Ratings based on 976 Verified Reviews
3.7 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Dec 2024
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by A verified traveler
Posted 21 Dec 2024
by A verified traveler from Highland
Posted 18 Dec 2024
Property corridors and elevator had a smell to them. Carpeting should be replaced.
Comment from Hotel Management
20 Dec 2024 by Area Director , Hotel Management
Thank you for taking the time to share your feedback. We're glad you chose to stay with us. We sincerely apologize for the issues you encountered with the smell in the corridors and elevator, as well as the condition of the carpeting. Your comments are very valuable to us, and we are actively looking into addressing these concerns. We hope to have the opportunity to welcome you back in the future and provide a more comfortable stay.
by A verified traveler
Posted 18 Dec 2024
Could use some updating but served well for the one night
Comment from Hotel Management
18 Dec 2024 by Area Director , Hotel Management
Thank you for your feedback! We're glad to hear that our hotel served your needs for the night. We appreciate your comments and will take them into consideration as we continue to improve our property. We hope to welcome you again in the future!
by A verified traveler from Powellton
Posted 16 Dec 2024
The rooms were supposed to be smoke free but as you walked in the hall it smelled like cigarettes and weed. The carpet was dirty and the room was not worth the price. The rooms are ran down and needs updated. It had a motel vibe instead of a hotel. We were never told when breakfast was and upon checkout, the employees were out front smoking. We had to wait a few for one to come back in.
Comment from Hotel Management
16 Dec 2024 by Area Director , Hotel Management
Thank you for taking the time to share your feedback. We deeply apologize for the issues you encountered during your stay. Cleanliness and guest satisfaction are very important to us, and we are truly sorry that your experience did not meet expectations.We take the concerns about the smell of smoke and the condition of the carpets seriously, and we will be looking into these matters to ensure they are addressed. We are also reviewing our communication regarding breakfast times to ensure all guests are fully informed.Regarding the staff, we regret that you had to wait for assistance at check-out, and we will work to improve our service and training to provide a better experience in the future.We appreciate your feedback as it helps us make the necessary improvements, and we hope you will give us another opportunity to serve you better in the future.
by A verified traveler
Posted 11 Dec 2024
Room was clean but area around parking lot was trashy
Comment from Hotel Management
11 Dec 2024 by Area Director , Hotel Management
Thank you for sharing your feedback! We're glad to hear that you found your room clean and comfortable. We also appreciate you bringing up the condition of the area around the parking lot. We're committed to maintaining a clean and welcoming environment for all our guests, and we will address this issue with our team to ensure it’s properly taken care of. We hope to have the opportunity to welcome you back for an even better experience in the future!
by A verified traveler
Posted 3 Dec 2024
Area was nice, wish i had more time to check out the pool
Comment from Hotel Management
4 Dec 2024 by Area Director , Hotel Management
Dear Lauren,Thank you for your wonderful feedback! We're glad you enjoyed the area. We're sorry you didn't have more time to experience the pool, but we hope you'll have the chance to enjoy it during your next visit. We look forward to welcoming you back soon!
by A verified traveler from Saint Albans
Posted 30 Nov 2024
Comment from Hotel Management
1 Dec 2024 by Kelli , Hotel Management
Thank you for your feedback
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
1 Dec 2024 by Kelli , Hotel Management
Thank you for your feedback
by A verified traveler
Posted 29 Nov 2024
I like how clean and how polite they were. The powerful showers. The pool couldve been a little warmer.
Comment from Hotel Management
1 Dec 2024 by Kelli , Hotel Management
Thank you for your feedback
