Ratings based on 551 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Grand Prairie
Posted 24 Dec 2024
Comment from Hotel Management
31 Dec 2024 by Area Director , Hotel Management
Thank you so much for your wonderful 5/5 review! We are thrilled to hear that you had a great experience with us. Your feedback means a lot to our team, and we are grateful for your kind words.We look forward to welcoming you back for another exceptional stay. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know!
by A verified traveler from Stedman
Posted 15 Dec 2024
Room was clean. Toilet seat was about to fall off. Sink spigot wasn't tight and wobbled around. Shower floor surface is very slick. Front-desk person was nice and informative.
Comment from Hotel Management
16 Dec 2024 by Area Director , Hotel Management
Thank you for sharing your feedback with us. We're glad to hear that you found the room clean and that our front desk staff was friendly and informative. However, we sincerely apologize for the issues you encountered with the toilet seat, sink spigot, and the slick shower floor. These concerns are important to us, and we will have our maintenance team address them immediately to ensure future guests have a more comfortable experience.We truly appreciate your input, as it helps us improve, and we hope to welcome you back for a better experience in the future.
by A verified traveler from Lafayette
Posted 11 Dec 2024
It's right off the interstate so definitely be very careful in the parking lot
Comment from Hotel Management
16 Dec 2024 by Area Director , Hotel Management
Thank you for your feedback! We're glad to hear that our location was convenient for you. We understand your concerns about the parking lot and appreciate you bringing it to our attention. Safety is a priority for us, and we will look into ways to improve the parking area to ensure our guests' safety and comfort.We hope to welcome you back soon, and we truly appreciate your valuable input!
by A verified traveler
Posted 11 Dec 2024
Comment from Hotel Management
16 Dec 2024 by Area Director , Hotel Management
Thank you so much for your wonderful review and for giving us a perfect rating! We're thrilled to hear that you had such a positive experience with us. Our team works hard to provide excellent service, and your feedback means the world to us.We look forward to welcoming you back for another great stay in the future!
by A verified traveler
Posted 28 Nov 2024
Easy access off interstate…plenty nearby to eat, get gas, convenience stores, etc..
Comment from Hotel Management
2 Dec 2024 by Area Director , Hotel Management
Dear Melissa,Thank you for your great feedback! We’re glad to hear that our location was convenient for your needs, with easy access to the interstate and nearby dining, gas, and convenience stores. It’s wonderful to know that these amenities helped make your stay more enjoyable. We look forward to hosting you again the next time you're in the area!
by A verified traveler
Posted 27 Nov 2024
Staff was very friendly an helpful ! Wish the pool was heated but otherwise everything in the hotel was excellent! On the exterior around the hotel was very much ran down . Which in no means was it the hotels fault just not the greatest appeal
Comment from Hotel Management
27 Nov 2024 by Area Director , Hotel Management
Dear Shawn,Thank you so much for your kind words! We're delighted to hear that our staff made such a positive impression on you with their friendly and helpful service. We also appreciate your feedback regarding the pool – we understand that a heated pool can enhance the experience, and we'll certainly consider this for future improvements.We also acknowledge your comments about the exterior appearance of the hotel. While we take pride in the quality of our facilities, we understand that the surrounding area plays an important role in the overall impression. Rest assured, your feedback will be shared with the appropriate team.Thank you again for your thoughtful review, and we hope to welcome you back soon for another excellent stay!
by A verified traveler
Posted 16 Oct 2024
Didn’t like that outside light didn’t go on until 8PM. Couldn’t see to go out for dinner.
Comment from Hotel Management
22 Oct 2024 by HIC GM, Hotel Management
Dear Faith,Thank you for taking the time to share your review. I would like to inform you that we got the timer switched on our outside ligths to come on sooner.
by A verified traveler
Posted 28 Sep 2024
Great friendly staff and amazing breakfast options
Comment from Hotel Management
22 Oct 2024 by Charleston AD , Hotel Management
Dear Ana,Thank you so much for the perfect 5 star review!
by A verified traveler
Posted 3 Sep 2024
The key card system was not working when we checked it, but the staff were very helpful to show us to our room. However, the room was very damp (especially the bedding). Not the most comfortable stay.
by A verified traveler from Cape Coral
Posted 21 Aug 2024
For an affordable hotel it was very clean.
Comment from Hotel Management
23 Aug 2024 by Mark, Hotel Management
Thank you for staying with us. Glad you had a wonderful and perfect stay. Please come back to visit with us.
