Ratings based on 153 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Jul 2024
It's very clean and the staff was kind and friednly
Comment from Hotel Management
27 Jul 2024 by Brand Experience Team , Hotel Management
Hi Zirui, We appreciate for your kind words and positive feedback! Your satisfaction is our top priority and knowing that we succeeded in providing you with a wonderful experience means a lot to us. We truly value your feedback and appreciate you sharing your experience with us. We cannot wait to welcome you back soon for another visit.Kaur J. #team6
by A verified traveler
Posted 8 Jun 2024
I love that they accept pets with ease. And the staff tries to work with you for the most part.
Comment from Hotel Management
10 Jun 2024 by Brand Experience Team, Hotel Management
Hi Christy, Thank you for sharing your review. We are glad you enjoyed your stay! As a pet-friendly brand, our pet policy specifically states service animals and all well-behaved pets always stay free and are welcomed every visit.We hope to see you soon, Safe Travels!Natalie #Team6
by A verified traveler
Posted 5 Jun 2024
by A verified traveler
Posted 4 Jun 2024 on Hotels
TV was broken up on arrival and I was blamed and lost deposit over the last guests shenanigans and the rude joke of front desk clerk was absolutely out of line from the moment he spoke again after checking in for my reservation... Immediately asked me not to clean up my dogs poo with the hotel white towels.... Not that my pup isn't trained or anything gave him the impression to expect that but it was more of a fear of his because clearly he is traumatized from such an event. There were other weird remarks and lightly spoken rude remarks spoken with smiles and eye contact... Like I couldn't hear what we was actually saying being the glass wall we had in-between us during check in... Which was ridiculous... The closet sized hot and muggy foyer is where he makes you check in, and does not allow guests into the lobby.... Honestly the worst hotel experience I've had ever. Rooms were loud and busy with in and outs as I walked up after checking in and it was late at night. Then the morning was interrupted by not 1 but 2 screaming and raging domestic disturbances. Not even the same couples. Both seemed to include implied violence. With both beds still made and the used bath towels and wash cloths put up on the bathroom counter together, not a personal belonging or piece of trash or dirt or mud or spill or anything to be noted in the room.... , he had the nerve to say I left the room a mess and so I would not get my deposit back... As if it's my obligation to replace housekeeping...
Comment from Hotel Management
28 Jun 2024 by Brand Experience Team , Hotel Management
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Kaur J.#Team6
by A verified traveler
Posted 3 Jun 2024
by A verified traveler
Posted 1 Jun 2024
Nice
Comment from Hotel Management
4 Jun 2024 by Brand Experience Team, Hotel Management
Hi Manuel, We are glad you enjoyed your stay!Maz K.#Team6
by A verified traveler from Whiteville
Posted 28 May 2024
Bugs flying around in the room and stuff I been itching on my body
by A verified traveler
Posted 25 May 2024 on Orbitz
I don't have issues with the property. They had an outage and we were unable to check in. We had to find another place to stay for the week. This was because Orbitz was unhelpful with assisting us. According to Orbitz's protocol. The fact that we were 14 hours away and no place to stay was not their issue. We had to look for another place without their help. So we will no longer be using Orbitz for any future services after only using them for nearly 20 years.
by A verified traveler
Posted 23 May 2024 on Hotels
by A verified traveler
Posted 17 May 2024
very clean
Comment from Hotel Management
28 May 2024 by Brand Experience Team, Hotel Management
Hi Darrion,Thank you for the perfect rating!Lilith#Team6
