Ratings based on 984 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
The room was very nice! Clean and spacious. The staff were all pleasant.
Comment from Hotel Management
21 Nov 2024 by Hotel Leadership Team, Hotel Management
Dear Gerri, Thank you for your kind feedback! We are glad to hear that you found the room clean, spacious, and that our staff made a positive impression on you. We would love to welcome you back to Comfort Suites West of the Ashley in the future for an even better stay!Hotel Leadership Team
by A verified traveler
Posted 18 Nov 2024
I liked everything but the beds and the pillows. Didn’t sleep well for three nights and left exhausted. Otherwise it was great! Never lost hot water, free breakfast that was actually pretty good, everyone was super nice, and the location is quiet and convenient. Would definitely stay again, will just bring my own pillow next time.
Comment from Hotel Management
19 Nov 2024 by Hotel Leadership Team, Hotel Management
Dear Matthew, Thank you for your feedback! We are happy to hear that you had a pleasant stay overall, especially enjoying the breakfast, the convenience of the location, and the helpfulness of our team. However, we do apologize that the beds and pillows did not meet your expectations and affected your sleep. We will share your comments with our team for future improvements. It would be wonderful to welcome you back again in the future, and we hope your next stay is even more comfortable.Hotel Leadership Team
by A verified traveler
Posted 17 Nov 2024
Good spot in West Ashley with easy access to downtown. Suite set up was great - good design.
Comment from Hotel Management
17 Nov 2024 by Hotel Leadership Team, Hotel Management
Dear Douglas, Thank you so much for your perfect rating and kind words on Comfort Suites West of the Ashley! It is wonderful to hear that you enjoyed the convenient location in West Ashley and found it easy to reach downtown. We are also glad that you appreciated the design of the suite, and we are happy that it provided a comfortable stay. We hope you will visit us again in the future for another enjoyable experience!Hotel Leadership Team
by A verified traveler
Posted 14 Nov 2024
Central to area of Charleston we were in frequently during our stay.
Comment from Hotel Management
15 Nov 2024 by Hotel Leadership Team, Hotel Management
Dear David, Thank you for your wonderful review! We are delighted to hear that our location was ideal for your visit to Charleston and that you enjoyed your stay. We hope to welcome you back to Comfort Suites West of the Ashley in the future for another great experience.Hotel Leadership Team
by A verified traveler
Posted 13 Nov 2024
Convenient
Comment from Hotel Management
14 Nov 2024 by Hotel Leadership Team, Hotel Management
Dear Antonio, Thank you for your kind feedback and for the generous rating! We are glad to hear that you found our location convenient. It would be great to welcome you back to Comfort Suites West of the Ashley in the future. Hotel Leadership Team
by A verified traveler
Posted 11 Nov 2024
This was a nice hotel, will stay again. The room was clean, staff was nice, the breakfast was tasty. The entrance could use some TLC, old worn furniture, and the walls are kinda thin I could hear housekeeping talking and cleaning in the morning but other than that it was a good stay. Great location near the hwy
Comment from Hotel Management
12 Nov 2024 by Hotel Leadership Team, Hotel Management
Dear Gabrielle, Thank you for sharing your feedback. We are pleased to know that you had a good stay overall, and that you liked our accommodations, service, and the breakfast we offer. However, we apologize for the issues with the entrance and the noise from housekeeping. We will share this with our team for future improvements. It is great to hear that the location worked well, and we would love to welcome you back to Comfort Suites West of the Ashley in the future.Hotel Leadership Team
by A verified traveler
Posted 10 Nov 2024
Breakfast was mediocre.
Comment from Hotel Management
11 Nov 2024 by General Manager, Hotel Management
Dear Brett, We take pride in providing our guests with an exceptional experience, so we appreciate your kind rating of Comfort Suites West of the Ashley. We have taken note of the breakfast concerns you raised as we continually strive to ensure a flawless visit for each guest. Thank you for sharing, and we hope to see you soon.Hotel Leadership Team
by A verified traveler
Posted 9 Nov 2024
The one way in and one way out is a pain!
Comment from Hotel Management
10 Nov 2024 by General Manager, Hotel Management
Dear George, We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Hotel Leadership Team
by A verified traveler
Posted 7 Nov 2024
A quiet hotel with good breakfast options. I did a late check in with no extra charge. A few places to eat in the area. Comfortable bed and good bathroom amenities.
Comment from Hotel Management
8 Nov 2024 by Hotel Leadership Team, Hotel Management
Dear Ashley, Thank you for sharing your experience and for the perfect rating! We are thrilled to know that you enjoyed the peaceful atmosphere along with the breakfast selection. It is great to hear that you found the bed comfortable and appreciated the bathroom amenities, making your stay even more enjoyable. We look forward to welcoming you back to Comfort Suites West of the Ashley in the future for another relaxing stay.Hotel Leadership Team
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Hotel Leadership Team, Hotel Management
Dear Zarrago, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Comfort Suites West of the Ashley. We look forward to your return and wish you all the best with your future travels.Hotel Leadership Team
