Ratings based on 769 Verified Reviews
4.1 Room cleanliness
4.4 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Oct 2024
Good
Comment from Hotel Management
16 Oct 2024 by Manager, Hotel Management
Hello JEMIN,We appreciate your feedback and gkad to hear that your experience did meet expectations. We hope to serve you again.
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Manager, Hotel Management
Hello Silvia, We're sorry to hear that your experience didn't meet your expectations. Please feel free to reach out to us with more details about your stay so we can address any issues. We appreciate your feedback and hope to welcome you back for an improved stay in the future.
by A verified traveler
Posted 6 Oct 2024
Great place. Comfortable beds.
Comment from Hotel Management
9 Oct 2024 by Manager, Hotel Management
Hello Rhonda,We're delighted to hear you found our beds comfortable during your stay. Your comfort is our priority, and we appreciate your feedback. Thank you for choosing our hotel, and we hope to welcome you back soon!
by A verified traveler
Posted 3 Oct 2024
Dirty and in disrepair. Killed 2 roaches when I entered the room.
Comment from Hotel Management
3 Oct 2024 by Guest Relations Management, Hotel Management
Dear David,Thank you for sharing your experience, and I apologize for the unacceptable conditions you encountered during your stay. It is completely unacceptable for our guests to find their rooms in such disrepair and to have issues with pests.We take cleanliness and maintenance very seriously, and your feedback will be addressed with our housekeeping and maintenance teams immediately to ensure these issues are resolved.We regret that we did not provide you with the experience you deserve and appreciate you bringing these matters to our attention.
by A verified traveler
Posted 29 Sep 2024
Even though it was a non smoking property, it smelled like cigarette smoke in the lobby and the halls, the perfect need to be carpet's definitely need to be cleaned and or replaced. Very humid and carpets were damp or wet.
Comment from Hotel Management
1 Oct 2024 by Manager, Hotel Management
Hello Dana, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We will address your concerns with our housekeeping team to ensure a more pleasant environment for our guests in the future. Thank you for bringing this to our attention.
by A verified traveler
Posted 26 Sep 2024
Comfortable clean and quiet
Comment from Hotel Management
27 Sep 2024 by Guest Relations Management, Hotel Management
Hi Yolanda,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
by A verified traveler
Posted 23 Sep 2024
As is obvious I booked through Expedia. They charged $100 for using a third party which “will be refunded after the room is inspected”. The room was in as good a shape when we left as it was when we got there except the dirty towels on the floor by the tub. They haven’t refunded my $100. I could have stayed in some Blue ribbon, 5Star, swanky place for the kind of money this room has cost me. So either never Comfort Inn and Suites or never Expedia again. Fool me once shame on you, fool me twice shame on me. I’m no fool.
Comment from Hotel Management
25 Sep 2024 by Guest Relations Management, Hotel Management
Dear Danny,Thank you for sharing your experience with us. We sincerely apologize for the frustration you’ve faced regarding the 100 charge and the delay in your refund. We understand how disappointing it can be to feel you didn’t receive the value you expected, especially since you left the room in good condition aside from the towels.We will follow up with our team to expedite your refund process. If you have any further concerns, please feel free to contact the hotel directly. Your feedback is invaluable as we strive to improve our services, and we genuinely regret that we fell short during your stay.Thank you for your understanding, and we hope you’ll consider giving us another chance in the future.
by A verified traveler
Posted 22 Sep 2024
Outdated. Toilet was dirty.
Comment from Hotel Management
24 Sep 2024 by Manager, Hotel Management
Hello Osha, We appreciate your feedback and will share your comments with our team for further review. Our goal is to constantly improve and provide a better experience for all our guests. Thank you for bringing this to our attention.
by A verified traveler
Posted 20 Sep 2024
Comment from Hotel Management
25 Sep 2024 by Manager, Hotel Management
Hello Elliot,We are thrilled to hear that you had a wonderful experience during your stay with us! We look forward to welcoming you back soon for another fantastic visit!
by A verified traveler from Chula Vista
Posted 19 Sep 2024
Comment from Hotel Management
20 Sep 2024 by Guest Relations Management, Hotel Management
Hi Nathan,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.
