Ratings based on 2,190 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
The staff was super friendly.
by A verified traveler
Posted 23 Nov 2024
Great views and restaurant on site but lack of elevator was a problem.
by A verified traveler
Posted 20 Nov 2024
My wife and I have truly enjoyed this property. Even our pup had an amazing time in the designated dog area. To me...
The listing said it was a VIP stay, although I did not see any perks during check-in like I've experienced at other hotels.
Comment from Hotel Management
22 Nov 2024 by Ken W., Hotel Management
Thanks for the feedback, Shawn.
by A verified traveler from North Vancouver
Posted 19 Nov 2024
Great location
Comment from Hotel Management
22 Nov 2024 by Ken W., Hotel Management
Thanks Jennifer Ann!
by A verified traveler from CUENCA
Posted 18 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Ken W., Hotel Management
Thanks Danilo.
by A verified traveler
Posted 18 Nov 2024
This is a beautiful, very well-maintained property that I'd highly recommend if you are visiting Sedona. I want to note their exceptional customer service. We arrived later in the day, and upon seeing that we were waiting behind a customer, the Concierge Brett offered to help us check in. I had made a mistake in booking my room (I booked the accessible room accidentally), and he was so kind, efficient, and professional in the way he helped us. He went above and beyond and was SUPER pleasant! It was refreshing and such a welcoming experience. Also, the breakfast in the morning is excellent, and the amenities in the room are perfect. I would stay here again in a heartbeat and felt like I was at home away from home.
Comment from Hotel Management
22 Nov 2024 by Ken W., Hotel Management
Thanks for the kind words, Bridget. We'll be sure to share with our staff.
by A verified traveler
Posted 17 Nov 2024
Parking is not the best. Tight and doesn't seem to be sufficient for amount of guests.
Comment from Hotel Management
22 Nov 2024 by Ken W., Hotel Management
Thanks for the feedback, Pamla.
by A verified traveler
Posted 17 Nov 2024
Great views
Comment from Hotel Management
22 Nov 2024 by Ken W., Hotel Management
Thanks Michael.
by A verified traveler from East St. Paul
Posted 17 Nov 2024
Great location. Breakfast could use more fresh fruit
Comment from Hotel Management
22 Nov 2024 by Ken W., Hotel Management
Thanks for the feedback, Darryll.
by A verified traveler
Posted 16 Nov 2024
Breakfast options at the resort were really weak. Very bland, luke-warm food, crowded area. This is the weakest part of the stay.
Comment from Hotel Management
22 Nov 2024 by Ken W., Hotel Management
Thanks for the feedback, Kathleen. We are in process of improving our breakfast location and expect to have this updated soon.
