Ratings based on 983 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Great property and location
Comment from Hotel Management
25 Nov 2024 by Preston , Hotel Management
I am glad to see you enjoyed your stay and I hope the next time your travels take you to Charlotte you will choose to stay with us again. There are many choices when traveling and we sincerely appreciate you choosing to stay with us. If I can ever be of any assistance, please do not hesitate to contact me.
by A verified traveler
Posted 24 Nov 2024
Just perfect!
Comment from Hotel Management
25 Nov 2024 by Preston , Hotel Management
I am glad to see you enjoyed your stay and I hope the next time your travels take you to Charlotte you will choose to stay with us again. There are many choices when traveling and we sincerely appreciate you choosing to stay with us. If I can ever be of any assistance, please do not hesitate to contact me.
by A verified traveler from Westbrook
Posted 23 Nov 2024
Everything!!!
Comment from Hotel Management
24 Nov 2024 by Preston, Hotel Management
I am glad to see you enjoyed your stay and I hope the next time your travels take you to Charlotte you will choose to stay with us again. There are many choices when traveling and we sincerely appreciate you choosing to stay with us. If I can ever be of any assistance, please do not hesitate to contact me.
by A verified traveler from Simpsonville
Posted 22 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Preston , Hotel Management
I am glad to see you enjoyed your stay and I hope the next time your travels take you to Charlotte you will choose to stay with us again. There are many choices when traveling and we sincerely appreciate you choosing to stay with us. If I can ever be of any assistance, please do not hesitate to contact me.
by A verified traveler
Posted 21 Nov 2024
Beautiful and elegant hotel. Clean and cozy rooms. Convenient location.
Comment from Hotel Management
21 Nov 2024 by Trey, Hotel Management
Thank you for your recent stay and survey about our property! We are glad to see you enjoyed your time with us and hope to welcome you back in the future!
by A verified traveler
Posted 21 Nov 2024
It was in a great location! So many restaurants around.
Comment from Hotel Management
21 Nov 2024 by Trey, Hotel Management
Thank you for your recent stay and survey about our property! We are glad to see you enjoyed your time with us and hope to welcome you back in the future!
by A verified traveler
Posted 20 Nov 2024
Perfect
Comment from Hotel Management
20 Nov 2024 by Preston , Hotel Management
I am glad to see you enjoyed your stay and I hope the next time your travels take you to Charlotte you will choose to stay with us again. There are many choices when traveling and we sincerely appreciate you choosing to stay with us. If I can ever be of any assistance, please do not hesitate to contact me.
by A verified traveler
Posted 20 Nov 2024
This property rolled up any amenities at 4 PM. Could not even get a cup of coffee. Even in the morning could not get coffee until 7 when dining room opened. That had a restroom on the first floor but took 2 days to find. When I asked, they even said wasn't one. To get a coke you had to use a kiosk that actually never opened but would say you bought 9 items and charge you for it. Management told me that oh well it will resolve itself. I had to call credit card company and place a dispute for those charges. Also, when I asked regarding a cup of coffee in the morning, they actually told me I needed to walk 2 blocks - it was 5:30 in the morning, dark in a very unsafe area. Would never ever stay that this hotel again.
Comment from Hotel Management
20 Nov 2024 by Preston , Hotel Management
I would like to apologize for the issues you experienced during your stay with us. I will be sharing your feedback with our management team so they can look into your concerns,I understand there are many choices when traveling and we sincerely appreciate you choosing to stay with us. I hope the next time your travels take you to Charlotte you will give us another opportunity to earn your trust and I believe you will see a huge difference in our hotel. If there is ever anything I can do to assist in the future, please do not hesitate to contact me and I would be more than happy to assist in any way possible.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Preston , Hotel Management
I am glad to see you enjoyed your stay and I hope the next time your travels take you to Charlotte you will choose to stay with us again. There are many choices when traveling and we sincerely appreciate you choosing to stay with us. If I can ever be of any assistance, please do not hesitate to contact me.
by A verified traveler
Posted 18 Nov 2024
The staff is helpful and professional. They addressed our needs quickly and consistently helped with a smile. We enjoyed our stay. We would return.
Comment from Hotel Management
19 Nov 2024 by Preston , Hotel Management
I am glad to see you enjoyed your stay and I hope the next time your travels take you to Charlotte you will choose to stay with us again. There are many choices when traveling and we sincerely appreciate you choosing to stay with us. If I can ever be of any assistance, please do not hesitate to contact me.
