Ratings based on 957 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Dec 2024
Location is very awkward - if you don't have personal access to a vehicle it is hard to get to and from downtown Charleston, even with hotel shuttle. On that note, the hotel shuttle does not go to the airport. Your room might have a lovely view of the river...or the scenic Waffle House.
Seems like the room might have suffered some damage in the recent hurricanes, as there were water stains on the ceiling and carpet.
Staff were all fantastic and very helpful.
Comment from Hotel Management
1 Jan 2025 by GM, Hotel Management
Dear Glen, Thank you so much for sharing your feedback! I’m delighted to hear that your stay was satisfactory overall, though I sincerely apologize for not delivering a truly memorable experience. We strive to exceed our guests' expectations, and your insights are invaluable in helping us improve. We genuinely appreciate your thoughts and hope to have the pleasure of welcoming you back in the future for an even more enjoyable stay! Sincerely, Amanda Carter, GM
by A verified traveler
Posted 26 Dec 2024
Property and staff were great beyond words..From the front desk to the restaurant everthing was wonderful..Will definitely stay here again...
Comment from Hotel Management
27 Dec 2024 by GM, Hotel Management
Dear Gary, All compliments are welcome, but it is gratifying to hear you recognize our staff. They truly breathe warm hospitality into every aspect of our hotel and make it a great place to stay. Your five-star review is appreciated and will be shared with the team. Please visit again soon! Best, Amanda Carter, GM
by A verified traveler
Posted 24 Dec 2024
Very clean and the view from the rooftop is incredible
Comment from Hotel Management
26 Dec 2024 by GM, Hotel Management
Dear Juan M, Thank you very much for taking the time to reflect on your stay with us and for sharing your experience with fellow travelers. We're happy to learn that our attention to cleanliness and rooftop views were the highlights of your visit. It’s great to hear that we provided you with a satisfying stay. We look forward to welcoming you back in the future. Best, Amanda Carter, GM
by A verified traveler
Posted 24 Dec 2024
Comment from Hotel Management
24 Dec 2024 by GM, Hotel Management
Dear Meagan, It's outstanding you had such a wonderful experience. We care about the satisfaction of our guests and can't wait to see you again soon! Best, Amanda Carter, GM
by A verified traveler
Posted 19 Dec 2024
Comment from Hotel Management
19 Dec 2024 by GM, Hotel Management
Dear Tyler, I'm glad that all aspects of your stay met your expectations. We can't thank you enough for staying with us, and we hope to host you again soon. Best, Amanda Carter, GM
by A verified traveler
Posted 18 Dec 2024
Comment from Hotel Management
18 Dec 2024 by GM, Hotel Management
Dear Mykel, We’re so glad to hear that you enjoyed your visit! Your support means a lot to us, and we truly appreciate it. Best, Amanda Carter, GM
by A verified traveler
Posted 17 Dec 2024
Pretty outdated property. Doors were hard to open into the room, and into the bathroom. You can just tell the property is old and outdated. Halls smelled like cigarettes. But, the view was nice and the staff was excellent. About a 2 min drive to Charleston.
Comment from Hotel Management
18 Dec 2024 by GM, Hotel Management
Dear Colin, Thank you for sharing your kind and informative feedback regarding your experience with us! We're pleased to know you were primarily satisfied with your stay; however, we apologize that our property did not exceed your expectations in terms of updates. We hope this will become the first of many visits. Sincerely, Amanda Carter, GM
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
15 Dec 2024 by GM, Hotel Management
Dear Louisa, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Amanda Carter, GM
by A verified traveler
Posted 12 Dec 2024
I liked the fact that they had a free shuttle.
Comment from Hotel Management
13 Dec 2024 by GM, Hotel Management
Dear Robert, I'm genuinely sorry your visit didn't meet all of your expectations. Your insights are valuable, and we're grateful you took the time to share your experience. Thank you for helping us strive for better. Sincerely, Amanda Carter, GM
by A verified traveler from Rock Hill
Posted 12 Dec 2024
Comment from Hotel Management
12 Dec 2024 by Guest Services Manager, Hotel Management
Dear Michael, Thank you for sharing this review, and we welcome you to visit us again anytime!
