Ratings based on 995 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
by A verified traveler
Posted 2 Jan 2025
Comment from Hotel Management
2 Jan 2025 by Customer Service, Hotel Management
Aine, thank you for sharing your feedback. The team continuously strives to improve and provide a great experience for every guest. We hope you’ll consider visiting again in the future.Duncan ClementsGeneral Manager
by A verified traveler
Posted 1 Jan 2025
Comment from Hotel Management
2 Jan 2025 by Customer Service, Hotel Management
We appreciate the feedback, Andrew.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.Duncan ClementsGeneral Manager
by A verified traveler
Posted 31 Dec 2024
The property was beautiful. The views were amazing.
Comment from Hotel Management
1 Jan 2025 by Customer Service, Hotel Management
Vereda, it's wonderful to hear you had a great time at The Westin Beach Resort & Spa at Frenchman’s Reef. We're delighted you enjoyed the beautiful property and the stunning views. We hope to welcome you back soon!Duncan ClementsGeneral Manager
by A verified traveler
Posted 30 Dec 2024
Up until the last few days of our stay I would have given every category 5 stars
Comment from Hotel Management
1 Jan 2025 by Customer Service, Hotel Management
Tess, thank you for staying with us at The Westin Beach Resort & Spa at Frenchman’s Reef. It's great to hear that most of your experience was exceptional. We hope to have the opportunity to host you again in the future for an all-around wonderful stay.Duncan ClementsGeneral Manager
by A verified traveler
Posted 30 Dec 2024
I really wanted to love my stay here but unfortunately it was extremely inconsistent.
Staff was either extremely friendly or extremely rude. Check-in is a nightmare, the “wellness” messaging is not aligned to reality. There is one weekly yoga class & barely any other options especially on the weekends.
The resort itself is beautiful.
Dining- I would dine elsewhere. Every single meal there were substitutions that were undisclosed (some examples, bacon & egg sandwich, bacon was subbed for Arugula… yuca fries subbed for regular fries, bbq sauce for honey mustard) you never knew what you were gonna get.
Overall price value is not there. Beautiful resort but not a relaxing stay with so many inconsistencies & disappointments & wait times for food - lunch & dinner always waited over an hour before an appetizer was served.
Comment from Hotel Management
1 Jan 2025 by Customer Service, Hotel Management
Erica, thank you for sharing your thoughts. It seems there were some ups and downs during your visit, and it is appreciated that you found the resort itself beautiful. The concerns about dining, team interactions, and wellness offerings will be taken into consideration. The team always strives to improve and provide a better experience for all guests.Duncan ClementsGeneral Manager
by A verified traveler
Posted 28 Dec 2024
Comment from Hotel Management
29 Dec 2024 by Customer Service, Hotel Management
Sherif, thank you for staying with us at The Westin Beach Resort & Spa at Frenchman’s Reef. We hope to welcome you back soon!Duncan ClementsGeneral Manager
by A verified traveler
Posted 28 Dec 2024
An excellent property.
Comment from Hotel Management
29 Dec 2024 by Customer Service, Hotel Management
Dhanashree, we are thrilled you enjoyed your stay at The Westin Beach Resort & Spa at Frenchman’s Reef. We hope to welcome you back soon!Duncan ClementsGeneral Manager
by A verified traveler
Posted 28 Dec 2024
Very beautiful but expensive. No hotel entertainment day or night. Room was clean. The resort fee per night was something I felt is excessive since you're not really getting anything for it other than the same amenities you book with the room and the rooms aren't nothing special for the price per night. The local taxi drivers tell you more of what you can do then the guest service. The food was good, expensive.Everything is a taxi ride.
Comment from Hotel Management
28 Dec 2024 by Customer Service, Hotel Management
Jennifer, thank you for your feedback. It's wonderful that you found the location beautiful and enjoyed the cleanliness of your room and the food. The comments about entertainment and local transportation are noted. The team is always striving to enhance guest experiences, and insights like yours are invaluable. We hope to see you again at The Westin Beach Resort & Spa at Frenchman’s Reef.Duncan ClementsGeneral Manager
by A verified traveler
Posted 26 Dec 2024
Comment from Hotel Management
27 Dec 2024 by Customer Service, Hotel Management
Valerie, the presence of a low rating on your review is acknowledged. If there is specific feedback you wish to share regarding your experience, the team would value hearing it to address any concerns. Your insights are important and appreciated.Duncan ClementsGeneral Manager
