Ratings based on 23 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Oct 2024
The shower was excellent. The room was comfortable. The location in the old town was charming and easy to walk everywhere. We were quite happy with the property.
by A verified traveler
Posted 16 Sep 2024
Overall, I really liked this hotel. I thought it was very conveniently placed. It was near a lot of nice restaurants and shops. I do wish I was given instructions before check in because we had to go to a building a short walk away to check in but we had to call someone to figure that out. Also, it says the rooms are sound proof but it was a little noisy and our room was right there next to the street. You could hear everyone on the streets and people walking in the room above you. I still thought it was a very cute room and loved that they provided things like shampoo, body wash, toothbrushes, etc.
by A verified traveler
Posted 15 Sep 2024
Check in was a bi confusing but the property was incredible comfortable and easily accessible
by A verified traveler
24 hour reception NOT at the room.
Posted 8 Aug 2024 on HotelsWe loved it! Note: The Eλία / Elia Reception in Chania is not always were the rooms are! The Reception is on a little alley just behind, but parallel, to the harbour side. Super nice reception staff! Elia (Eλία) have rooms in different places in the quite ritzy little alleys behind Chania Old Port. So we did quite a bit of wandering the tiny narrow, but safe and full of tourists, alleys until we found the 24 hour Reception. Kinda fun and a good vibe, seek and you will find!
Our room had its entrance door right on an alley on the ground floor. It had a high beamed ceiling and made us feel like humble but very comfortable Venetian merchants. Noting that Chania Old Port is Venetian. Pity we are not ship owners with very rich cargos! But, we certainly slept like royalty on ultra comfortable beds - splitting a double. Super comfy, great TV, and stunning being in the ultra beautiful old city centre with hundreds of restaurants and endless live music. Fab!
Comment from Hotel Management
9 Sep 2024 by Elia Hotels Group, Hotel Management
Dear John,We would like to thank you very much for posting your excellent review. It is a great reward for us to see that you had a very good stay in our hotel. We are very glad that you enjoyed the style and comfort of the property, as well as the location. We also greatly appreciate your kind words regarding the staff, which are invaluable to us. We will be more than happy to welcome you again, in a possible visit of yours in the future.Kind Regards, The Elia Team
by A verified traveler
Posted 2 Aug 2024
The location was very nice, right in the heart of the old town, but the accommodation was still quiet at night. Our room got cleaned every day. The jacuzzi was fully functional. The breakfast was really good, the local specialty pastries were amazing. Staff were very helpful, they sorted out airport transfers and car rentals for us.
Comment from Hotel Management
6 Aug 2024 by Elia Hotels Group, Hotel Management
Dear Catalin,We would like to thank you very much for taking the time for this excellent review. We are very glad to see that you had a very good stay with us. We will be more than happy to welcome you again, in a possible visit of yours in the future.Kind Regards, The Elia Team
by A verified traveler
Posted 12 Jul 2024
Gorgeous area. Very good and quick service. Receptionists speak english very well (very helpful for english tourists). Room was lovely and clean and air con works a treat. Hot tub was a lovely little add-on touch.
Comment from Hotel Management
23 Jul 2024 by Elia Hotels Group, Hotel Management
Dear Thomas Anthony,We would like to thank you very much for taking the time for this excellent review. We are very glad to see that you had a very good stay with us. We will be more than happy to welcome you again, in a possible visit of yours in the future.Kind Regards, The Elia Team
by A verified traveler
Posted 1 Jul 2024
Another great location! If you are visiting the Old Venetian Harbor this is a great spot. Hotel room was spotless!
Comment from Hotel Management
8 Jul 2024 by zampeliou team, Hotel Management
Dear Nataly, We cannot thank you enough for taking the time to post this excellent reaview. We are very happy that you had a very good stay with us and we hope to welcome you
by A verified traveler
A perfectly appointed studio right in the old town
Posted 30 Jul 2021 on HotelsThe location of this studio apartment is absolutely spot on. Walk out of your door and you are seconds away from the tavernas, tiny quaint streets and shops of the old town. The people who work for the Elia hotel group are lovely, helpful and friendly. Check in was super simple. The apartment was cleaned everyday. And new towels every day. The room itself was in great condition, with modern decor. We absolutely loved our stay. The only slight negative was the noise from upstairs and outside (this happens with old buildings). I’m a fairly light sleeper but my earplugs perfectly blocked out the noise. Not a deal breaker but something to be aware of.
Thanks a fantastic stay in Chania old town!!
Comment from Hotel Management
10 Sep 2021 by Elia Hotels Group, Hotel Management
Dear Nathan,
We would like to thank you for your very kind words and review. It is our great pleasure to see that you enjoyed your stay and our services. We also feel very honored to hear your excellent words about the staff and this is the best reward for us.
Thank you again and we will be glad to welcome you again in a future visit of yours in Chania city.
Kind regards,
The Elia Team
by A verified traveler from Chania, Crete
Posted 26 Aug 2019
Amazing property!
Only few meters away from the old
port of Chania and city center!
Freshly renovated room!
Value for money!
Highly recommended!
Comment from Hotel Management
27 Aug 2019 by Elia Hotels Group, Hotel Management
Dear Kostas, Thank you so much for your preference to Elia Hotels Group and for spending time for this online review! It is always a pleasure reading that our valuable guests enjoyed their stay with us. It will be our pleasure to welcoming you again in the future in one of our properties. Warm regards, Elia Zampeliou Hotel staff.
by A verified traveler
Posted 12 Aug 2018 on Hotels
Comment from Hotel Management
20 Sep 2019 by Elia Hotels group, Hotel Management
Thank you for your review we do appreciate it. Looking forward to welcome you again in any of our Elia Hotels in Chania and Athens
