Ratings based on 522 Verified Reviews
3.3 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Sep 2024
Room nasty
Comment from Hotel Management
28 Sep 2024 by Manager, Hotel Management
Hello Jennifer,We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable to us, and we will address this matter with our team for future improvements. Thank you for bringing this to our attention.
by A verified traveler
Posted 21 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Manager, Hotel Management
Hello David, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
by A verified traveler
Posted 15 Sep 2024
The staff was great, bed very comfortable, my non-smoking room smelled like a wet ashtray, ice machine broken
Comment from Hotel Management
16 Sep 2024 by Manager, Hotel Management
Hello Michael, We appreciate your positive feedback about our staff and comfortable beds. We're sorry to hear about the issue with the room smell and ice machine. Your comments have been noted for future improvements.
by A verified traveler
Posted 9 Sep 2024
The 1st room I was offered smelled of pure raw urine - like it was embedded in the carpet bad. I was given a 2nd room & rather than just change the rm. number, I was billed twice and took a week to resolve the matter and the clerk told me i couldn't get a copy of my receipt. Also, despite a do not disturb sign - every Morning there was Knocking on door for housekeeping. This place used to be decent. Its one of the worst now and they don't seem to care.
Comment from Hotel Management
10 Sep 2024 by Manager, Hotel Management
Hello Duke, We apologize for the inconveniences you experienced during your stay. Guest feedback is valuable, and we take it seriously. We encourage guests to contact management directly for further assistance with any concerns to ensure a satisfactory resolution. Thank you for bringing these matters to our attention.
by A verified traveler
Posted 21 Aug 2024 on Hotels
Comment from Hotel Management
23 Aug 2024 by Manager, Hotel Management
Hello Shay,We are thrilled you enjoyed your stay with us! We look forward to welcoming you back in the future.
by A verified traveler
Disgusting
Posted 19 Aug 2024 on HotelsThe place needs to be demolished! Lights flickered when off, so i had to sleep with the light on. Bathtub had a huge soft spot under it. Couch needs to be burned, it had stains and grime all over it. The floor was grimy...after my shower i walked to the bed to put socks on and my feet were black on the bottom! Never again!
Comment from Hotel Management
21 Aug 2024 by Manager, Hotel Management
Hello Jeanine M, We regret to hear about your experience and appreciate your feedback. Our maintenance team will address the issues mentioned to ensure a more comfortable stay for future guests. Thank you for bringing this to our attention.
by A verified traveler
Posted 17 Aug 2024 on Hotels
Comfortable
Comment from Hotel Management
17 Aug 2024 by Manager, Hotel Management
Hello Domingo,We're pleased to hear you found your stay comfortable. We value your feedback and look forward to welcoming you back in the future.
by A verified traveler
Posted 8 Aug 2024
Cigarette smoke smell is all over the room, the sheets smell awful, couldn't sleep.
Comment from Hotel Management
9 Aug 2024 by Manager, Hotel Management
Hello Areefa,We apologize for any inconvenience you experienced during your stay. Our housekeeping team works diligently to ensure all rooms meet our cleanliness standards. We recommend future guests to inform us of any issues during their stay so we can address them promptly.
by A verified traveler
Posted 29 Jul 2024 on Hotels
Sadly this is an old facility in need of extensive rehab. It is dark and dingy. I believe Wyndham should remove its flag from this particular unit.
Comment from Hotel Management
31 Jul 2024 by Manager, Hotel Management
Hello Harry, We regret to learn about your experience and appreciate your feedback. We value all guest comments and will share your review with our management team for further review and improvements. Thank you for bringing this to our attention.
by A verified traveler
Posted 29 Jul 2024
Comment from Hotel Management
18 Aug 2024 by Manager, Hotel Management
Hello Chris,We are thrilled to hear that you had a wonderful stay with us! Our team looks forward to welcoming you back on your next visit.
