Ratings based on 853 Verified Reviews
3.2 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
The people who worked at the hotel were lovely and we had a great breakfast to get us out the door and on the road
Unfortunately, there is barely a lobby for a hotel. There are limited door accesses. The parking was very concerning, and the overall condition of the total disrepair.
by A verified traveler
Posted 18 Nov 2024
Very close to the outpatient center
Comment from Hotel Management
20 Nov 2024 by Customer Service, Hotel Management
Lauren, thank you for staying with us at Quality Inn & Suites (West Virginia). We're thrilled our location was convenient for your visit. We hope to welcome you back soon!
by A verified traveler from Davis
Posted 15 Nov 2024
Felt unsettling entering empty lobby by side door from dark empty parking lot having uneven ground. Often clerks not visible as enter. No security between entrance and elevator. Remodeled room tidy and bed and bath generally clean but not scrubbed.
Comment from Hotel Management
17 Nov 2024 by Customer Service, Hotel Management
Amy, thank you for your feedback. The team values your input and aims to create a welcoming environment for all guests. Security remains a priority, and the team ensures ongoing assessments and improvements for guest comfort. Rest assured, your observations have been noted and will be taken into consideration to further refine guest experiences.
by A verified traveler
Posted 3 Nov 2024
My stay at Quality Inn Charleston was very pleasant. My room was clean and quiet and the staff was very prompt and professional in addressing any needs. I would definitely recommend to a friend.
Comment from Hotel Management
7 Nov 2024 by Customer Service, Hotel Management
Meg, It’s wonderful to hear you had a great time at Quality Inn & Suites (West Virginia). Our team takes pride in providing prompt and professional service, and it's fantastic to know you had a pleasant and quiet stay. Thank you for recommending us to your friends. We look forward to welcoming you back in the future.
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Customer Service, Hotel Management
Frederick, the team regrets that your experience did not meet expectations. Your feedback is valued, and the team is always striving to enhance guest experiences.
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
7 Nov 2024 by Customer Service, Hotel Management
Keith, thank you for staying with us at Quality Inn & Suites (West Virginia). We're pleased you had a positive experience, and we hope to welcome you back soon!
by A verified traveler from Burlington
Posted 23 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Customer Service, Hotel Management
Thank you for taking the time to leave this lovely rating, Elizabeth!We are always working hard to provide a wonderful experience for all of our guests so it’s excellent to hear that you had such a great time! We hope you plan on staying with us again soon!
by A verified traveler
Posted 19 Oct 2024
There was a lot of homeless people around hotel and we didn't feel very safe with little kids
Comment from Hotel Management
24 Oct 2024 by Customer Service, Hotel Management
We appreciate the feedback, Joe.We deeply regret the challenges you had during your time with us. The security and safety of our guests is of the utmost importance so we're disheartened that you had such problems. We hold ourselves to a much higher standard of service so we'll be sure to address your concerns with our team moving forward.We do hope you give us another opportunity to share a more positive experience with you soon.
by A verified traveler
Posted 18 Oct 2024
Good stay good location and good price
Comment from Hotel Management
24 Oct 2024 by Customer Service, Hotel Management
Thank you for the fantastic review, Vivek!We're delighted your time at Quality Inn & Suites (West Virginia) was so wonderful! It's fantastic you took advantage of our convenient location in the heart of the city. We endeavor to offer a memorable experience for all of our guests. We look forward to hosting you again soon for another excellent experience!Please come see us again soon!
by A verified traveler
Posted 10 Oct 2024
Comment from Hotel Management
11 Oct 2024 by Customer Service, Hotel Management
Raymond, thank you for staying with us at Quality Inn & Suites (West Virginia). We're delighted to see your positive rating and hope to welcome you back for another wonderful experience.
