Ratings based on 458 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Oct 2024
The surrounding area isn’t safe after dark. Had I known I probably wouldn’t have booked this hotel.
Comment from Hotel Management
7 Oct 2024 by Hotel Manager, Hotel Management
Dear Patricia,Thank you for your review.We are pleased that you appreciated the service and room cleanliness during your stay. Our team strives to provide a welcoming and tidy environment, and we're glad to hear we met your expectations in these areas.However, we apologize that certain aspects of your stay fell short of your expectations. Your comfort and safety are our top priorities, and we understand the importance of a positive environment in and around our hotel. While we are located in a city center undergoing significant revitalization with the recent opening of the Rive Gauche shopping center, we regret that you felt uneasy after dark. Our team are always on hand to provide reassurance, should you have any concerns.We hope to welcome you back.Best wishes,Christophe Artels, Hotel Manager
by A verified traveler
Posted 13 Sep 2024
Comment from Hotel Management
18 Sep 2024 by Christophe Artels, Hotel Manager, Hotel Management
Dear Leanne, Thank you very much for your kind review.We're pleased that you had a pleasant stay with us and appreciated our high standards.It would be a pleasure to welcome you back. Best wishes,Christophe Artels, Hotel Manager
by A verified traveler
Posted 12 Aug 2024 on Hotels
Comment from Hotel Management
13 Aug 2024 by Christophe Artels, Hotel Manager, Hotel Management
Cher hôte,Merci pour ce retour très positif.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous revoir,Christophe Artels, Hotel Manager
by A verified traveler
Posted 8 Aug 2024
Rooms were small and very hot. Only a fan in the window.
Comment from Hotel Management
9 Aug 2024 by Christophe Artels, Hotel Manager, Hotel Management
Dear Susy,Thank you for taking the time to share your review.We are sorry that some aspects of your stay did not meet your expectations. While our rooms are designed to maximise space and functionality, we understand that preferences can vary and we note your feedback. As for the temperature in the rooms, it is regrettable to hear that the cooling measures were not sufficient for your comfort. Our hotel is equipped with air conditioning with individual controls in each room to ensure a pleasant atmosphere and our team is always on hand to address any concerns.We do hope to be able to welcome you back in the future. Kindest regards,Christophe Artels, Hotel Manager
by A verified traveler
Posted 7 Aug 2024 on Hotels
Comment from Hotel Management
8 Aug 2024 by Manager, Hotel Management
Cher hôte,Merci pour ce retour très positif.Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services et la propreté de votre chambre.Au plaisir de vous revoir,Christophe Artels, Hotel Manager
by A verified traveler
Posted 17 Jul 2024 on Hotels
Comment from Hotel Management
30 Jul 2024 by Christophe Artels, Hotel Manager, Hotel Management
Dear Mark,Thank you for such a great review.We are really pleased we met your expectations.We look forward to a return visit from you in the future.Best wishes,Christophe Artels, Hotel Manager
by A verified traveler
Posted 14 Jul 2024
The rooms are small with no AC, I had to work up at night to open the windows. The staff are not friendly and could not provide information about available services around the area. I dont recommend for people staying longer.
Comment from Hotel Management
16 Jul 2024 by Christophe Artels, Hotel Manager, Hotel Management
Dear Angela,Thank you for taking the time to share your feedback,We apologize that your stay did not fully meet your expectations. We understand the importance of a comfortable and spacious room, especially during longer stays, and regret any inconvenience. While our air conditioning system is undergoing enhancements, we have provided fans in the rooms to ensure our guests' comfort during warmer periods. Additionally, we are sorry to hear that you did not find our team as helpful as expected. Our team is trained to offer warm, professional service and to provide guests with all necessary information. It is disheartening to learn that we fell short in this regard during your visit. We would like to point out that our guests generally appreciate the quality of the service and we take your comment very seriously as we strive to ensure a pleasant stay for every guest.We hope to have the opportunity to welcome you back for a more memorable stay.Kind regards,Christophe Artels, Hotel Manager
by A verified traveler
Posted 10 Jul 2024
Right across the river from both the railway station and bus station unfer a 5 minute walk. Adjacent to a shopping mall also.
Comment from Hotel Management
12 Jul 2024 by Christophe Artels, Hotel Manager, Hotel Management
Dear Robert,Thank you for such a great review.We are delighted that you appreciated the room cleanliness, hotel condition, service, and room amenities. Our team works diligently to ensure our facilities are well-maintained and that each guest receives prompt and courteous service. It is wonderful to hear that our proximity to key transport hubs and the adjacent shopping mall added convenience and enjoyment to your visit.We look forward to a return visit from you in the future.Best wishes,Christophe Artels, Hotel Manager
by A verified traveler
Air con not working
Posted 28 Jun 2024 on HotelsStayed on monday and it was excellent however when we came back yesterday the air con was not working and it was uncomfortably warm, esp when trying to sleep. Staff are super nice
Comment from Hotel Management
29 Jun 2024 by Christophe Artels, Hotel Manager, Hotel Management
Dear Nicola, We would like to thank you for this review about your recent experience in our hotel.We are delighted that you appreciated the cleanliness of our hotel and the condition we maintain it in. It is always gratifying to hear such positive comments about our staff and the service we provide.However, we are sorry that some aspects of your stay did not meet your expectations. We understand the discomfort that a warm room can cause, and while our air conditioning system is undergoing improvements, we have equipped our rooms with fans to help ease any inconvenience. Additionally, we ensure that our curtains provide complete blackout for a restful sleep when positioned correctly.Finally, we are pleased that you found the overall service to be excellent, further evidenced by your satisfaction with the professionalism and kindness of our team.We hope to welcome you back. Best wishes,Christophe Artels, Hotel Manager
by A verified traveler
Posted 25 Jun 2024 on Hotels
Checked in very late due to flight delays but receptionist couldnt have been any more accommodating. He was very nice. Perfect location to get to train station in morning
Comment from Hotel Management
26 Jun 2024 by Christophe Artels, Hotel Manager, Hotel Management
Dear Nicola,Thank you for such a positive review.We are thrilled to hear about your satisfaction with our hotel.We are pleased that you found the assistance from our reception team helpful, and that our location conveniently served your needs for train station access. It is wonderful that the cleanliness of your room, the condition of the hotel, our service, and the comfort of your room all met your expectations.It would be our pleasure to have you return on another occasion. Very best wishes,Christophe Artels, Hotel Manager
