Ratings based on 288 Verified Reviews
3.9 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
My mom had to stay here for a week due to Hurricane Helene, property was clean, staff friendly, although the place was pretty busy with a lot of people in and out we felt safe. Would recommend.
Comment from Hotel Management
15 Nov 2024 by Hotel Management , Hotel Management
Dear Shenine, Thank you for taking the time to share your feedback. We are pleased that your mom felt safe during her stay and found the property clean with friendly staff. We understand that busy times can bring more activity, but we are glad it did not affect your overall experience. Your recommendation is greatly appreciated, and we hope to welcome you back whenever the need arises.Sincerely,Hotel Management
by A verified traveler
Posted 23 Oct 2024
The staff was extremely helpful from the time we checked in. It was a very comfortable place and we would definitely use this location again!
Comment from Hotel Management
24 Oct 2024 by Hotel Management , Hotel Management
Dear Kevin, Thank you for your wonderful feedback! We are thrilled that our staff provided you with exceptional service and that you found your stay comfortable. Creating a welcoming atmosphere for valued guests like you is always our priority. Your satisfaction truly means the world to us, and we look forward to seeing you again at Extended Stay America for another memorable visit.Sincerely,Hotel Management
by A verified traveler
Posted 21 Oct 2024
the website stated check in is 18 , i also called the property to confirm that, and i was also told that it was 18 . i traveled from WA state to this hotel here in NC just to be told i’m not allowed to check in because the policy is 21 . why was that not anywhere in the description? and why was i not informed over the phone? disappointed honestly,dishonest advertising
Comment from Hotel Management
21 Oct 2024 by Hotel Management , Hotel Management
Dear Stan, Thank you for sharing your experience. We sincerely apologize for the confusion regarding our check-in policy. We understand how frustrating it must have been to encounter this issue after your long journey. It’s clear there was a discrepancy between the information you received and our actual policy, and we regret that this wasn’t communicated more clearly. Your feedback is important to us, and we will take steps to ensure that our check-in age requirement is clearly stated on our website for future reference. Sincerely,Hotel Management
by A verified traveler
Posted 15 Oct 2024
Staff is very helpful.
by A verified traveler
Posted 12 Sep 2024
I love this place night time staff I really love
Comment from Hotel Management
13 Sep 2024 by Hotel Management, Hotel Management
Dear Tavaris, Thank you for your kind words! We're delighted to hear you had a positive experience with our night staff at Extended Stay America. Your feedback is much appreciated and encourages us to continue providing excellent service. We look forward to welcoming you back and hope your future stays are just as enjoyable.Sincerely,Hotel Management
by A verified traveler
Posted 17 Aug 2024
I love the Staff there. It is always a pleasurable experience!
by A verified traveler
Posted 15 Aug 2024
Friendly staff and always willing to help. Explained in details the amenities.
Comment from Hotel Management
19 Aug 2024 by Hotel Management, Hotel Management
Dear Shawn, Thank you for your kind words about our team at Extended Stay America. It’s great to hear that you found the staff helpful and informative. We’re glad the amenities were communicated and met your needs. We appreciate your feedback and look forward to welcoming you back in the future. Safe travels!Sincerely,Hotel Management
by A verified traveler
Posted 14 Aug 2024
I stayed on the first floor of the property. When I checked in, the clerk told me that I could expect it to get "really cold" in my room. In actuality, the room was so humid, the only way to not allow the floor to become slick with condensation (able to be seendue to the lack of carpet in the room), was to keep the AC on and turned down to a colder setting. What's interesting is that it wasn't even humid outside, but inside made you feel sticky almost instantly. I live in Louisiana so I am more than familiar with humidity. I have never had to go to bed shaking from the cold in order to not feel suffocated by humidity though. Also, the chair in the room was torn in multiple places. As in the actual surface of the chair was torn in multiple places. I was stunned that they had actual left it in a room they were charging full price. The paint on the walls looked poorly done, with uncovered spackled patches visible from across the room. There was no good rest to be had in the bed, either. The sheets were stiff and scratchy and the mattress was incredibly uncomfortable. This Extended Stay offers an in room kitchenette but absolutely no items (cookware, utensils, etc ) are actually in the room. Every item had to be requested from the desk. The phone in the room also had a sign stating that the guest would be charged for every outgoing phone call, local or long distance. Further added that even "non-answered" phone calls would be charged to the guest as well.
Comment from Hotel Management
19 Aug 2024 by Hotel Management, Hotel Management
Dear Kimberly, Thank you for sharing your experience. It’s clear that several aspects of your stay did not meet expectations, and I apologize for any discomfort caused. The humidity issue and the condition of the chair are certainly concerning, and we will address these matters. While the room is designed with a kitchenette, we provide cooking items upon request to ensure flexibility for guests. I also regret that the bed and linens did not offer the comfort you deserved. Your feedback will help us make the necessary improvements. Safe travels ahead.Sincerely,Hotel Management
by A verified traveler
Posted 31 Jul 2024
Great service
by A verified traveler
Posted 28 Jul 2024
Quiet and easy access.
Comment from Hotel Management
29 Jul 2024 by Hotel Management, Hotel Management
Dear Stephan, Thank you for your feedback! We're glad you enjoyed the tranquility and convenience during your stay at Extended Stay America. We hope to welcome you back soon for another pleasant visit.Sincerely,Hotel Management
