Ratings based on 984 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Close to all the dining options
Comment from Hotel Management
22 Nov 2024 by Matthew, Hotel Management
Dear Armand, Thank you for your feedback regarding the hotel's convenient location to local restaurants for dining!Hope to see you again soon,
by A verified traveler
Posted 21 Nov 2024
Great hotel
Comment from Hotel Management
21 Nov 2024 by Matthew, Hotel Management
Dear Gregory, Thank you for your feedback about our great hotel!Hope to see you again soon,
by A verified traveler from burnsville
Posted 15 Nov 2024
Just ok
by A verified traveler
Posted 9 Nov 2024
by A verified traveler
Posted 8 Nov 2024
Everything was good.
Comment from Hotel Management
8 Nov 2024 by Matthew, Hotel Management
Dear Cristal,Thank you for your review and I’m glad to hear everything was good. Hope to see you again soon!
by A verified traveler
Posted 3 Nov 2024
Didn’t like the set up of the king room with TV sitting next to bed instead of facing. Also, there was limited staff on site and difficult to get someone on the phone when we called the front desk. Our refrigerator was not working. There is a community microwave instead of in each room. Lastly, our shower was leaking tremendously onto the carpet in the next room.
Comment from Hotel Management
4 Nov 2024 by Brian, Hotel Management
Dear Courtney, Thank you for taking the time to share your thoughts with us! We are grateful for your opinion. I am sorry that you experienced challenges during your visit and that we were not aware, so that we may have rectified them. We do have a community microwave on each floor, as a service feature to our guests not staying in the suites. I regret that the new refrigerators holding feature was not obvious. The units will run until temperature is achieved, then they turn off. There is a button, on the interior wall of the fridge, which allows for running up to two hours continuously, and then stop. Finally, we have team members at the Front Desk at all times. I am sorry that we may have been with another guests when you had called. I have shared your comments with our leadership team as a way to better the experience for all of our guests. Thank you, again, for taking the time to share your thoughts! I am grateful.
by A verified traveler
Posted 28 Oct 2024
I would stay again.
Comment from Hotel Management
28 Oct 2024 by Matthew, Hotel Management
Dear Angie, Thank you for your review and hope to see you again soon!
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Matthew, Hotel Management
Dear Hannah, Thank you for your review and hope to see you again soon!
by A verified traveler
Posted 20 Oct 2024
Nice room and quiet
Comment from Hotel Management
22 Oct 2024 by Matthew, Hotel Management
Dear Alaina, Thank you for your review about our nice and quiet rooms!
by A verified traveler
Posted 20 Oct 2024
Staff personable and professional.
Comment from Hotel Management
20 Oct 2024 by Matthew , Hotel Management
Dear Cath,Thank you for your feedback and highlighting the personable and professional staff!
