Ratings based on 211 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Oct 2024
Fabulous stay!
Comment from Hotel Management
5 Dec 2024 by Quality Manager, Hotel Management
Dear Sir, We would like to thank you for sharing your comment with us. It has been a great pleasure welcoming you to Chantilly. We hope to welcome you to the Auberge du Jeu de Paume again and remain available to meet your every need.Sincerely,Quality Manager
by A verified traveler
Posted 18 Jul 2024 on Hotels
by A verified traveler
Posted 30 Jun 2024 on Hotels
by A verified traveler
Posted 10 Jun 2024 on Hotels
Absolutely Amazing……..Everyone was excellent.
Comment from Hotel Management
13 Jun 2024 by Quality Manager, Hotel Management
Dear Sir, Thank you for taking the time to share your feedback with us.Your kind words regarding our team's performance truly touched me. I will ensure that your heart-felt compliments are passed along to everyone. The entire team at Auberge du Jeu de Paume was delighted to welcome you to our Maison, and we hope to have the pleasure of hosting you again soon.Warm regards,Quality Manager
by A verified traveler
Posted 17 May 2024 on Hotels
Perfect stay. Beautiful hotel and lovely helpful staff.
Comment from Hotel Management
21 May 2024 by General Manager, Hotel Management
Dear Madam, Sir,We are delighted to learn that your experience with us met your expectations, and we appreciate you taking the time to share your impressions. The entire team at Auberge du Jeu de Paume was delighted to welcome you to our Maison, and we hope to have the pleasure of hosting you again soon.Warm regards,Emmanuel Schott – General Manager
by A verified traveler
Posted 14 May 2024
We absolutely loved our stay , a lovely walkable little town with a stunning castle , we came after Paris for a little down time . The staff went above and beyond in every way to make us feel welcome , especially as Americans . Special shoutout to Ramy the concierge , and Eduard the fabulous sommelier. We so enjoyed our delicious dinner in the brasserie the first night , we decided to splurge and sit at the chefs table at the gastronomy restaurant the 2nd night for a 7 course tasting menu and it was an evening we will never forget! Incredible food and wine . We also enjoyed the quiet and spacious room , the pool and the buffet breakfast . A terrific stay !! Highly recommended!
Comment from Hotel Management
21 May 2024 by General Manager, Hotel Management
Dear Madam,Thank you for taking the time to share your feedback with us.Your kind words regarding our team's performance truly touched me. I will ensure that your heartfelt compliments are passed along to everyone. Your recognition serves as a source of inspiration for us to continually strive for excellence in service.The entire team at Auberge du Jeu de Paume was delighted to welcome you to our Maison, and we hope to have the pleasure of hosting you again soon.Warm regards,Emmanuel Schott – General Manager
by A verified traveler
Let down by some of the service
Posted 9 Apr 2024 on HotelsGreat place, front desk staff were grumpy.So were the restaurant staff
Comment from Hotel Management
21 May 2024 by General Manager, Hotel Management
Dear Madam, Sir, We would like to thank you for taking the time to share your comment and I sincerely regret that you are left with this impression. We express our sincerest apologies for the unsatisfactory experience, rest assured that corrective actions have been taken with the concerned team. We would be delighted to welcome you back and remain at your disposal for any information.Sincerely,Emmanuel Schott - General Manager
by A verified traveler
Posted 1 Apr 2024
An excellent location for visiting the Chateau, the riding stables and the town. All are an easily walkable distance. We ate in both the hotel restaurants and enjoyed our meals and the service immensely. We look forward to returning.
Comment from Hotel Management
21 May 2024 by General Manager, Hotel Management
Dear Madam, We would like to thank you for sharing your comments with us. It has been a great pleasure welcoming you to Chantilly. We appreciate your very positive comment and your review concerning our services. We have already shared your feedback with our Teams. We hope to welcome you to the Auberge du Jeu de Paume again and remain available to meet your every need.Sincerely,Emmanuel Schott - General Manager
by A verified traveler
Lovely country manor
Posted 9 Jan 2024 on HotelsA very young, friendly and helpful staff although sometimes the message fell through the cracks. Just minor things. Breakfast was quite pricey and not as great as we expected for the price.
Lovely large rooms and just adjacent to the chateau so very convenient. Nearby nice restaurants.
Pool is heated and sauna and steam were great!
Definitely a beautiful property.
We also appreciated that we were able to modify our stay to leave early to care for a sick family member.
by A verified traveler
Posted 6 Jan 2024
The hotel is excellent- the room is spacious and beautiful decorated. The spa facilities are super. I did a massage at the Spa by Chustelle, which I enjoyed very much.
