Ratings based on 980 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Dec 2024
Great Location, center city Charlotte. Good Breakfast in Club Room. Gentleman on grill cooking was great
Young lady at Bar/restaurant was also great.
Other Staff was not well trained in hospitality.
At Check in was not told about how to access Club, as I had a Club Room Reservation
Lady cleaning in Club was grouchy and not friendly at all
Comment from Hotel Management
1 Jan 2025 by Director of Hotel Operations-Rooms, Hotel Management
Dear Todd, It's great to hear that you encountered some outstanding staff members during your stay and appreciated our amazing location. However, we truly regret that not all our team members delivered the high standard of hospitality we aim for. We take your feedback seriously and will use it to ensure a more consistent experience for every guest. We are sorry for any inconvenience you had and are grateful for your patience. Thank you for sharing your review, and we hope you will allow us another opportunity to make your next stay with us outstanding in every respect.Thank you,Kyana GerardDirector of Hotel Operations-Rooms
by A verified traveler
Posted 30 Dec 2024
Hotel and parking was overpriced. Room was equivalent to a Fairfield. Half the trip was on points. The other half on credit card. Hotel had difficulty with final invoice. To this day I have not received an invoice but my credit card was charged
Comment from Hotel Management
1 Jan 2025 by Director of Hotel Operations-Rooms, Hotel Management
Dear Robin, We always want our guests to enjoy our fantastic location, hospitality, and modern accommodations, so we are disappointed that your visit did not meet your expectations. We particularly regret the delay you have been experiencing in getting your invoice. We have taken note of your comments and will share them appropriately. We understand your frustrations and are grateful for your patience. We hope you will allow us another chance to host you again in the future.Thank you,Kyana GerardDirector of Hotel Operations-Rooms
by A verified traveler
Posted 28 Dec 2024
by A verified traveler from dunwoody
Posted 27 Dec 2024
Comment from Hotel Management
28 Dec 2024 by Director of Hotel Operations-Rooms, Hotel Management
Dear Susan, We are delighted you had a great stay at Charlotte Marriott City Center. Thank you for the kind rating, and we look forward to hosting you again soon.Thank you,Kyana GerardDirector of Hotel Operations-Rooms
by A verified traveler
Posted 17 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Director of Hotel Operations-Rooms, Hotel Management
Dear Yvonne, On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Thank you,Kyana GerardDirector of Hotel Operations-Rooms
by A verified traveler
Posted 16 Dec 2024
Will stay again
by A verified traveler
Posted 14 Dec 2024
Comment from Hotel Management
15 Dec 2024 by Director of Hotel Operations-Rooms, Hotel Management
Dear Mattelyn, We were pleased that we exceeded your expectations during your visit to our city. Thank you for being our guest at Charlotte Marriott City Center. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Thank you,Kyana GerardDirector of Hotel Operations-Rooms
by A verified traveler
Posted 10 Dec 2024
Great location!!!
by A verified traveler
Posted 9 Dec 2024
I love it
Comment from Hotel Management
9 Dec 2024 by Director of Hotel Operations-Rooms, Hotel Management
Dear Ezar, We are delighted we exceeded your expectations for an outstanding stay at the Charlotte Marriott City Center, and we thank you for sharing your experience with other travelers. Nestled in the heart of Charlotte's downtown district, we love offering our guests a modern and relaxing retreat! It was a pleasure having you as our guest, and we look forward to seeing you again on your next visit to the area.Thank you,Kyana GerardDirector of Hotel Operations-Rooms
by A verified traveler
Posted 9 Dec 2024
