Ratings based on 979 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jan 2025
When we stayed here, there were a few teams of children staying there as well. Children were running all around, leaning over the railings, and generally being a disturbance. Around 11:30 or so I went to ask the staff if they could do something about it since all do the rooms surrounded the mayhem. The staff said it was just going to be like that, and then went and used a bullhorn to yell at the children. Do not stay here
Comment from Hotel Management
16 Jan 2025 by Jennifer Clark, Hotel Management
Dear Amanda,Thank you so much for sharing your feedback. We're really sorry to hear about the disruption you experienced during your stay. We understand how important a peaceful environment is, and we truly regret that your experience wasn't as relaxing as it should have been. We also want to clarify that we don’t use bullhorns, so we’re a bit confused by that part of your comment. However, we genuinely appreciate your input, and we’ll review how we handle noise-related concerns to ensure we can better address situations like this in the future. We hope to have the opportunity to provide you with a more enjoyable experience should you choose to stay with us again.
by A verified traveler
Posted 12 Jan 2025
The room was very spacious. We also enjoyed the breakfast. If we are in the area again I’m sure we will stay there again.
Comment from Hotel Management
14 Jan 2025 by Jennifer Clark, Hotel Management
Hi Rebecca,Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed the spacious room and breakfast during your stay. It’s great to know that you had a positive experience, and we’d be delighted to welcome you back if you're in the area again. Thank you for choosing us, and we look forward to your next visit to Embassy Suites Charlotte!
by A verified traveler
Posted 10 Jan 2025
Comment from Hotel Management
14 Jan 2025 by Jennifer Clark, Hotel Management
Dear Ashley,Thank you for your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. We take your concerns seriously and would appreciate any additional details you can provide so we can make improvements. Your satisfaction is important to us, and we hope to have the opportunity to make things right for you in the future.
by A verified traveler
Posted 4 Jan 2025
Comment from Hotel Management
14 Jan 2025 by Jennifer Clark, Hotel Management
Hi Terchera,Thank you for your wonderful rating! We're so happy to hear you had a great stay. We look forward to your next visit and are excited to provide another memorable experience!
by A verified traveler
Posted 30 Dec 2024
everything was excellent no complaints, will be booking the same hotel when i plan another visit to Charlotte, NC
Comment from Hotel Management
30 Dec 2024 by Jennifer Clark, Hotel Management
Hi Edna,Thank you so much for your wonderful feedback! We're thrilled to hear that everything was excellent during your stay. It’s great to know you’ll be booking with us again here at Embassy Suites Charlotte when your back in the area. We look forward to welcoming you back and ensuring another fantastic experience. Safe travels until then!
by A verified traveler from Charlotte
Posted 29 Dec 2024
by A verified traveler
Posted 27 Dec 2024
The tile floor was extremely dirty and sticky, with pop or some type of stains. String and dirt was on the floor. Large stains on the carpet and furniture.
The staff were very nice and efficient, at the breakfast area.
Comment from Hotel Management
30 Dec 2024 by Jennifer Clark, Hotel Management
Dear Brian T,Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues you experienced during your stay. This is certainly not the standard we strive for, and we will address these concerns with our housekeeping team to ensure they are corrected. We're glad to hear that you had a positive experience with our staff, and we truly appreciate your kind words about their service. We hope to have the opportunity to provide you with a much improved stay in the future.
by A verified traveler
Posted 22 Dec 2024
Comment from Hotel Management
14 Jan 2025 by Jennifer Clark, Hotel Management
Hello Malaya,Thank you for your feedback! We’re glad to hear you had a positive experience overall. If there's anything we can do to improve or any specific areas you'd like to see enhanced, please feel free to let us know. We appreciate your input and hope to welcome you back soon!
by A verified traveler
Posted 16 Dec 2024
Everthing was fine
Comment from Hotel Management
19 Dec 2024 by Jennifer Clark, Hotel Management
Hello Jean,Thank you for your 5/5 rating! We're so glad to hear that everything was to your satisfaction. We appreciate your feedback and look forward to welcoming you again here at Embassy Suites Charlotte in the future!
by A verified traveler
Posted 6 Dec 2024
My car was broken in at the hotel. Why do you pay a parking fee and no security. Police was call but the hotel staff was not available for the cameras on a Saturday the manager should be able to get this footage in the absence of the staff member. Very disappointing. My car was parked in a well lit area. So sad.
Comment from Hotel Management
13 Dec 2024 by Jennifer Clark, Hotel Management
Dear Reka,Thank you for sharing your feedback, and we're truly sorry to hear about the unfortunate incident with your car. We understand how upsetting this must have been, and we deeply apologize for the distress this caused.Your concerns regarding parking security are important, and we take them very seriously. Please know that we always provide the footage to the responding officers, and we will review our procedures to ensure we continue to prioritize the safety of our guests and their property.We’re committed to improving security, and your feedback will help guide those improvements. We sincerely hope to have the opportunity to restore your trust in our hotel.
