Ratings based on 987 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
by A verified traveler
Posted 25 Nov 2024
by A verified traveler from King of Prussia
Posted 23 Nov 2024
by A verified traveler from Orlando
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by General Manager , Hotel Management
Hello AllyssonThank you for sharing your feedback. We're truly sorry to hear that your experience did not meet your expectations. We strive to provide the best service possible, and we'd love to understand more about what led to your rating. If you could share any specific concerns or areas where we can improve, we would greatly appreciate it.
by A verified traveler
Posted 17 Nov 2024
Let’s start at the beginning… I will give high marks to the woman at the front desk. She was friendly and professional. We were given our key and arrived to a room that had unmade beds and a diarrhea filled toilet that didn’t flush. I called the front desk and we were given another room (kudos to front desk lady for handling). We arrived to a much better room, as in the toilet was functional and not full of feces and the beds were made. The next issue I encountered was that it took literally 5 minutes for the water to get hot. I actually started taking my lukewarm shower thinking this was as hot as it was going to get. Upon leaving in the morning, there was a mildew smell in the hallway.
Honorable mention:
Let me preface that this isn’t really the hotel’s fault, just annoying. The room we were given to replace the diarrhea room was an adjoining room and our neighbors were a family with two children (babies or toddlers) that quite literally cried all night and screamed all morning. I can speak to the thickness of the walls as I felt like I was in the same room as them they were so loud.
Comment from Hotel Management
21 Nov 2024 by General Manager, Hotel Management
Hello MichaelThank you for your detailed feedback. We're glad to hear the front desk staff was able to assist you promptly. We sincerely apologize for the initial room condition and any inconvenience caused by the water temperature and noise from neighboring guests. Your comments are valuable to us, and we will address these issues with our team to improve the guest experience.We appreciate you bringing this to our attention and hope to welcome you back under better circumstances.
by A verified traveler
Posted 17 Nov 2024
The elevator wasn’t working and we had to take the stairs outside. It was fall so the weather was nippy I didn’t like walking the stairs at all.
by A verified traveler from Marietta
Posted 14 Nov 2024
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
9 Nov 2024 by General Manager , Hotel Management
Hello MickaylaThank you for your stay and for sharing your feedback. We hope to welcome you back soon and provide an even better experience.
by A verified traveler
Posted 5 Nov 2024
by A verified traveler
Posted 5 Nov 2024
Coffee pot shouldn't be in the bathroom
