Ratings based on 911 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Salem
Posted 10 Nov 2024
Stayed here for a concert, super easy walk to venue. Staff were great and the hotel was clean, other than the chair in the room was badly stained and yucky. The breakfast was pretty good and very well maintained by staff. I’d stay again
Comment from Hotel Management
12 Nov 2024 by Area Director , Hotel Management
Thank you for sharing your feedback! We're so glad to hear that you enjoyed the convenient location, the helpful staff, and the clean breakfast area. We truly appreciate your kind words and are happy that overall, you had a positive experience.However, I apologize for the condition of the chair in your room – that's certainly not up to our usual standards. We're grateful you brought it to our attention, and we'll make sure it gets addressed right away.We'd love to welcome you back next time you're in town for another concert. Thank you again for staying with us!
by A verified traveler
Posted 4 Nov 2024
Easy walk to the civic center. Water didn’t get very hot in the shower. Other than that no problems!!
Comment from Hotel Management
8 Nov 2024 by Area Director , Hotel Management
Dear Stephanie,Thank you for taking the time to share your feedback! We're glad to hear that you found our location convenient and enjoyed the easy walk to the civic center. We do apologize for the issue with the water temperature in the shower, though. That’s definitely not the standard we aim for, and we will be addressing it with our maintenance team to ensure it’s resolved for future guests.Overall, we’re happy to know that your stay was mostly problem-free, and we appreciate your understanding. We hope to have the opportunity to welcome you back for an even better experience next time!
by A verified traveler from Bruceton Mills
Posted 4 Nov 2024
All in all - exemplary establishment. Kevin and Stanley said that Michael and Dwight recommend this place to the Office staff!
Comment from Hotel Management
8 Nov 2024 by Area Director , Hotel Management
Dear Zachary,Thank you for the fantastic review! We’re so glad to hear that you had an exemplary experience with us. It’s always wonderful to know that our guests feel at home and well taken care of during their stay.And how fun—Kevin and Stanley recommending us, along with Michael and Dwight, is definitely a top-tier endorsement! We’re thrilled to know we’re on the Office staff’s radar—maybe they’ll pop by for a stay next time they’re in town!Thank you again for your kind words. We look forward to welcoming you back for another great experience soon!
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
8 Nov 2024 by Area Director , Hotel Management
Dear Daniel,I'm sorry to hear that you had a disappointing experience. Could you please share more details about the issues you encountered so that I can better address them and work to make improvements? Your feedback is incredibly valuable, and we want to ensure that future guests have a better experience. Thank you for taking the time to share your thoughts.
by A verified traveler
Posted 30 Oct 2024
Air conditioning didn’t work and couldn’t get anyone to answer the front desk when we called from the room. However, when we called from cell phone picked up right away. Strange….
Comment from Hotel Management
30 Oct 2024 by Charleston AD , Hotel Management
Dear Andrea,Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the issues you experienced with the air conditioning and the difficulty reaching the front desk. This is not the level of service we aim to provide, and I understand how frustrating that must have been.I appreciate you bringing this to our attention, as it helps us improve. I will address this with our team to ensure better communication and service moving forward.Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
by A verified traveler
Posted 24 Oct 2024
bit dirty and old.
Comment from Hotel Management
30 Oct 2024 by Charleston AD , Hotel Management
Deaar Matthew,Thank you for choosing to stay with us. On behalf of our entire team I would like to personally apoligize that we were unable to give you a perfect stay
by A verified traveler
Posted 13 Oct 2024
Towel shortages
Comment from Hotel Management
22 Oct 2024 by Charleston AD , Hotel Management
Dear Eijiro,Thank so much for choosing to stay with us and sharing your review. On behalf of our entire team I would like to apoligize for the issues with towel shoratges.
by A verified traveler
Posted 12 Oct 2024
Stained sheets awful bathroom
Comment from Hotel Management
22 Oct 2024 by Charleston AD , Hotel Management
Dear Jason,Thank you for choosing to stay with us.
by A verified traveler
Posted 7 Oct 2024
Comment from Hotel Management
9 Oct 2024 by Mike, Hotel Management
Thank you Grant for taking the time to leave a positive review!
by A verified traveler
Posted 30 Sep 2024
The breakfast was exceptional.
Comment from Hotel Management
9 Oct 2024 by Mike, Hotel Management
Thank you so much Janet!
