Ratings based on 968 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Tampa
Posted 25 Jun 2024
The woman in charge of the kitchen was a nightmare. There was nothing to eat that did not contain bleached flour or bleached sugar. Finally, they cooked a little eggs and bacon, 2.5 HOURS after breakfast was supposed to start. I had four slices of FATTY, NOT SULPHATE FREE bacon and they still charged us 20 bucks for breakfast!
Comment from Hotel Management
26 Jun 2024 by Hilton Garden Inn Charlotte Airport Management, Hotel Management
Dear Dilan, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced during breakfast. It is disappointing to learn about the delay and the quality of the food served, which is not reflective of our usual standards. We will address this issue with our kitchen team for further improvements. Thank you for bringing these to our attention. We appreciate your understanding and hope to have the opportunity to make it right for you on your next visit.Sincerely,Hilton Garden Inn Charlotte Airport Management
by A verified traveler
Posted 23 Jun 2024
Great formthe price
Comment from Hotel Management
25 Jun 2024 by Hilton Garden Inn Charlotte Airport Management, Hotel Management
Dear Hector, Thank you for your kind review of your stay at Hilton Garden Inn Charlotte Airport. It is our goal to deliver excellent value at a great price, so it is wonderful to learn that you enjoyed your stay with us. We believe that fresh and comfortable accommodations, excellent customer service, and a convenient location make us an excellent choice. We appreciate your business and hope to welcome you back when you're in the area.Sincerely,Hilton Garden Inn Charlotte Airport Management
by A verified traveler
Posted 22 Jun 2024
Comment from Hotel Management
24 Jun 2024 by Hilton Garden Inn Charlotte Airport Management, Hotel Management
Dear Wazirah, We are delighted you enjoyed your stay at Hilton Garden Inn Charlotte Airport. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the area.Sincerely,Hilton Garden Inn Charlotte Airport Management
by A verified traveler
Posted 22 Jun 2024
Pay for parking even for guest. No one to check anyone in on arrival, took 15 minutes for checkin. Didn’t offer me any room location preference. Key didn’t work. Not ideal experience especially only staying for a few hours to sleep before another flight.
Comment from Hotel Management
22 Jun 2024 by Hilton Garden Inn Charlotte Airport Management, Hotel Management
Dear Adam, Thank you for sharing your recent experience with us. We apologize for the inconvenience you encountered due to the lack of assistance upon arrival and issues with your room key. Your feedback is valuable to us, and we take it seriously as we continuously work to improve our services. Please accept our apologies for not meeting your expectations regarding room preferences and the overall check-in experience. We understand the importance of a smooth and efficient stay, especially when you're only with us for a short period. We appreciate your understanding and hope to have another opportunity to provide you with a more seamless and enjoyable stay in the future.Sincerely,Hilton Garden Inn Charlotte Airport Management
by A verified traveler
Posted 21 Jun 2024
The employees were great
Comment from Hotel Management
21 Jun 2024 by Hilton Garden Inn Charlotte Airport Management, Hotel Management
Dear Greg, Thank you for the excellent review, most notably the kind comments about our friendly and helpful associates. We are devoted to giving each guest a great experience, and we are delighted to know we exceeded your expectations. We look forward to welcoming you back to the Hilton Garden Inn Charlotte Airport!Sincerely,Hilton Garden Inn Charlotte Airport Management
by A verified traveler from Wheeling
Posted 19 Jun 2024
We only slept three hours but the stay was worth it and the parking lot was great.
Comment from Hotel Management
20 Jun 2024 by Hilton Garden Inn Charlotte Airport Management, Hotel Management
Dear Henry, Thank you for choosing Hilton Garden Inn Charlotte Airport! We are glad to know that despite a short stay, you found it worthwhile and our parking facilities convenient. Your feedback is appreciated, and we hope to welcome you back for a more restful visit soon.Sincerely,Hilton Garden Inn Charlotte Airport Management
by A verified traveler
Posted 18 Jun 2024
Comment from Hotel Management
19 Jun 2024 by Hilton Garden Inn Charlotte Airport Management, Hotel Management
Dear William, We are delighted you enjoyed your stay at Hilton Garden Inn Charlotte Airport. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the area.Sincerely,Hilton Garden Inn Charlotte Airport Management
by A verified traveler
Posted 17 Jun 2024
Good
Comment from Hotel Management
18 Jun 2024 by Hilton Garden Inn Charlotte Airport Management, Hotel Management
Dear Stone, We are delighted you enjoyed your stay at Hilton Garden Inn Charlotte Airport. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the area.Sincerely,Hilton Garden Inn Charlotte Airport Management
by A verified traveler
Posted 15 Jun 2024
The hotel provided a serene and secure environment with outstanding customer service. While the gentleman with long curly hair could have been more helpful in managing the long line, not everyone excels in service. However, the young lady who checked us in was calm and professional, and another staff member was exceptionally kind to my children. Overall, it was an incredible place!
Comment from Hotel Management
16 Jun 2024 by Hilton Garden Inn Charlotte Airport Management, Hotel Management
Dear Tim, We are delighted to read the review of your stay at Hilton Garden Inn Charlotte Airport and are glad you and the kids enjoyed your time with us. We strive to provide each guest with a memorable experience combined with our comfortable accommodations and superior hospitality, and we are pleased that we accomplished this during your time with us! It was our pleasure hosting you, and we hope to see you again whenever you return to Charlotte.Sincerely,Hilton Garden Inn Charlotte Airport Management
by A verified traveler
Posted 14 Jun 2024
Comment from Hotel Management
15 Jun 2024 by Hilton Garden Inn Charlotte Airport Management, Hotel Management
Dear Julia, We are delighted you enjoyed your stay at Hilton Garden Inn Charlotte Airport. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the area.Sincerely,Hilton Garden Inn Charlotte Airport Management
