Ratings based on 990 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Sep 2024
Staff was smoking pot outside, room smelled of smoke
by A verified traveler
Posted 26 Sep 2024
Staff is very friendly… and welcoming ..
Comment from Hotel Management
27 Sep 2024 by Matthew Benjamin, Hotel Management
Thank you Tanisha for taking the time to share your experience with our wonderful staff! We are looking forward to welcoming you back during your next visit to Charlotte.
by A verified traveler
Posted 26 Sep 2024
Comment from Hotel Management
27 Sep 2024 by Matthew Benjamin, Hotel Management
Mary, I’m disappointed to hear that we did not meet your expectations. I hope you give us another opportunity to serve you in the future.
by A verified traveler
Posted 26 Sep 2024
Excellent experience. Very friendly staff. Rooms are nice and clean. Will definitely book it again.
Comment from Hotel Management
26 Sep 2024 by Matthew Benjamin, Hotel Management
Thank you for your feedback, Don! We appreciate your loyalty, and look forward to welcoming you back to Charlotte.
by A verified traveler
Posted 26 Sep 2024
The stay was great from check-in to check-out. Staff was friendly and helpful and had me checked-in and checked-out quickly! The room was spacious, quiet and clean. And the restaurant offers great breakfast and lunch options while the bar/lounge offers great drink and dinner options at night. Try one of their drink specials; the smoked old fashioned is one of their specialities! Super convenient location -- right off I-77 with a lot of shopping and food nearby.
Comment from Hotel Management
26 Sep 2024 by Matthew Benjamin , Hotel Management
Thank you so much for your great feedback about your stay with us. We look forward to hosting you during your next visit to Charlotte.
by A verified traveler
Posted 26 Sep 2024
We booked this hotel for the hotel shuttle and breakfast. Upon arrival at the Charlotte airport we contacted the hotel to arrange for the shuttle. We were told where to go to meet the shuttle. After waiting for half an hour we call the hotel again regarding the shuttle. We were told they were on the way and would arrive shortly. Ultimately we took alternative transportation after waiting for an hour. Upon arrival at the hotel the shuttle was sitting at the hotel with no driver present. We were told by another Hilton employee that this property often “plays games” with the shuttle and does not provide the shuttle as advertised. Additionally, we had paid for the breakfast at the time of booking. At check in the manager told us breakfast was an additional charge. After informing him we had prepaid he then decided we had only paid for one which made no sense since we booked the room for two people. He did give us a voucher for two breakfasts. Just disappointing to have these issues when the Double Tree brand usually provides excellent services. Apparently, the shuttle is once every hour which is fine if they follow through which was not the case in our situation.
Comment from Hotel Management
26 Sep 2024 by Matthew Benjamin , Hotel Management
Hi Susan, it was great meeting you last night, and I sincerely apologize for the transportation challenges you encountered upon arrival in Charlotte. That being said, I am glad to see that you still had a good experience overall and enjoyed the breakfast vouchers we provided to make it right! We hope to see you again during your next visit to Charlotte!
by A verified traveler
Posted 25 Sep 2024
beds and rooms clean ,had to go up one floor for ice, paid for breakfast in advance and then we got bill for 38.00 because we ate a different items we wasn't suppose .. i would rate this hotel 2-2 1/2 stars. signs outside from police ,not to leave anything in vehicle , u may lose it,cost u 12 dollars to park outside ur room. i wont be back.
Comment from Hotel Management
25 Sep 2024 by General Manager, Hotel Management
Dear Larry,Thank you for staying with us and letting us know about your experience. Although we are pleased you enjoyed our comfortable accommodations, we are disappointed you had other concerns. Rest assured, we will share your comments with our team to identify what we could have done differently. If you ever have questions or issues during your visit, please let us know so we can assist you accordingly. It was a pleasure having you as our guest, and we hope you will consider returning to allow us another opportunity to earn your trust. Charles JohnsonGeneral Manager
by A verified traveler from Charles Town
Posted 24 Sep 2024
Great stay and in a convenient area.
Comment from Hotel Management
24 Sep 2024 by Matthew Benjamin, Hotel Management
Thank you so much for staying with us! We are thankful for your business and are glad you enjoyed your visit to Charlotte!
by A verified traveler
Posted 23 Sep 2024
Clean, comfortable hotel close to airport for our travel plans. Elevator was very slow, had to use stairs s few times.
Comment from Hotel Management
23 Sep 2024 by Matthew Benjamin, Hotel Management
Hi Barbara, Thanks for sharing your positive feedback about our hotel. We are so thankful for your business and look forward to having you back in Charlotte soon!
by A verified traveler
Posted 18 Sep 2024
The warm and welcoming staff. I was feeling under the weather and the staff caring made me feel better.
Comment from Hotel Management
18 Sep 2024 by Matthew Benjamin, Hotel Management
Hello Barry! Thank you so much for this spectacular review about our incredible staff. We hope to see you again soon at our Charlotte hotel!
