Ratings based on 72 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Oct 2024
by A verified traveler
Posted 14 Oct 2024
Beautiful boutique hotel
Comment from Hotel Management
14 Oct 2024 by Alcala, Hotel Management
Le agradecemos señora Alcala por tomarse el tiempo de calificarnos y escribirnos una reseña. Gracias a cada uno de sus comentarios trabajamos en mejorar nuestro servicio para que su estancia con nosotros sea placentera. Que tenga una bonita mañana.
by A verified traveler
Posted 27 Aug 2024
Is very nice
Comment from Hotel Management
27 Aug 2024 by Jose, Hotel Management
Gracias por tomarse el tiempo de comentarnos y darnos una calificación. Esperamos su visita nuevamente. Plaza Chapala Hotel agradece su preferencia.
by A verified traveler
Posted 20 Aug 2024
Very hard bed. I just couldn't sleep well.
Comment from Hotel Management
27 Aug 2024 by 4, Hotel Management
Lamentamos que la cama no haya sido de su satisfacción para descansar y gracias a sus comentarios nos damos cuenta de que necesitamos trabajar en esas áreas para mejorar nuestros servicios.
by A verified traveler
Posted 2 Aug 2024
Everything was excellent except for the AC in the room. It wasn’t efficient for the size of the room and it didn’t stay cool especially at night.
Comment from Hotel Management
30 Aug 2024 by Alma, Hotel Management
Gracias por su sinceridad y gracias a sus comentarios podemos trabajar en ello para que su siguiente visita sea placentera.
by A verified traveler from Chicago
Posted 30 Jul 2024
Excellent hotel but did not have hot water.
Comment from Hotel Management
16 Aug 2024 by Javier, Hotel Management
Le agradecemos su sinceridad, gracias a sus comentarios trabajamos en nuestros servicios para mejorar y que sea una estadía placentera para nuestros huéspedes. Esperemos su visita nuevamente y cubrir sus expectativas.
by A verified traveler
Posted 28 Jul 2024
It was a clean comfortable hotel. Great manager and staff.
Comment from Hotel Management
28 Jul 2024 by Beth, Hotel Management
We Greatly appriciate your feedback. We hope to have you back soon! Plaza Chapala Hotel
by A verified traveler from El Paso
Posted 16 Jun 2024
There is no pool, I would have liked a pool. There was no one available at check out. The garden area was nice and the room was nice. I would stay here again if in Chapala.
Comment from Hotel Management
16 Jun 2024 by Emmanuel Myers, Hotel Management
Good morning Mr.Myers. Our most sincere apologys for not being in Lobby at your time of check out. We appriciate your feedback, we would love to have you back in our premises when you visit Chapala again. Plaza Chapala Hotel
by A verified traveler from Colton
Posted 9 Jun 2024
Beautiful garden.
Comment from Hotel Management
11 Jun 2024 by Thank you, Hotel Management
Hello, we appriciate your feedback! we hope to have you back soon. Plaza Chapala Hotel
by A verified traveler
Posted 14 May 2024
Room was very clean, and I loved that it had A/C because we stayed in May it was hot outside. Slept very comfortably because the A/C was very fresh. Took a shower, loved that the shower had a lot of water pressure. Staff was very very friendly while we were checking in it was hot outside they offered cold water and gave my husband a cold beer. Only thing is I booked on Expedia.com paid for the room, but apparently you can’t pay thru Expedia.com only in person. They were nice enough to let me log onto my credit card that I used to book the hotel, yes they were right it didn’t take my payment. So be aware you can only pay at the hotel. I would definitely stay there again. Great location very close walk to the pier, shopping and restaurants. Loved it
Comment from Hotel Management
11 Jun 2024 by Thank you, Hotel Management
Good afternoon, we appriciate your feedback, we hope to have you and your husband stay with us again! Plaza Chapala Hotel.
