Ratings based on 988 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from West Columbia
Posted 24 Nov 2024
Great!
by A verified traveler
Posted 24 Nov 2024
Was very clean and aesthetically pleasing. Staff were friendly and helpful. Room was a nice size, overall 10/10!
by A verified traveler from North Charleston
Posted 22 Nov 2024
It’s a great place but needs to be update. Love the snack box that comes with the suites but the bathrooms are very very outdated
by A verified traveler
Posted 18 Nov 2024
Loved everything
Comment from Hotel Management
18 Nov 2024 by Jennifer Clark, Hotel Management
Hello Christina!Thank you so much for your wonderful feedback! We’re absolutely thrilled to hear that you loved everything about your stay! Your satisfaction means the world to us, and we’re so happy we could provide you with a great experience.We can’t wait to welcome you back for another amazing stay! If there’s anything we can do to make your next visit even better, just let us know. Thanks again for the perfect rating!
by A verified traveler
Posted 18 Nov 2024
The hotel was great and my husband and I thoroughly enjoyed our honeymoon together there!
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Jennifer Clark, Hotel Management
Hi Michael,Thank you for your feedback and for the 4 out of 5 rating! We’re so glad to know you had a positive stay with us. We always strive for a 5-star experience, so if there’s anything you feel we could improve, we’d love to hear from you.Your input is valuable to us, and we’re eager to ensure your next visit is even more enjoyable. We hope to have the pleasure of welcoming you again soon!
by A verified traveler
Posted 11 Nov 2024
by A verified traveler
Posted 11 Nov 2024
Very nice employees on two shifts
Comment from Hotel Management
18 Nov 2024 by Jennifer Clark, Hotel Management
Hi George,Thank you for the perfect rating! We’re so happy to hear you had a wonderful stay with us. It means a lot to know we met your expectations, and we’re looking forward to having you with us again soon at Embassy Suites Charlotte-Tryon!
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Jennifer Clark, Hotel Management
Thanks Mason,We’re delighted to hear that you had such a positive experience with us. It’s our goal to create memorable and enjoyable stays for our guests, and we’re so glad we succeeded in making yours special. We truly appreciate your feedback and look forward to welcoming you back soon to Embassy Suites Charlotte-Tryon!
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Jennifer Clark, Hotel Management
Dear Joseph,Thank you for your feedback, though we’re truly sorry to see that your experience didn’t meet your expectations. We’d love to learn more about what went wrong so we can make things right. Please feel free to reach out to us directly—your satisfaction is very important to us, and we’re committed to improving.
