Ratings based on 977 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Just right
Comment from Hotel Management
20 Nov 2024 by Manager, Hotel Management
Hello Nammalwar,Thank you for taking the time to share your feedback with us. We are pleased to hear that you found your stay to be satisfactory. Should you need any assistance in the future, please feel free to reach out to our management team directly. We appreciate your valuable input and hope to welcome you back again soon.
by A verified traveler
Posted 13 Nov 2024
Staff was very helpful. Property was clean. It's a little noisy when people are going in and out. Its a short walk to get to town and surrounded by good food options that are also a short walk away. Would definitely stay here again in the future.
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Allison,We appreciate your feedback on our helpful staff and clean property. We understand your noise concerns and are glad to hear you enjoyed the convenient location near town and food options. We look forward to welcoming you back in the future.
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello michelle,We are thrilled to hear that you had a wonderful experience at our hotel! We hope to welcome you back soon for another fantastic stay.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Manager, Hotel Management
Hello Chris,We are delighted to hear that you had a fantastic stay with us! If you have any further feedback to share, please feel free to reach out to us. We look forward to welcoming you back soon!
by A verified traveler
Posted 10 Nov 2024
This hotel is in a very convenient spot inside the town. The room was well cleaned.
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello Allison,We are pleased to hear that you found our hotel's location convenient and that you appreciated the cleanliness of your room. We strive to provide a comfortable and enjoyable stay for all our guests. Should you have any further feedback or if there is anything we can assist with in the future, please do not hesitate to contact us.
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Manager, Hotel Management
Hello Sean, We appreciate you choosing to stay at our hotel and we hope you had a pleasant experience overall. If there is anything we could have done to improve your stay, please don't hesitate to contact us directly. We value your feedback and aim to provide excellent service to all our guests.
by A verified traveler
Posted 4 Nov 2024
Clean, as pictured. A bit dated, but room furniture updated. Excellent breakfast, friendly staff. Walking distance to casino and several dining options.
Comment from Hotel Management
6 Nov 2024 by Manager, Hotel Management
Hello Brian,We appreciate your positive feedback on our cleanliness and breakfast offerings. Our team works hard to provide a comfortable stay for all guests. Thank you for highlighting the convenient location near the casino and dining options. Your comments will help us continue to improve our services for future guests.
by A verified traveler from Mechanicsville
Posted 28 Oct 2024
The smell of marajuana was so strong that you could smell it while inside your room. Staff was unconcerned about the people walking around the rooms smoking it. They wouldn’t try to find a ground floor room for us when it was clear that we were handicapped, so we had to climb 2 flights of stairs to get to our room. The front desk clerk who checked us in was extremely rude and unprofessional
Comment from Hotel Management
29 Oct 2024 by Manager, Hotel Management
Hello Gregory, We appreciate your feedback and apologize for any discomfort. Guest safety and security are a priority, and we encourage all incidents to be reported to management promptly. Ensuring a pleasant stay for all guests is our goal, and we regret to learn of your experience. Our team is dedicated to accommodating special requests when possible. We recommend guests with specific needs to reach out to management for personalized assistance.
by A verified traveler
Posted 26 Oct 2024
Cant complain decent room in decent area for a decent price. Staff has been more than helpful and everyone i have dealt woth at the front desk has been accommodating and helpful as well!
Comment from Hotel Management
29 Oct 2024 by Manager, Hotel Management
Hello Chris,We are pleased to hear that you found our staff accommodating and helpful during your stay. Our team works hard to provide excellent service to all of our guests. We appreciate your positive feedback and hope to welcome you back in the future.
by A verified traveler
Posted 21 Oct 2024
Good
Comment from Hotel Management
24 Oct 2024 by Manager, Hotel Management
Hello Marvette,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was good, and we hope to have the pleasure of hosting you again soon.
