Ratings based on 992 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
Its convenient they have ev charging in their underground parking. However their walls are a bit thin and we can hear the neighbors shower through the wall. The blankets are also a bit thin around the winter time.
Comment from Hotel Management
4 Dec 2024 by GM, Hotel Management
Dear Ying, It’s nice to hear from you. We appreciate you choosing us, and I'm delighted to know your stay was pleasant. Thank you for taking the time to share your experience. We welcome the feedback, both positive and opportunities for improvement, as these foster change for future stays. We look forward to hosting you again. Best, Melodie Marin, GM
by A verified traveler from Milton
Posted 2 Dec 2024
Comment from Hotel Management
3 Dec 2024 by GM, Hotel Management
Dear Sylvia, Thank you for your time in sharing your kind review, and please visit us again. Best, Melodie Marin, GM
by A verified traveler
Posted 29 Nov 2024
Nice place
Comment from Hotel Management
29 Nov 2024 by GM, Hotel Management
Dear Brooke, Thank you for your kind review, and we hope to host you again. We are glad you had a nice stay. Best, Melodie Marin, GM
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by GM, Hotel Management
Dear Chau, We're disappointed your time with us was anything less than perfect. We hope to share a more positive experience with you soon. Thank you for staying with us. Sincerely, Melodie Marin, GM
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by GM, Hotel Management
Dear Maria, We really appreciate you sharing your awesome rating of our hotel with other travelers. We loved having you here, and we can't wait to have you back soon! Best, Melodie Marin, GM
by A verified traveler
Posted 16 Nov 2024
Nice and friendly staff
Comment from Hotel Management
17 Nov 2024 by GM, Hotel Management
Dear Margarita, It's lovely to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again. Best, Melodie Marin, GM
by A verified traveler
Posted 8 Nov 2024
Amazing room
Comment from Hotel Management
8 Nov 2024 by GM, Hotel Management
Dear Boulos, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Melodie Marin, GM
by A verified traveler
Posted 27 Oct 2024
Bathroom could be bigger
Comment from Hotel Management
28 Oct 2024 by GM, Hotel Management
Dear Ricardo, Thank you for choosing us! We are thrilled to hear that you had a wonderful stay with us. We also appreciate your feedback regarding the size of our bathroom, and we have taken note of it. It was a pleasure hosting you, and we look forward to welcoming you back whenever you are in the area. Best, Melodie Marin, GM
by A verified traveler
Posted 19 Oct 2024
N/a
Comment from Hotel Management
19 Oct 2024 by GM, Hotel Management
Dear Amanda, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Melodie Marin, GM
by A verified traveler
Posted 14 Oct 2024
We were visiting the Palo Alto area for the first time. Beyond visiting some local attractions, we were able to catch both a hockey game as well as a Stanford football game. Location was great; use of the easy access parking garage, as well as accessible public transportation helped make the most of our stay. For example, the rapid transit bus got me to the Stanford stadium in less than fifteen minutes.
Comment from Hotel Management
15 Oct 2024 by GM, Hotel Management
Dear James, I am glad our Hilton Garden Inn provided you with a five-star experience while visiting the area. Thank you for your business and for taking the time to share your review. We hope to see you again in the future. Best, Melodie Marin, GM
