Ratings based on 175 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Mar 2023
Beautiful and relaxing! The view was spectacular and the staff was simply the best! Very kind, very helpful and very pleasant!!
Comment from Hotel Management
26 Mar 2023 by Donaire Hotel Boutique., Hotel Management
Thanks for staying with us! It was a pleasure meeting you!!
by A verified traveler
Posted 12 Feb 2023
Comment from Hotel Management
10 Mar 2023 by Donaire Hotel Boutique., Hotel Management
Nos alegra saber que disfrutaron hospedarse con nosotros, esperamos no visiten pronto nuevamente.
by A verified traveler
Best Hotel in Mexico
Posted 28 Jan 2023 on HotelsEveryone and everything was absolutely amazing. The hotel is stunning. Service is 10 out of 10. The breakfast was cooked to perfection every morning. My girlfriend and I will miss the green juice and coffee every morning. Highly recommend
Comment from Hotel Management
30 Jan 2023 by Donaire Hotel Boutique, Hotel Management
Thanks for staying with us! It was a such a pleasure meeting you both. Come back soon for Donaterra’s restaurant reopening, and more mezcal cocktail’s.
by A verified traveler from Plainfield
Posted 23 Jan 2023
Comment from Hotel Management
10 Mar 2023 by Donaire Hotel Boutique., Hotel Management
Gracias por hospedarse con nosotros, nos alegra saber que disfruto su estancia en el hotel.Esperemos nos visiten pronto nuevamente.
by A verified traveler
Posted 19 Jan 2023
This place exceeded our expectations. The staff were amazing and so helpful. The view is spectacular. It was a short walk to the centro and malacon. The property is a gem, very comfortable and has lots of spaces to sit and chill. Loved the welcome Marg too. Look forward to a return visit.
Comment from Hotel Management
23 Jan 2023 by Donaire Hotel Boutique., Hotel Management
Gracias por visitarnos! Estamos felices de saber que disfrutó de nuestro servicio en ingles y nuestras vistas maravillosas. Los esperamos de vuelta pronto.
by A verified traveler
Posted 3 Jan 2023
First, five minutes after I made the reservation I had questions so I called, but the hotel was not open until 8am CST. No one answered the phone until 915 CST. We decided to make the reservation here because of the accommodations that were listed on Expedia and due to my mothers health conditions. We arrive at the location after going through a process of figuring out the area because it is a bit reclusive. We arrive at the location to find out that three days before we had arrived that the kitchen staff and bar staff contract had been terminated. This was a huge concern for us, because anything nearby for eating was 2 miles away, at least. The person that received us said he would cancel the reservation because it did not meet what the accommodations that were listed on Expedia were no longer available. We only decided to stay there because the accommodation fit the things that my mother needed to accommodate her diabetic concerns. We had to go to the next town to locate something very last minute with no reservations. We booked it and called the hotel services at Donaire. But the hostile and not customer friendly Mariana at the front counter backed out of what was said earlier and would not cancel the hotel reservation. I pleaded with her with all sincerity and the only thing she took with pride was to tell me how much she was sorry, but she couldn’t cancel it. This place false advertise their services. It’s like take it or leave it once you’re there. Please be careful.
Comment from Hotel Management
27 Jan 2023 by Donaire Hotel Boutique, Hotel Management
We recommend to stay with us next time you make a reservation.
by A verified traveler from Fresno
Posted 27 Dec 2022
Room was nice and it was clean, but the TV did not work, the hot water took 30 minutes running to actually come out, but the shower drain was plugged so I had to take a super fast shower cause the water was going to spill out since it ran for so long. The front desk closes at 10pm so there was no one at the desk to tell about the tv and shower issues. It was 9pm when we checked in and wanted to have dinner or something to eat but once we got there they tell us the restaurant was not in service due to contract issues so there was no food in the hotel to purchase at all. We Gad to go back downtown to find out everything was closed already. Also the property is up in the top hill hidden away, very odd location and unsafe. Additionally the Property is under construction and made a mess of our car with dust. I would not stay here again. Just the location alone was a huge disappointment and then to add all the other issues made it awful. The room we got had a nice view of the city but sadly we didn’t enjoy our stay.
Comment from Hotel Management
10 Jan 2023 by Donaire Hotel Boutique, Hotel Management
Thanks for staying with us! Our front desk service is from 8am to 10 pm but our night concierge can help you with anything you may need from 10 pm to 8am. We recommend to call directly to the hotel phone number. We appreciate your concern about the water but it totally the opposite we have a green certification for using solar panels so our irrigation system works with the cold water. We are so sorry about the construction and restaurant matter we needed to make some improvements to open our services again. Come back soon restaurant is ready!
by A verified traveler
Tranquilo
Posted 30 Nov 2022 on HotelsGreat checkin, friendly staff, english well spoken by staff. Beautiful view of lake
Comment from Hotel Management
30 Nov 2022 by Donaire Hotel Boutique, Hotel Management
Gracias por visitarnos! Estamos felices de saber que disfrutó de nuestro servicio en ingles y nuestras vistas maravillosas. Los esperamos de vuelta pronto.
by A verified traveler
Posted 12 Nov 2022 on Orbitz
Muy bonito y un excelente servicio!!!
Comment from Hotel Management
12 Nov 2022 by Donaire Hotel Boutique., Hotel Management
Gracias por alojarse con nosotros.Estimado Sr. Acosta: Nos gustaría agradecerle su reciente visita a Donaire Hotel Boutique.Ha sido un verdadero placer servirle. Cada huésped es un huéspedvalioso, y estamos encantados de haber sido su hotel de eleccióndurante su reciente estancia.Esperamos que el alojamiento y el servicio hayan sido de su agrado, yaque la satisfacción completa es nuestro objetivo aquí en el DonaireHotel Boutique.Un saludo y esperamos volver a verle pronto.
by A verified traveler
Posted 6 Oct 2022 on Hotels
Amazing views of the chapala lake and mountains around it. Fast check in
Comment from Hotel Management
10 Oct 2022 by Donaire Hotel Boutique, Hotel Management
Thanks for staying with us!Come back soon.
