malik, Hotel Management
Thanks for taking the time to leave a review. This helps us with any adjustments and motivates our staff to make your stay warm & welcomed. We appreciate all feedback and thank you personally for the wonderful compliment.
by A verified traveler from Washington
Posted 28 Oct 2024
For a breakfast I ate, my credit card was charged $55 dollars which is unheard of. I didn’t like it.
Comment from Hotel Management
29 Oct 2024 by Malik, Hotel Management
Thank you for taking the time to provide your feedback and letting us know about this issue. We apologize for the confusion; our incidentals (security deposit) are 25/per night, which we charge at the time of check-in, this fee is utilized in case you want to add any of our separately charged amenities to your room while you stay with us, examples being: breakfast buffet/market items/bar & restaurant charges. If nothing is added to your room, your funds are released back to your card after checking out. Our breakfast buffet is a separate charge of only 11.95 in which you could add to your room's overall fee or pay at the front desk. If charged/added to the room; your charge is then deducted from your incidentals (security deposit) & the remaining amount will be released to your credit card after checking out. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met. Your happiness is our number one priority. Please let us know the next time you stay with us so that we can demonstrate a better experience.
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Malik, Hotel Management
Thanks for taking the time to leave a review. This motivates our staff to make your stay warm & welcomed. We appreciate all feedback and thank you personally for the wonderful compliment.
by A verified traveler
Posted 13 Oct 2024
Super dirty earlier than that good thing
Comment from Hotel Management
13 Oct 2024 by Jean, Hotel Management
Thank you for taking the time to provide your feedback and letting us know about this issue. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met. Your happiness is our number one priority. Please let us know the next time you stay with us so that we can demonstrate a better experience.
by A verified traveler
Posted 9 Oct 2024
A little under staffed
Comment from Hotel Management
12 Oct 2024 by Malik, Hotel Management
Thanks for taking the time to leave a review. This helps us with any adjustments and motivates our staff to make your stay warm & welcomed. We appreciate all feedback and thank you personally for the wonderful compliment.
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
12 Oct 2024 by Malik, Hotel Management
Thanks for taking the time to leave a review. We appreciate all feedback and thank you personally for the wonderful compliment.
by A verified traveler
Posted 5 Oct 2024
Great staff
Comment from Hotel Management
6 Oct 2024 by Malik, Hotel Management
Thanks for taking the time to leave a review. This helps motivates our staff to make your stay warm & welcomed. We appreciate all feedback and thank you personally for the wonderful compliment.
by A verified traveler
Posted 1 Oct 2024
Ugh where to start. First of all throw all the pics on the website out the window, it doesn't look like they've put a nickel in this place in ten years.
Next. The pool is not maintained and is filthy, I didn't use it and I didn't see anyone else use it either.
Next the supposed bar and restaurant is nothing more than a short order cook in the lobby.
Last and most sadly. First of all our room was not ready at check in. They had every excuse in the world instead of just getting it ready. Eventually they gave us a room, that had not been cleaned yet. So after complaining I'm told to go wait in the dirty room and they'll bring a key for a new room. After 20 minutes nobody came so I went back downstairs and low and behold there was no clean rooms available for me. After another 10-15 minutes of arguing it got so bad that the hotel manager literally went up and cleaned the dirty room I was given. I got my clean room about an hour and a half after check in. For my troubles I was given 2 tiny bottles of wine. Horrible service in every respect.
Comment from Hotel Management
2 Oct 2024 by Malik, Hotel Management
Thank you for taking the time to provide your feedback and letting us know about this issue. We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met. Your happiness is our number one priority. Please let us know the next time you stay with us so that we can demonstrate a better experience.
by A verified traveler
Posted 23 Sep 2024
Comment from Hotel Management
25 Sep 2024 by JJ, Hotel Management
Thanks for taking the time to leave a rating. This helps us with any adjustments and motivates our staff to make your stay warm & welcomed. We appreciate all feedback.
