Ratings based on 993 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Traffic. Room was very small for Queen size bed. We were given a handicap room for no reason. They did not clean the room between days and did not give any notice of that. Had to go to Best Western property for breakfast. Not horrible but not convenient either and were not given any notice of that on check in. Weirdest faucet in shower.
by A verified traveler
Posted 23 Nov 2024
Room SMELLS LIKE URINE
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
5 Nov 2024 by M, Hotel Management
Dear Tatianna,Thank you for your time and valuable review of your recent stay with us. We are thrilled and truly appreciate your support and trust. Your review motivates us and serves as a constant reminder of why we love what we do. We will continue to provide exceptional experiences to make every stay with us remarkable. We look forward to being your preferred choice for your stay in the future.Best Regards,Management Team
by A verified traveler
Posted 26 Oct 2024
Location was close to our destination, early breakfast was nice for our early fishing charter, check out was simple.
Comment from Hotel Management
5 Nov 2024 by M, Hotel Management
Dear Dale,Thank you for your wonderful feedback! We’re delighted to hear that our location was convenient for your fishing charter and that you enjoyed the early breakfast option. It’s great to know that your check-out experience was straightforward as well. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future!Best Regards,Management Team
by A verified traveler
Posted 23 Oct 2024
It was clean, good location and dog friendly
Comment from Hotel Management
5 Nov 2024 by M, Hotel Management
Dear William,Thank you for your positive review! We’re thrilled to hear that you found our property clean and in a great location, and that we could accommodate your furry friend. Your satisfaction is important to us, and we look forward to welcoming you and your dog back for another enjoyable stay!Best Regards,Management Team
by A verified traveler
Posted 21 Oct 2024
Stayed here for two nights. As we entered the hotel the smell was vivid of old moldy carpets or something else. The room had the same smell and walls with smears of who knows what. First morning asked the front desk staff to service the room as we ran out of clean towels, but upon returning at night nothing was touched in the room. At least it was close to Charleston.
Comment from Hotel Management
5 Nov 2024 by M, Hotel Management
Dear Ignor,Thank you for your feedback regarding your recent stay. We sincerely apologize for the unpleasant odor and cleanliness issues you encountered in your room and throughout the hotel. This is not the standard we strive for, and we appreciate you bringing it to our attention. We also regret that your service request was not fulfilled, and we understand how frustrating that must have been. Your comments will be shared with our team to ensure improvements are made in these areas. We appreciate your understanding and hope you might consider staying with us again in the future for a much-improved experience.Sincerely,Management Team
by A verified traveler
Posted 19 Oct 2024
Check- in went well. Room was moldy had to buy airfreshiner, garbage on the hall for a few days. Elevator ceiling panels has bugs on them. Watched the breakfast food attendent touching the utensils and equipment that was touched by all the patrons eating breakfast. He he then proceed to restocked the chafing dishes by hand with the same glove he had on.
Comment from Hotel Management
5 Nov 2024 by M, Hotel Management
Dear Haldone,Thank you for taking the time to share your experience with us. We’re pleased to hear that your check-in process went smoothly, but we sincerely apologize for the moldy smell in your room, the garbage in the hall, and the cleanliness issues you observed in the elevator and breakfast area. Maintaining a clean and safe environment is a top priority, and we are disappointed to hear that we fell short during your stay. Your feedback about the breakfast attendant’s practices is particularly concerning, and we will address this with our team to ensure proper hygiene protocols are followed. We appreciate your insights and hope to have the opportunity to provide you with a much better experience in the future.Sincerely,Management Team
by A verified traveler
Posted 17 Oct 2024
It was a great location. The room was very neat. I noticed the room had a slight dampness and slight musty smell. Maybe to A/C unit wasn’t functioning as it should be to pull the humidity from the air.
Comment from Hotel Management
5 Nov 2024 by M, Hotel Management
Dear Renee,Thank you for your feedback! We’re glad to hear that you enjoyed our great location and found your room neat. However, we apologize for the dampness and musty smell you experienced. It sounds like there may be an issue with the A/C unit, and we will have our maintenance team investigate this promptly to ensure a comfortable environment for our guests. Your insights are valuable to us, and we appreciate you bringing this to our attention. We hope to welcome you back for an improved experience in the future!Best Regards,Management Team
by A verified traveler
Posted 16 Oct 2024
The breakfast was presented nicely, but you need to have real eggs, and the sausage needs to be sautéed/steamed. Add some grits and some cheese.
Comment from Hotel Management
16 Oct 2024 by M, Hotel Management
Dear Muriel,Thank you for your feedback regarding our breakfast offerings. We're glad to hear that you found the presentation appealing! We appreciate your suggestions for adding real eggs, sautéed or steamed sausage, and grits with cheese to the menu. Your input is invaluable as we strive to enhance our guest experience. Rest assured, we will pass along your recommendations to our team for consideration in improving our breakfast selection. We hope to provide you with an even better dining experience during your next stay.Sincerely,Management Team
by A verified traveler from Colorado Springs
Posted 15 Oct 2024
Did not feel safe walking my dog alone because of all of the guys hanging out drinking in the parking lot
Comment from Hotel Management
16 Oct 2024 by M, Hotel Management
Dear VICTORIA,Thank you for sharing your concerns with us. We are very sorry to hear that you felt uncomfortable and unsafe during your stay, especially while walking your dog. The safety and security of our guests are our top priorities, and we take this feedback seriously. We will be addressing this matter with our staff to ensure that our property remains a safe and welcoming environment for all of our guests. We regret that this impacted your experience, and we appreciate you bringing it to our attention. Should you choose to stay with us again, please know that we are committed to making your experience more positive.Sincerely,Management Team
