Ratings based on 853 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jul 2024
The carpet on the third floor was soiled in many places and needed cleaning or replacement.
by A verified traveler
Posted 2 Jul 2024
Comment from Hotel Management
4 Jul 2024 by Kera Norris, Hotel Management
Thank you for your feedback. We appreciate your business.
by A verified traveler
Posted 29 Jun 2024
Comment from Hotel Management
30 Jun 2024 by Kera Norris, Hotel Management
Thank you for your feedback, we appreciate it greatly.
by A verified traveler
Posted 22 Jun 2024
We arrived late so got the room for 2 nights. Our first night we arrived 10 p.m. exhausted from traveling many hours. We are from Utah, west coast. Our room was warm, thought nothing of it. Turned on AC and went to sleep. Woke up at 3 a.m. to a hot room. AC did not work. When I asked for a different room because of the broken AC, we were moved, no problem.
Here is my issue. The registration person said, " I am glad you let us know about the AC. We ONLY know when a guest tells us."
Really? If I pay $200 a night for a room, I expect it to be ready and in perfect condition. Why are these rooms not being checked to make sure everything works before guest arrival? Especially when there are 4 hotel workers standing around the registration area drinking coffee and relaxing in the mornings?
The west coast Hamptons are classy and what I expect. The east coast hotel was such a disappointment that we will no longer be staying at their establishment, anywhere. Plus, homeless people sleep in the parking lot be the river, so we never felt our car was safe.
Comment from Hotel Management
25 Jun 2024 by Kera Norris, Hotel Management
I am very sorry to hear about your experience with us here at our location. All of your concerns are being addressed.
by A verified traveler
Posted 22 Jun 2024
Parking is an issue at this location. We arrived back at the hotel around 10:30 pm after going out to dinner to find zero parking spaces available except: one in front of a fire hydrant, one under a bridge that borders the parking lot (with two people sleeping there), or at the lobby door (that the desk clerk offered as long as we moved the car by 8 am. It was disappointing to say the least.
Comment from Hotel Management
25 Jun 2024 by Kera Norris, Hotel Management
Thank you for your feedback, I do apologize for the inconvenience of our limited parking. All concerns are being addressed.
by A verified traveler
Posted 19 Jun 2024
Comment from Hotel Management
21 Jun 2024 by Charleston AD , Hotel Management
Thank you so much for choosing to stay with us!
by A verified traveler
Posted 13 Jun 2024
Just a short drive to the state capital with many restaurants nearby! Tesla Supercharger station a block away.
Comment from Hotel Management
14 Jun 2024 by Kera Norris, Hotel Management
Thank you for your feedback, we look forward to seeing you on your next stay with us.
by A verified traveler from jacksonville
Posted 5 Jun 2024
Noisy from highway traffic. Very uncomfortable bed/pillow. Impossible to regulate water temp in shower.
Comment from Hotel Management
7 Jun 2024 by Kera Norris, Hotel Management
I do apologize for the experience with your stay with us, please let us know during your next stay so that we may ensure you have a room opposite from the highway, and we are getting new pillows for our rooms this month.
by A verified traveler
Posted 4 Jun 2024
Comment from Hotel Management
7 Jun 2024 by Kera Norris, Hotel Management
Thank you for your feedback. We are glad you enjoyed your stay with us.
by A verified traveler
Posted 3 Jun 2024
Overcharged my debit card 7 times the anount for pet fee and another random charge. Didnt notice till back from trip .hotel room was dirty dusty phone that didn't work and no answer at front desk. Called hilton honors on my phone and had to go down lobby cause they couldnt get through also. Had man vacuum and see the packed dust and burn on lamp shade .smokefree room. Said its a old hotel..never cleaned bathroom or phone. No other rooms available and wanted get me other hotel but i just lost husband and drove from Virginia beach and was so tired and nervous cause of traveling alone..still trying to recoup my money and customet service apology from hotel
Comment from Hotel Management
7 Jun 2024 by Kera Norris, Hotel Management
I am deeply sorry for the experience you had with us here at our property. We here at Hampton Inn strive to provide the best possible experience. I will look into your stay and see what compensation we can offer.
