Ratings based on 978 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Dec 2024
by A verified traveler
Posted 15 Dec 2024
Rentavation
by A verified traveler
Posted 9 Dec 2024
Felt like I got catfished. Pictures of the hotel and rooms do not match what I experienced. Construction everywhere. Elevators broken. No soap or toilet paper in bathroom. Horrible place.
Comment from Hotel Management
9 Dec 2024 by Thank you for Review, Hotel Management
Dear Crystal, Thank you for taking the time to let us know about your experiencewhile staying with us. Providing the highest level of hospitality is our number one priority and I sincerelyapologize for failing to meet your expectations. Your feedback has been shared with our team to ensurewe utilize it to improve our service. Thank you again for providing your valuable feedback. Kindest Regards,Senaide MaultsbyFront Desk Manager
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
2 Dec 2024 by Thank you for your review, Hotel Management
Dear Jeff, On behalf of the entire hotel team, I want to thank you for providing us with your valuable feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Thank you for sharing your thoughts with us. With so many hotel options in the Charlotte area to choose from, we do not take it for granted you decided to choose our hotel for your visit. We hope to welcome you againsoon! Until then, safe travels.Kindest Regards,Senaide MaultsbyFront Desk Manager
by A verified traveler
Posted 18 Nov 2024
Clean, stylish rooms with very friendly staff. Great value at the price too
Comment from Hotel Management
18 Nov 2024 by Thank you for your review, Hotel Management
Dear Andy,On behalf of the entire hotel team, I want to thank you for providing us with your valuablefeedback. It is always encouraging to hear positive feedback, particularly when it comes from thosewho matter the most – you! Your kind words about our team are so appreciated and will becelebrated with them accordingly. With so many hotel options in the Charlotte area to choose from,we do not take it for granted you decided to choose our hotel for your visit. We hope to welcomeyou again soon! Until then, safe travels.Senaide MaultsbyFront Desk Manager
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Thank you for your review, Hotel Management
Dear Cody,On behalf of the entire hotel team, I want to thank you for providing us with your valuablefeedback. It is always encouraging to hear positive feedback, particularly when it comes from thosewho matter the most – you! Your kind words about our team are so appreciated and will becelebrated with them accordingly. With so many hotel options in the Charlotte area to choose from,we do not take it for granted you decided to choose our hotel for your visit. We hope to welcomeyou again soon! Until then, safe travels.Senaide MaultsbyFront Desk Manager
by A verified traveler from New Smyrna Beach
Posted 15 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Thank you for your review, Hotel Management
Dear Tammy,On behalf of the entire hotel team, I want to thank you for providing us with your valuablefeedback. It is always encouraging to hear positive feedback, particularly when it comes from thosewho matter the most – you! Your kind words about our team are so appreciated and will becelebrated with them accordingly. With so many hotel options in the Charlotte area to choose from,we do not take it for granted you decided to choose our hotel for your visit. We hope to welcomeyou again soon! Until then, safe travels.Senaide MaultsbyFront Desk Manager
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
2 Nov 2024 by Michael, Hotel Management
Hello Sharifan,On behalf of the entire hotel team, I want to thank you for providing us with your valuable feedback. It is always encouraging to hear positive feedback, particularly when it comes from thosewho matter the most – you! Your kind words about our team are so appreciated and will becelebrated with them accordingly. With so many hotel options in the Charlotte area to choose from,we do not take it for granted you decided to choose our hotel for your visit. We hope to welcomeyou again soon! Until then, safe travels.Michael Thomas General Manager
by A verified traveler from Canon City
Posted 26 Oct 2024
The new updated rooms were nice (5th floor) but the common areas leading up to it look a little rough. The staff was great so that made up for it. I would stay there again!
Comment from Hotel Management
27 Oct 2024 by Thank you for your review, Hotel Management
Dear Jacqueline,On behalf of the entire hotel team, I want to thank you for providing us with your valuablefeedback. It is always encouraging to hear positive feedback, particularly when it comes from thosewho matter the most – you! Your kind words about our team are so appreciated and will becelebrated with them accordingly. With so many hotel options in the Charlotte area to choose from,we do not take it for granted you decided to choose our hotel for your visit. We hope to welcomeyou again soon! Until then, safe travels.Senaide MaultsbyFront Desk Manager
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Thank you for Review, Hotel Management
Dear Ryan, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. Your feedback has been shared with our team to ensure we utilize it to improve our service. Thank you again for providing your valuable feedback.Kindest Regards,Senaide MaultsbyFront Desk Manager
