Ratings based on 986 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
I was charged $5.98 more than Expedia quoted me.
I reserved two rooms : one room had a beautiful harbor view and the other room had a parking lot view.
Each charged the same price.
Comment from Hotel Management
20 Nov 2024 by General Manager, Hotel Management
Dear Ron, Thank you for your generous rating. We appreciate your feedback regarding the rate differences you observed. We understand your concerns and would like to clarify that rates can vary across different booking platforms due to various factors, including timing, availability, and specific promotions running at the time of booking. For any billing-related queries, please contact Expedia's support team, who can provide detailed information about your particular booking terms. We wish you safe travels and hope to see you again soon.Sincerely, Donna McHughGeneral Manager
by A verified traveler
Posted 16 Nov 2024
Reported light bulb out and it wasn't replaced before we left.
Need vending machines
Be nice to have shuttles to take visitors to tourist areas
Most of the seasoned staff were super pleasant, The younger needs more customer care training.
Comment from Hotel Management
17 Nov 2024 by General Manager, Hotel Management
Dear Mary, We're happy to hear that most of our team provided excellent service during your stay. However, we apologize for the inconvenience with the light bulb and appreciate your suggestions regarding vending machines and shuttle service. We're committed to improving and hope to have the opportunity to provide a more seamless experience on your next visit to Hilton Garden Inn Charleston Waterfront/Downtown.Sincerely, Donna McHughGeneral Manager
by A verified traveler
Posted 14 Nov 2024
The music from the rooftop bar was too loud so finally l asked the front desk to turn it down and within minutes it was down! Thank you Tremika for wonderful service!!
Comment from Hotel Management
15 Nov 2024 by General Manager, Hotel Management
Dear Linda, We're so glad you enjoyed your stay with us, and we're happy to hear Tremika was able to assist promptly! We appreciate your understanding regarding the rooftop bar and are pleased that the issue was resolved quickly. Thank you for taking the time to share your experience, and we hope to welcome you back to Hilton Garden Inn Charleston Waterfront/Downtown for a more relaxing visit next time!Sincerely, Donna McHughGeneral Manager
by A verified traveler
Posted 11 Nov 2024
The young man who checked me in was amazing. I regret I did not get his name to put it in this review. He was truly an asset to your team
Comment from Hotel Management
13 Nov 2024 by General Manager, Hotel Management
Dear Kirby, Thank you for your kind words! We’re so glad to hear the check-in experience stood out to you. Our team strives to provide a warm and welcoming atmosphere, and it’s great to know our front desk associate made such an impression. We’ll be sure to pass along your compliments. We look forward to welcoming you back to Hilton Garden Inn Charleston Waterfront/Downtown on your next visit!Sincerely, Donna McHughGeneral Manager
by A verified traveler
Posted 9 Nov 2024
Nice place
Comment from Hotel Management
9 Nov 2024 by General Manager, Hotel Management
Dear Nikola, We appreciate you taking the time to leave a generous review regarding your recent visit to Hilton Garden Inn Charleston Waterfront/Downtown. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future.Sincerely, Donna McHughGeneral Manager
by A verified traveler
Posted 6 Nov 2024
Have stayed at this hotel several times has always been nice and clean and staff have always been great. Definitely recommend.
Comment from Hotel Management
7 Nov 2024 by General Manager, Hotel Management
Dear Angie, Thank you for your continued loyalty to Hilton Garden Inn Charleston Waterfront/Downtown and for sharing your wonderful experience! We are thrilled that you've consistently enjoyed your stays with us and that our staff has always provided excellent service. Your recommendation means a lot to us, and we look forward to welcoming you back for many more great stays in the future!Sincerely, Donna McHughGeneral Manager
by A verified traveler
Posted 6 Nov 2024
Your property was so quiet!! We slept so well. Your front desk help was extremely friendly. Your pool was perfect for my lap swimming. Parking was so convenient. Breakfast options were amazing.
Comment from Hotel Management
7 Nov 2024 by General Manager, Hotel Management
Dear Mark, Thank you for your excellent review of Hilton Garden Inn Charleston Waterfront/Downtown! We're so glad to hear that you had a restful and peaceful stay with us. It's great to know you enjoyed the pool for lap swimming, the convenience of parking, and the breakfast options. Our friendly front desk team truly appreciates your kind words as well! We hope to welcome you back for another relaxing visit soon!Sincerely, Donna McHughGeneral Manager
by A verified traveler
Posted 4 Nov 2024
Staff was great. Disappointing was the cleanliness of the floors both wooden and carpeting in the lobby.
Comment from Hotel Management
5 Nov 2024 by General Manager, Hotel Management
Dear William, We’re so glad to hear that our staff at Hilton Garden Inn Charleston Waterfront/Downtown made a positive impression during your stay! However, we sincerely apologize for the cleanliness issues you experienced in the lobby. Your feedback is invaluable, and we will address it with our housekeeping team to ensure improvements. Thank you for sharing your thoughts, and we hope to welcome you back for a better experience soon!Sincerely, Donna McHughGeneral Manager
by A verified traveler
Posted 28 Oct 2024
Hotel was in a very nice and safe are. However Hotel was a little tired and dirty. Could use a refurbishing. Especially whith the amount we paid.
Comment from Hotel Management
29 Oct 2024 by General Manager, Hotel Management
Dear MARK, We’re pleased to hear you felt safe and enjoyed the pleasant area surrounding our property. However, we sincerely apologize for the condition of the hotel and any cleanliness issues you encountered. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. We hope to welcome you back in back soon for a stay that meets your expectations and reflects our commitment to quality.Sincerely, Donna McHughGeneral Manager
by A verified traveler
Posted 25 Oct 2024
Tremika Copeland, the operations manager, was amazing! She went out of her way to find us a room to exchange when we told her the first room’s bed was too soft for us. The room was cozy and clean with the best towels and sheets. The lobby was great with a pantry, bar, and dining area. Parking was easy and in a free garage attached to the hotel. I would stay here again!
Comment from Hotel Management
25 Oct 2024 by General Manager, Hotel Management
Dear Susanne, We're thrilled to hear you had such a positive experience! Tremika truly embodies our commitment to guest satisfaction, and it's great that she was able to assist you with your room change. We're glad you enjoyed our amenities as well. Thank you for your kind words; we look forward to welcoming you back for another pleasant stay at Hilton Garden Inn Charleston Waterfront/Downtown!Sincerely, Donna McHughGeneral Manager
