Ratings based on 78 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Dec 2019 on Hotels
This hotel was a hidden gem! So great for a family stay
In Charlevoix
Comment from Hotel Management
26 Dec 2019 by Crystal, Hotel Management
We appreciate your feedback. Thanks for staying at the Pointes North Inn!
by A verified traveler
Posted 20 Nov 2019 on Hotels
Comment from Hotel Management
25 Nov 2019 by M. Smith - General Manager, Hotel Management
Tom, thank you for the perfect review!
by A verified traveler
Posted 12 Nov 2019 on Hotels
Comment from Hotel Management
12 Nov 2019 by M. Smith - General Manager, Hotel Management
Jordan, thank you for the Perfect Score! We love it when guests fully enjoy what Pointes North Inn has to offer. We hope to see you again!
by A verified traveler
Posted 4 Nov 2019 on Orbitz
Comment from Hotel Management
4 Nov 2019 by M. Smith - General Manager, Hotel Management
Thank you very much for your review! I hope you visit us again.
by A verified traveler
Posted 28 Oct 2019
Comment from Hotel Management
28 Oct 2019 by M. Smith - General Manager, Hotel Management
Thank you for leaving a review! I am sorry that the room bed didn't garner a higher rating. As your username is Anonymous, I don't have a record of what room you were in to assess the bedding and make the proper improvements.
I hope you consider visiting us again!
by A verified traveler from Newark, oh
Posted 29 Jul 2019
Location was great! Walking distance to everything. Property was very clean and spacious. My only complaint was that the bed was very uncomfortable. Very hard with flat, flimsy pillows.
Comment from Hotel Management
29 Jul 2019 by M. Smith - General Manager, Hotel Management
Thank you for the review, we appreciate the feedback and strive to improve in the areas that we can. If you could contact us directly, I would like to know what room you were in so we can look into getting a replacement.
by A verified traveler
Posted 18 Jun 2019
Choice of views:parking lot or noisy street. Unit VERY dated, desperately needs updating. Carpet needs cleaning.
Comment from Hotel Management
29 Jun 2019 by M. Smith - General Manager, Hotel Management
I'm sorry that we did not meet your expectations. With all the rooms individually owned, some owners have different tastes in decor.
I hope you visit us again. I will ensure that you are put in a more agreeable accomodation.
by A verified traveler
Great getaway!
Posted 10 Jun 2019 on HotelsAmazing location! Walking distance to most everything. Loved the town! Loved the location! Loved this place! We will be back.
Comment from Hotel Management
11 Jun 2019 by M. Smith - General Manager, Hotel Management
Sherri,
Thank you for your review!
I am glad you enjoyed your time at Pointes North Inn.
by A verified traveler
Very clean but hard to sleep
Posted 18 May 2019 on HotelsEverything was fantastic about this place except for the ability to fall asleep because of noise which is purely due to the way the sleeping room was laid out and the volume of the people in the hallways. Also there is a light in the hallway that comes directly into the sleeping room. There isn’t a blackout curtain to keep the light out.
Comment from Hotel Management
29 Jun 2019 by M. Smith - General Manager, Hotel Management
Thank you for the review, we appreciate the feedback.
I am sorry that your experience with Pointes North Inn fell flat. We make every attempt to keep the noise level in the hallways down in regard to other guests. Sometimes that message is not adhered to and some patrons can get a bit over exuberant, especially on the weekends.
We are in the process of installing thicker curtains into all of our suites as we have upgraded our lighting in the hallway and that seems to be a common remark.
Again, thank you for the review and we hope you visit us in the future!
by A verified traveler
Posted 7 Apr 2019
Clean room, comfortable bed, nice screened in porch.
Comment from Hotel Management
8 Apr 2019 by M. Smith - General Manager, Hotel Management
Thank you for your review and choosing Pointes North Inn! We hope to see you again.
