Ratings based on 205 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jul 2022 on Hotels
Comment from Hotel Management
4 Jul 2022 by Mauricio, Hotel Management
Muchas gracias por su comentarios, esperamos verla nuevamente en nuestro establecimiento.
by A verified traveler from Seattle
Posted 22 Apr 2022
The Hotel Villa San Francisco was delightfully charming with gracious and accommodating staff. The front patio, entry, and courtyard are well maintained and welcoming.
I actually liked the Hotel -- however the one complaint I had, was the Safari room, which we stayed. It was a fairly basic layout that served our needs. However,
1. The bathroom was in need of major repairs. The bath tub was "soft", suggesting rot directly under the tub. It was also stained and poorly kept. The shower curtain was about 3 years past usable, and absolutely should be replaced (burned).
2. The Queen Bed (main room) needs a new mattress. It is partially collapsed/tilting towards the floor on one side.
I did see into another room being made up, and it was clear the Safari room, may be the outlier. All-in-all, I enjoyed the Hotel.
by A verified traveler
Posted 2 Apr 2022
Everyone was very attentive as we arrived. Very clean and we really enjoyed our stay. Will definitely book again while visiting Chapala.
Comment from Hotel Management
2 Apr 2022 by Mauricio, Hotel Management
Thank you very much for your comment, we hope to see you again soon.
by A verified traveler
Posted 14 Mar 2022
love the place and the staff. nothing negative to say
Comment from Hotel Management
21 Mar 2022 by Mauricio, Hotel Management
Thank you very much for your comment, we hope you come back soon.
by A verified traveler
Posted 20 Feb 2022 on Hotels
Comment from Hotel Management
21 Mar 2022 by Mauricio, Hotel Management
Hola, buenas tardes, muchas gracias por su puntuación, esperamos que vuelva pronto para mejorar y nos de un 10.
Que tenga un excelente dia.
by A verified traveler from Seal Beach
Posted 30 Dec 2021
Lake Chapala is a wonderful place to experience real Mexican culture. The food was delicious and the shopping was reasonably priced. The hotel had a good breakfast. The rooms were clean and the service was friendly. My husband and I had a wonderful couples massage for $80. We will definitely return.
Comment from Hotel Management
3 Jan 2022 by Mauricio, Hotel Management
Good morning, thank you very much for your comment, we hope to see you soon at the Hotel.
Have a good day.
by A verified traveler
Posted 30 Dec 2021 on Hotels
Comment from Hotel Management
31 Dec 2021 by Mauricio, Hotel Management
Muchas gracias por su calificación, esperamos verlo de nuevo .
Que tenga un excelente año nuevo.
by A verified traveler
Posted 22 Dec 2021
by A verified traveler
Posted 16 Dec 2021
There was not hot water in the room. The hot tub was ice cold.
The church rang there bells incessantly.
Comment from Hotel Management
3 Jan 2022 by Mauricio, Hotel Management
Good morning, we are very sorry that you had that bad experience, hopefully you could give us an opportunity to change that.
by A verified traveler
Posted 9 Dec 2021
I liked everything.especially the people at the front desk and the Hollywood room. I will be back.
Comment from Hotel Management
3 Jan 2022 by Mauricio, Hotel Management
Good morning, thank you very much for your comment, we hope to see you soon at the Hotel.
Have a good day.
